Archive for the ‘Improving Morale’ Category

Challenging Times Reveal Character

Friday, March 27th, 2020

We’re living in different times right now, and they are very challenging. But challenging times are when character is revealed. So how do you decide the right kind of actions to take during a time like this to really make an impact for your clientele, your career and also your organization?

Number one, start with the spirit of help. Make sure that everyone knows that you are game on, all in, stepping in to make a difference in everyone’s lives every day. And that doesn’t just mean reactionary things, it means proactive things. It also means that you’ve never had more of a need within your organization to have compassionate listening skills to find out what’s needed and wanted by your clientele and also from your team members.

These are not the times to sit and wait for someone to tell you what to do. These are the times instead, to take the right actions in the right order and to find out how resourceful you can be.

Lastly, make sure that you’re choosing joy. Yes, there’s a lot to contemplate that’s not good. There’s a lot of problems that are about to hit and a lot of it can be rather ugly. But here’s the reality. We’ve been through world wars, we’ve been through other recessions, we’ve been through the Great Depression. Life goes on and it’ll get good again. The one thing that we can choose is our attitude, so choose joy, and spread it around your organization and to your clients as well.

Now is a time when you’re really needed to bring your highest and best self to work every day.

Be “at Cause”

Monday, November 25th, 2019

John Lavelle said: “Ecstasy is a full deep involvement in life.”

What does that mean? Basically, what he’s saying is be “at cause.” Be the person who sees what needs to get done and then step in and make it happen.

Look at the person who supervises you. I bet they could use some help making things happen. Look at your customers. I bet they have other needs that aren’t being met. Look around everywhere around you. I bet you have coworkers who could really benefit by what you have to offer.

Be at cause so that you can experience the full deep involvement in life. You’re the one who steps in and makes great things happen.

Share Your Limits

Monday, October 10th, 2016

There’s always more work to be done….am I right? But one of the most productive things anyone can do is set definite limits on the work you bring home. Sometimes it’s unavoidable, and that’s fine. But when it becomes a norm to work through the evening, you are sapping your energy and reducing your productivity. And nobody wins that game.

Want some help keeping those limits in place? Share them with those around you.

If you’ve decided not to work after 7 pm, tell your wife or husband and the kids. They’ll hold you to it, believe me! And both your work life AND your home life, will be better for it.

Get Serious About Getting Away

Monday, April 27th, 2015

Back in the old days, a vacation was really a vacation. Nobody stayed in touch with the office because you couldn’t.

Now it’s easy to stay in touch—which also means it’s hard NOT to. Your office follows you everywhere. A glance at your phone or a click on your laptop puts you right back in your office chair.

Worst of all, the folks back in the office know this, so the emails and texts and calls keep coming.

The research on this is conclusive: The failure to truly get away from work is killing your productivity AND your health.

So it’s time to draw a line in the sand. Before you leave for your next vacation, make it clear that you are gone, gone, gone. Designate someone to answer all questions for you, and if possible, forward your email so it doesn’t pile up. Leave your laptop at home and tell your wife or husband to be a pest whenever you look at your cell phone. If you MUST check in, let them know the limited time that will be and what are the only topics that get covered at that time.

When you get back, your productivity and your mental and physical health will thank you.

Build customer loyalty when things go wrong

Sunday, March 1st, 2015

Customer loyalty is the golden goose of any business. Yet too many think that loyalty begins and ends with great products and services. You’ve got to look beyond the product to your reputation in the community.

And that has everything to do with how you treat the customer – especially when things go wrong.

It’s easy to handle customers with simple questions or needs. Do it well, do it with a smile—but know that that moment isn’t where your reputation is made. It’s in the thornier, more emotional moments, the times you are solving sticky problems for the customer, that your reputation in the community is made or lost.

When a customer comes to you with a problem, DROP EVERYTHING. Nothing matters more in that moment. Own the problem immediately, empathize with their frustration, and make it clear that you will not stop until it’s resolved to their full satisfaction.

There is no better feeling as a customer than knowing your frustration is coming to an end.

A perfect product or service is good. But solve a problem quickly and well, and customer loyalty is yours to keep.