The Little Things

* Transcription

Thank God it’s Monday!™ Consider the services offered by a lawyer or a doctor. With a doctor for instance, the patient is unaware of what makes a phenomenal diagnosis. It’s unlikely that a lawyer’s client will look at the attorney’s plan for the case and point out flaws. The client simply is not an expert in these fields.

So, they make a judgment off the one thing they can gauge—the relationship. Do they feel valued? Do they feel cared for? Do they feel important?

No matter what your profession, spend time on the little things. In the long run, it’s the little things that give comfort, establish the relationship, and make the difference.

Have a great Monday!


Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at

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