How you do anything is how you do everything

 

I believe that how you do anything is how you do everything. Why that’s important is because in an organization, if your customer walks in and they see dirty windows or trash or messy desks or they see people who are bickering or not showing that they really care about each other, it sends a message. It sends a message that says do not buy from us.

At every moment, it’s show business. Your prospects and your customers are making decisions about you and whether they want to do business with you. Guess whose job it is to make sure that trash is picked up, that desks are clean, that greetings are warm, that people are followed up with immediately? Yup, that’s it. You. Not the other person. Be that person who sees the field and see how you can add value to make the customer experience so much better every day. Be that person.

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