If you don’t believe you can get premium pricing over what you charge in your company, you’re not going to get premium pricing.
It’s not because somebody else can’t, it just means you’re never going to exceed your belief systems.
You’re never going to exceed your belief systems in terms of your capacity to be successful at work. If you believe you’re only capable of so much, you will fulfill your promise to yourself, sadly.
(more…)Carl Jung taught us that what we love about other people we love about ourselves. What we dislike about others, speaks highly of the work we need to do on ourselves. Okay, I know you didn’t want to hear that. And yeah, I know you don’t believe it. And yet, psychologist after psychologist has proven that we project our disowned parts of ourselves onto others.
Look around and decide what you don’t like in other people that you work with.
If you had a problem getting along with your boss, it might not have anything to do with your boss, and you might not have had a good relationship with your previous boss and perhaps the boss before that.
If that’s the case, I’ll bet they all look the same. Why? Because these kinds of things are archetypal. In other words, we repeat the same patterns we had before; patterns so foundational to ourselves that we keep seeing them. So, as you listen to people complain about others in your workplace, notice that oftentimes, what people are really complaining about is their disowned parts of themselves.
So instead, ask people for what you want directly. Own the parts of you that are the ugly little part of you; that evil twin that comes along to work every day.
As you own that and look at that, it gives you the ability to say, Hmm, okay, I could be doing some work on myself. I’m going to stop making it about others and instead, step into it and realize that it’s my job to decide to love everybody with whom I work.
We still have our lines in the sand asking for what we need, but we can do it with kindness and gentleness, and just create a better awareness as opposed to being upset by it, and then we can stop projecting our disowned parts of ourselves onto others.
I bet we’ll be a whole lot happier being ourselves and being with the people that we’re around.
What if you thought about every encounter with the customer as a chance to create a “wow” encounter?
Let’s face it, you’re either going to have a “wow” encounter or an unwow one. It’s never a neutral event. So we need to constantly ask ourselves, “How could I create a ‘wow’ experience here?”
Now as we’re thinking about “wow” experiences, we can’t forget the internal customers—you know, those who are working within our organization and who need to support those outside of our organization (AKA the customer). These internal customers need to have “wow” experiences as well.
So whether you’re an internal customer service person or an external customer service person, think about the “wow” encounter and never forget what Guy Kawasaki talked about, “No matter when your supervisor asks for something, the answer is always ‘now.’”
When they’re asking for something to be done, make sure to prioritize what they need because they probably have an outcome and a customer experience that they need to create. AND them having to wait means that they cannot create that “wow” experience for their customer!
Always approach every encounter with every person that you work with—including your customers—as the potential to create a “Wow, That was amazing!” type of experience.
What if you started approaching it that way today?
– Roxanne Emmerich
When I go into one of the workplaces of the clients that we work with and see a sign that says “Clean up behind yourself. Your mother doesn’t work here,” I got to tell you… it rubs me the wrong way.
I find it just a little bit insulting. That said, there is a message there that is probably more important outside of the break room. And that is this: we are all required to do our job well, which means it’s absolutely important to double check—and sometimes triple check—the quality of our work.
When we don’t focus in on that quality, we leave messes for those behind us.
Listen… You’ve got to get your ego in check and realize that you too make mistakes and that you need to respect the need for accuracy.
Maybe you’re the kind of person who is always accurate anyway (Really though, you’ll still probably want to double check for accuracy).
If you know that you’re not all that accurate, you probably need to check three—or maybe four—times to make sure that you don’t get a reputation as the person being told “your mama doesn’t work here” and making somebody else clean up behind you.
Be attentive and have respect for the quality of what you put out. You will earn the respect of those on your team.
– Roxanne Emmerich
Do you have more work to do than the time you have to do it in? Well, welcome to planet earth. That is the world we all live in now. And listen, here’s the thing, people sometimes run from a job like that yelling, “Ah, I am overwhelmed!” Then they go someplace else, where they’ll still have too much to do! And now they’re in a brand new job with far less experience, and it takes them even more time to get less done… So, it just got a whole lot worse!
Here’s the thing: we have to accept the fact that we live in a sped-up world. There is a requirement to do more with less. Faster with fewer. And do it all better than ever… What an opportunity!
If we let this crush us; If we define ourselves as being inadequate because we’re always feeling behind as opposed to saying, “I knocked that one down. I was super powerful today. I moved something else through;’” and if we don’t focus on the completion—we will stay in the world of being overwhelmed. So knock down those tasks, have it be a blast every time you move through it, give yourself a high five, and check it off the list! I don’t know about you, but I add things to my list just so I can check it off because it feels good, and there’s a brain chemistry shift that says, “Good job, You knocked something down!”
Create systems that ensure you are knocking important things down and feeling good about the fact that you’re focusing on what matters the most.
– Roxanne Emmerich