* Transcription
Thank God it’s Monday!™ It’s true: How you do anything is how you do everything. So with this understanding, take pride in the ‘ordinary’ tasks.
Take answering the phone. Do you pick up the phone with zest and pizzazz? Do you blow the caller out of the water so they are compelled to open up?
You see, the distinction between ‘ordinary’ and ‘extraordinary’ customer service is miniscule. Put in that ounce of extra effort that tips the scale and moves you past the others.
Smile as you answer, and let the smile transfer through to the caller. Ask questions, and care about the answers. Answer with love, and genuine interest in helping, and that attitude will permeate everything you do, because how you do anything is how you do everything.
Have a great Monday!
Roxanne
Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.
Love this audio message? You may also download the MP3 version and PDF transcript below:
Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.