Focus on Top Customers

* Transcription

Thank God it’s Monday!™ Statistics indicate that 20 percent of your clients contribute to at least 80 percent of your income!

So what does this mean? Focus on those top clients! Learn their needs, and satisfy those needs. And treat those customers with extra care and love. Make them feel special.

Ask your team members to know who all those top customers are. As soon as these customers walk in, you can greet them by name. Blow these irreplaceable customers right out of the water. Successful organizations learn to not only focus on bringing in customers, but to deepen the relationships they have with current customers. What can you do today to show your top customers that you care?

Have a great Monday!


Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at

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