Not My Fault!
You’ve heard it before. Everybody — when something goes wrong — tries to find a way to blame something or someone else, as opposed to saying, “that didn’t work so well, here is how I blew it, and here is what I am going to do differently next time.”
The last thing you want to do in front of a customer is to blame a different department, or a different person because it only makes you look worse.
When something breaks down, take accountability, and get about making the changes to make it better because that’s all anyone wants to hear about anyway.
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