Archive for the ‘Culture Transformation’ Category

Do you ever complain about your boss?

Monday, February 20th, 2017

In today’s video I reveal the common truth hidden behind “complaining about my boss” and what to do about it.


Do you ever complain about your boss?
I hope not. In fact, that’s a terrible habit. Instead, often times realize that when people are complaining about their boss, it really has more to do with the fact that they’re not performing. So what if instead you used that energy to complain about the boss and rechannel that to transforming your performance and going to your supervisor and saying, “Can you help me do this better? I’m working on this. Can you see how I can do this better?” Get the coaching and the feedback alternatively and be that positive force both for your career and for the results of your entire team.

Are you performing at your peak potential?

Monday, February 13th, 2017

In today’s video I show you how to get 100% improvement even if you think you are performing at your best.


Are you living with power every day?
You see, psychologists tell us that the number one most popular archetype or ways of being is the archetype of victimhood. In other words, it’s really easy for us to say things like, “Nobody told me. I don’t know how to do that. I didn’t know I was supposed to do that.” Well, the reality is your job is to know. Imagine driving down the road, getting pulled over by the cop, and saying, “I didn’t know the speed limit.” It’s your job to know. If you’ve been in the job for more than two weeks and you don’t know the product line, don’t say things like, “Nobody told me” or “I haven’t been trained.” Instead say, “Hmm, I need to learn these product lines. Where can I find that information because I want to have that covered quickly?” How can you be the person that in every instance is a person who operates from a place of power and commitment to outcomes?

Stay Grateful

Monday, September 21st, 2015

Some companies that have been especially generous with their employees in the past are running into a sad irony: when they cut back to more normal levels in challenging times, they sometimes get a backlash from employees.

Once you’re used to the Rolls Royce, even a nice Corvette can feel like slumming.

I recently heard about one company that reduced the lavish spreads of hors d’oeuvres it offered at promotion celebrations to finger sandwiches—and many of the workers went ballistic. They had come to see abundance as an entitlement instead of a generous privilege.

This is where the employees who recognize the generosity of the employer should speak up. Point out that many companies offer much less for such events, or even nothing at all, and that a small reduction can save funds for the very promotions your company is celebrating!

A gentle nudge from a colleague can help others recognize generosity when they see it. And it’s a great kindness for a good boss.

Enchant the Boss

Monday, July 20th, 2015

Business guru Guy Kawasaki talks about the vital importance of “enchanting” customers. Enchantment is the process of delighting customers with a product, service, or organization. When you enchant a customer, you get long-lasting allegiance and deep-rooted success.

But it can’t begin and end there, and it too often does. Some people get so caught up in the day-to-day challenge of enchanting with products and services that they forget about the organization itself, and all those drivers that make things happen behind the scenes.

Kawasaki teaches that the other constituent that you need to “enchant” is your boss. Now, that may sound a little self-serving for the boss. So let’s dissect.

If your boss is a “rainmaker”—someone who is bringing in or taking care of customers, then he is YOUR customer. So, in order for your boss to create a great result for his customer, then you have to delight your customer—your boss.

Also, your boss has many requirements of things to be done and, if a good time manager, when working on something, probably needs to finish it quickly so he can move on to the next thing.

So if your boss asks for something, the request means now. Drop everything and make that happen. That’s part of the enchantment formula—keep the rainmaker moving. So every day, even as you enchant customers directly, think about how you can help your boss keep things moving along behind the scenes.

Bringing authentic behavior to work

Tuesday, July 14th, 2015

We’ve all worked with people who spend all their time plotting and planning, saying one thing and meaning another, smiling to your face while stabbing you in the back.

Author and business strategist Stephen MR Covey calls it “counterfeit behavior”— the sweet-talking to others’ faces and badmouthing behind their backs that plagues so many workplaces. Lying, spinning, posturing, manipulating. Saying something that is technically true but intentionally leaves the wrong impression.

Yuck. Even thinking about it gives me the shivers.

It isn’t always immediately clear what’s going on. People may not see the hidden agenda, but they sense it, and trust goes down. The lack of trust spreads like a contagion. Instead of taking responsibility, people begin to point fingers and blame others. They start listening without understanding, and promising without delivering.

It’s a recipe for workplace disaster.

The antidote is authentic behavior. Straight talk. Honesty. Speaking about people as if they were present. In short, it’s simple ethics—you treat others as you would like to be treated. Because that too is contagious.