Archive for the ‘Workplace Performance’ Category

Learn Your Boss’ Job

Monday, November 13th, 2017



Your boss has a tough job, as do you. And, your job is not only doing your job, but to learn your boss’ job. Now, why is this? Well, for one thing, the more you can take off the shoulders of the person you report to, the more they can take the job of the person that they report to, and you can see how this continues to work. But here’s also the good reason for you as an individual.

Once you know how to do everything that your supervisor knows how to do, that makes you infinitely promotable. And, as soon as you’re in that job, guess what? You’ll learn the job of the person that you report to. And, you can see where this goes, yes?

Be a person of great generosity. And, as opposed to complaining about more things to do, look for more things to do and more value to add. And, I promise you, life gives to the givers and it’s a hoot.

If you do your boss’ job, and then after you get that job, you do that boss’ job, you can see where this is going. Here’s the thing, life gives to the givers. The more you give, the more you receive. So…be of generous spirit.

Make Yourself Replaceable

Monday, November 6th, 2017



If you’re not there tomorrow, can your team function completely without you and make sure that all your responsibilities are managed? You see, you don’t have a job, you have responsibilities. So it should go on whether or not you are there.

My very first boss that made it very clear to me, if you’re ever needing to be replaced on a day when you’re not available, we better be able to do everything you can do, and you better have the procedures and checklists ready such that we can do the job.

Now some people think, “Well, if I do that then I don’t have job security.” Guess what? If you don’t do it, you don’t have job security. Because you have put your team at great risk. And, guess what? They’re going to notice the first time you go on vacation or have a sick day, that you are not looking out for the team.

So today, take time, write out your procedures, write out your checklists so anyone can step in, and I promise you, good things will come as a result of the fact that you’re taking care of your team.

You Have a Revenue Job

Monday, October 9th, 2017



If you haven’t thought about this before, I hate to break it to you, but you have a revenue job. That’s right. There’s this thing called salary expense. And that money has to come from somewhere. It doesn’t just come out of the clouds. And as my father use to say, “Money doesn’t grow on trees.” So, where does it come from?

It comes from revenue. Which means you and everybody that you work with has a revenue job. Even if you’re not in marketing. Even if you’re not in sales.

If you’re in operations, your job is to delight the customer, recognize more opportunities for sales, coordinate that with the sales department, and help create more revenue. If you are in quality, your job is to make sure the best quality product goes out the door because when you do, that increases revenue.

Whatever you do, every moment of everyday, realize, and think to yourself, “How does this connect to revenue? Because my job is to make sure that as an organization we grow and we prosper every day, and we do that best by focusing on the customer.”

The Few Things that Matter

Monday, August 28th, 2017



The Few Things that Matter

I bet you have many things that you do, but of all those things that are your responsibility, there are probably three things that really move the needles. The three things that when done at a level of mastery create epic results.

As you approach every day, think about what are the three, and then think about — how can I learn more? How can I get better at those every day? How can I ask my supervisor for more assistance and guidance on how to get better at those three? How do I report to my supervisor and find out how well I am doing on those three?

Because, when you tie into those few things that matter, magic begins to happen and people look at you as though you are the new super-star.

It’s your job to know your job

Monday, August 21st, 2017


Have you ever said these words: “Well, I really don’t know what to do in my job.”? Guess what? It’s your job to know that. So walk into your supervisor’s office and say this. “Hey, boss, I want to rock my job. I think my top priorities to get done this week happen to be these things, and I think the numbers I need to hit this week happen to be these numbers. Do you agree?”

Find out by being proactive and bringing to the plate a whole plan that he or she can react to. That’s the game you want to be in is making sure you’re bringing ideas that they can respond to. The last thing you want to do is say, “My boss never tells me what to do. I don’t know how to win so I’m just putting in my time.” Your job is to know how to bring the most value. Be the person who decides to get that information so you can rock your job.