Archive for the ‘Motivating Employees’ Category

The Secret to Great Customer Experience

Monday, April 27th, 2020

What if you could see every customer as a way to uniquely express service by raising the bar from the last customer that you impacted? Hmm, that’d be interesting, wouldn’t it?

Instead of just having the same level of customer service, challenge yourself to outdo yourself. You “plus one” it—you see another opportunity. You think and you look in their eyes and you say: “How can I make this person’s life so much better?” It’s one of the best ways to love your job.

Creatively expressing yourself and getting better in a way that impacts other human beings—what could be more fun? The next customer you see, open your eyes up wide and look for opportunities to take it to the next level.

How to Thrive in the Recession: Lean-in to Your Customers

Sunday, April 19th, 2020

Difficult times require us to get massive about making an impact on our customers. What used to work will not be enough in the future. Now is the time to be calling them and finding out what’s going on with them. Find out what they’re fearful about, find out what their dreams are, find out where they think they might be compromising their dreams, asking them how they might take advantage of this situation to find other revenue streams and different opportunities.

Recessions historically have been the opportunity to pull ahead. And one of the best things that you can do is help your people dream the next possibility. Those who sit and wait to be told what to do and stay in the old actions will be very limited, both for you, within your organization, and also for them. So now is the time to get massive about helping your customers see a new possibility, and get busy helping them accomplish that possibility. By helping other people, that’s how we help ourselves and our own organizations.

Now is a wakeup call for us to get even better at that than we ever were before. So seize the opportunity.

Win and Celebrate

Monday, December 23rd, 2019

How do you create a culture of celebration and accomplishment?

Most people think, as I did, that appreciation comes only from managers and leaders, and that’s where the responsibility lies. But the research is fascinating: It actually shows that when we have a culture where people appreciate each other throughout the organization, that’s actually more important to the culture than having the leadership and the managers doing the appreciating.

So, how do you step into celebrating your teammates—making sure that you’re high-fiving them as you walk by and making sure that they have their confidence built every day? Step in to be a celebrator and step in to be an appreciator. 

You’ll feel even more celebrated and appreciated yourself, simply by engaging in that act of kindness.

Be “at Cause”

Monday, November 25th, 2019

John Lavelle said: “Ecstasy is a full deep involvement in life.”

What does that mean? Basically, what he’s saying is be “at cause.” Be the person who sees what needs to get done and then step in and make it happen.

Look at the person who supervises you. I bet they could use some help making things happen. Look at your customers. I bet they have other needs that aren’t being met. Look around everywhere around you. I bet you have coworkers who could really benefit by what you have to offer.

Be at cause so that you can experience the full deep involvement in life. You’re the one who steps in and makes great things happen.

Step Into Your Authenticity

Monday, November 4th, 2019

Authenticity is the daily practice of letting go of who you think you’re supposed to be and embracing who you are. Your leadership is correlated to your willingness to be vulnerable and real.

When we put up a façade as we walk into the office, people don’t buy it anyway. If instead, we become authentic and talk about our challenges and where we need to grow, and we “cough up the proverbial fur ball,” people support us because we’re being authentic.

Let go of the façade. You don’t need to wear a mask when you come into the office every day. Instead, step into your authenticity, and be the leader who’s willing to be vulnerable and real. Watch how people will support you in making your dreams come true.