Archive for the ‘Personal Transformation’ Category

Measure Leading and Lagging Indicator

Monday, January 29th, 2018


Have you notice you can’t do a thing about history? History’s over, but you do have the potential to manage your future.

Many people look at their… what I’ll call lagging indicators. What just happened? What numbers did I just hit? As opposed to the precursor indicators that will move the needles so that you have good lagging indicators.

I need you to think about your job. What are your leading indicators and what are your lagging indicators? Your leading indicators are what are the things that you do that create these numbers that most matter that show success in your job? Because by managing both of those, you now will transform your performance, because when your focus is on both of those numbers and how to move those, you’re going to not only have a great now, but you’ll have a great future as well.

Focus in on leading and lagging and decide to stay focused to what matters.

Owning Your Projections

Sunday, September 17th, 2017



Owning Your Projections

I will never forget about a lesson I learned one day. I was listening to a friend of mine who was a retired episcopal priest. I was in awe of his brilliance and his kindness. I interrupted him one time and I said, “I have to say, Richard, you are one of the most brilliant people I have ever met, and I am so amazed by what you have created in your life.” and he said to me, “Thank you for the projection.”
and I said, “What?”

“I used to be a priest” he said, and when people really felt good about themselves, they projected good things unto me, and when people weren’t feeling really good about themselves, they projected their ugliness unto me. And I realized if what they are saying was good or bad, it was not about me. It was about their projection.”

Be fully aware of what you are projecting unto other people because it’s more of a statement about where you are as a human being.

Doesn’t the world look better when you decide to come from the world view that says: People are good, I trust people, and I intend to make good things happen? Try that on, and I promise you that your projections will change, you will see the world differently, and suddenly — everyone is nice.

Owning Your Outcomes

Sunday, September 10th, 2017



Owning Outcomes

An activity is not a result. So if I ask someone, “Can you make sure that the hotel gets booked?” And they say back — “Well, I called the hotel.” That’s an activity. What was the result? Book a hotel room.

There’s a huge distinction, can you tell the difference? You see, without the result, someone is sleeping on the street, and that’s a big deal. But you know what? That happens every day, all day. When people say: “I sent an email, or I made a call.”

So, stop reporting out on the activities, and instead focus on getting the result and report the end status of the result.

I promise you will get better at getting results and you will earn the respect of people that you report to because they are thrilled with individuals who sound more accountable.

Stop the Blame Game

Monday, September 4th, 2017


Not My Fault!

You’ve heard it before. Everybody — when something goes wrong — tries to find a way to blame something or someone else, as opposed to saying, “that didn’t work so well, here is how I blew it, and here is what I am going to do differently next time.”

The last thing you want to do in front of a customer is to blame a different department, or a different person because it only makes you look worse.

When something breaks down, take accountability, and get about making the changes to make it better because that’s all anyone wants to hear about anyway.

Are you a giver or a taker?

Monday, May 22nd, 2017


Your boss asks you for a report. What if you gave the report and you put some great graphics in it and had it all finished early? That would be cool, wouldn’t it?

What if someone asks you to proof something and instead of just proofing it, you brought great value of adding additional pieces that made it even better? What if, in a customer experience when they ask for one thing, you give them that, but you plus one it? You do something so much more?

See, that’s the game. In life, we’re either a giver or a taker. A giver always creates far more results for themselves because they’re creating more results and bigger impact for their customers. The more we give, the more we receive. How can you plus one everything you do every day to not only just do what you’re asked to do, but you do at least one thing more? One where people go, “Hmm. That’s a cool human. I like hanging with them. They always make me feel good.” Be the person who always finds the one extra thing and make that impact.