Archive for the ‘Personal Transformation’ Category

How to Get Promoted at Work

Monday, May 25th, 2020

Is it time for you to have a better career opportunity? Great, then take the job you’re doing and build it out in such a way that if you’re not there next Thursday, then anybody else can step in and do it. In fact, if you’re not there for three weeks, anyone can step in and do what you’re doing. Because when you build out that job, suddenly people start looking at you and thinking: “I wonder if you can do that for other jobs?” You become instantly promotable.

It makes you far more attractive, because it forces you to think through “what’s the best way to do everything that I do?” It’s also a way of making sure your team is always taken care of.

So, build out that job. Make sure you have good operating procedures. Make sure they’re close to your desk so that anybody can step in and find them. Make sure that your manager knows that you’re doing exactly that, and they will be thrilled. You never know what’s possible for those that step in to make sure that anyone can do their job.

The Best Way to Feel Better About YOU

Monday, May 18th, 2020

People often say to me: “I just don’t feel appreciated in my workplace.” Well, if that’s the feeling you have,  I have a solution, and that is for you to begin to appreciate. “Oh, but Roxanne, you don’t understand. You didn’t hear what I said. I’m not feeling appreciated.”

Jungian psychology has taught us that when you don’t feel appreciated, what that really means is that you have a disowned part of yourself projected onto another. It speaks to the work we need to do on ourselves.  So, the best way to feel more appreciated is to start by appreciating others.

By appreciating others, you’ll feel better about yourself, and I’ll bet this problem of not feeling appreciated will quickly fall away.

Assume the Best Intentions

Monday, May 11th, 2020

Sometimes, when somebody says something, we interpret it through our own filters. I sometimes use this example: Imagine that you have a professor from college who gives three different students their papers back and on the top of each paper he writes: “Interesting.”

One person gets the paper and goes: “Oh my gosh, I’m going to flunk. This is the end of the world. This professor never liked me. I probably will be a janitor the rest of my life.” Another person may say: “Interesting. I need to get some more information about this.” And somebody else may receive those words and think: “I am clear. This professor wants me to co-teach next semester.” Same word… interpreted three different ways.

We take information in through our filters. Communication isn’t just what’s said, it’s what we digest. Often that comes from our past history and what our beliefs are about ourselves.

As you hear things people say in the future, make sure you run things through this filter: “assume the best intentions.” Assume that they have your back, that they meant well, and something just went into breakdown. Because when you don’t assume best intentions, it usually doesn’t end up pretty. Enjoy your assumption of best intentions.

The Sundown Rule

Monday, May 4th, 2020

Does anybody ever tick you off? Ha ha, I didn’t think so. Well, it’s happened to me. Sometimes people can get under my skin, and maybe it’s happened to you as well. However, here’s what I know for sure. If I don’t deal with that before sundown, I know that throughout the evening I will make it into a bigger thing than it actually is.

In fact, I will catastrophize it to the point that I can make that person bad and wrong. When in fact, they’re not bad or wrong, they just did something that somehow impacted me—maybe they didn’t even know they did it, or maybe they couldn’t do something differently. But here’s what happens—as the sun goes down, resentment goes up.

When resentment goes up, our ability to sanely address it goes down. So, I believe in the sundown rule. Every day, before you go home, make sure you’ve cleaned up anything with anyone where you’ve gone sideways with them. It’s your responsibility, not theirs.

If you’re feeling out of sorts with someone and in some way like they weren’t respecting you or they didn’t do something the way they should have, simply communicate this without blame. Ask them for what you need. Tell them that when they did that, the result was this and ask for something different. Ask for a commitment to that.

It’s a clean way to make a request and it allows you to build rapport, keep the relationship clean, and be a leader in making sure that you have a great culture everywhere around you.

The Secret to Great Customer Experience

Monday, April 27th, 2020

What if you could see every customer as a way to uniquely express service by raising the bar from the last customer that you impacted? Hmm, that’d be interesting, wouldn’t it?

Instead of just having the same level of customer service, challenge yourself to outdo yourself. You “plus one” it—you see another opportunity. You think and you look in their eyes and you say: “How can I make this person’s life so much better?” It’s one of the best ways to love your job.

Creatively expressing yourself and getting better in a way that impacts other human beings—what could be more fun? The next customer you see, open your eyes up wide and look for opportunities to take it to the next level.