Archive for the ‘Workplace Performance’ Category

Staying On Course in Turbulent Times

Friday, June 19th, 2009
Credit:©Tjurunga | Dreamstime.com

Credit:©Tjurunga | Dreamstime.com

I was in my customary aisle seat on a recent flight when the woman in the middle seat asked for coffee. As the attendant extended her arm, at the precise moment the coffee was passing above my laptop, we hit a pocket of turbulence.

That’s when the miracle happened. The flight attendant did a dance of such skill and grace, bending and flexing with the movements of the plane, that not a single drop left the cup.

Several of us burst into spontaneous applause. How could you not?

It happens in business as well, of course—that sudden, unexpected pitching and rolling of a crisis that seems determined to spill the contents of your sanity all over the project of the moment.

Here are some tips for managing a project in the midst of a crisis:

1. Reduce everything to its simplest components. The human mind complicates things far beyond necessity. Take everything down to its simplest components: What is the purpose of the product, what is the end result that needs to happen, and what’s the fastest way to get there? Only then can people get their brains wrapped around things in a way that will make it happen.

2. Keep heads cool with advancing language. When people discover a crisis in a project, it’s easy for them to lose their heads, saying, “I’m overwhelmed—we will never get this done.” Language is the precursor to results, so create a work environment that encourages the use of powerful and advancing language. “I don’t know yet how we’ll pull this off, but we are powerful, and we’ll figure it out, because we always do! So what’s Step One?”

3. Create a board report approach. Regardless of positions, everyone in a project should create a board report every week, copying all relevant players. A board report says, “Here’s what I said I would do and here’s what I did; here’s where I’m off, and here’s my corrective action to get back on track; and here’s what I am committing to do next.” The key is specifics, not fluffy language. Fluffy language gets fluffy results. Concrete language leads to great results.

So the next time turbulence threatens to bring down a project, remember three things: keep it simple, use advancing language, and report out specifics on where you are and where you’re headed. By the time the seat belt sign is turned off, you’ll already be on to the next successful project!

 

The Delusional “Top Ten Percenters”

Tuesday, June 16th, 2009

Top 10A Business Week survey asked individuals, “Are you one of the top 10 percent of performers in your company?”

Eighty-four percent of middle managers said yes, as did 93 percent of employees age 55 or older. Eighty-nine percent of women and 91 percent of men think they’re in the top 10 percent, as do fully 97 percent of all executives.

Welcome to Lake Wobegon, where all the women are strong, all the men are good looking, and all the children are above average! Seems like a delusional view of our contribution is the norm.

This begs the question: How do you help people understand what quantifiable measurements they SHOULD be scoring themselves on so they can assess their contributions intelligently? (more…)

 

TGIM e-Zine, June 15, 2009

Monday, June 15th, 2009

Welcome to the TGIM e-Zine!
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love.

Issue 30 Topics Include: READ NOW

  • Moments of Truth
  • Focus Where it Counts
  • Shed Your Stuff, Change Your Life - Roxanne Recommends

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The Right Timing for Workplace Whining

Saturday, June 6th, 2009

I do believe my position is clear on whining in the workplace. I’m against it. But there’s actually one kind of “whine” that’s GOOD for productivity.

Not the serial whiner or compulsive excuse-maker, of course—that kind of whine is usually an indication that the person has not aligned his or her personal plan with the company’s interests and is busily boohooing about that fact. And it’s especially galling because it usually happens after it’s too late to do anything about the situation.

But a little complaining BEFORE things go wrong can actually be a good thing. Let’s call it the right kind of whining. (more…)

 

Being happy – for goodness’ sake

Thursday, May 7th, 2009

Credit:  © Frenta | Dreamstime.com

Credit: © Frenta | Dreamstime.com

The good life, as I conceive it, is a happy life. I do not mean that if you are good you will be happy; I mean that if you are happy you will be good. —Bertrand Russell

If it seems weird for a column about making work more fun and engaging to open with a quote from the philosopher Bertrand Russell—then honey, you don’t know Bert.

Some philosophers spend their time working out obscure problems that don’t seem to have much to do with you and me. But Bertrand Russell spent a lot of his time thinking about everyday things—like happiness, and what it means to be good. (more…)

 

The Ten Commandments of Workplace Motivation

Tuesday, May 5th, 2009

Unmotivated employees have rightly been called “the black holes of the business universe.”  Fortunately, motivation is not something a person is born with or without.  Applying these Ten Commandments can go a long way to helping existing employees find their motivation. (more…)

 

TGIM e-Zine: May 4, 2009

Monday, May 4th, 2009

Welcome to the TGIM e-Zine!
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love.

Issue 24 Topics Include: READ NOW

  • Formula for a Successful Implementation
  • Kick-Butt Implementation Plans
  • A Suitcase Full of Faith – Roxanne Recommends

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Sign up today and receive the TGIM e-Zine and Weekly Audios every Monday morning!

 

How Your TGIM Hoopla Team Will Save Your Company

Friday, May 1st, 2009
© Monkeybusinessimages | Dreamstime.com

© Monkeybusinessimages | Dreamstime.com

Admit it. The first time you heard the phrase “Hoopla Team®“—maybe last week, or last month, or ten seconds ago, in that headline—you rolled your eyes. Oh you did so.

But the eyes stop rolling when people hear about the remarkable turnarounds happening across the country when leaders get serious about the transformation of their workplace culture—a transformation that has the Hoopla Team smack dab in the center of it. (more…)

 

Détente in the Workplace

Friday, April 17th, 2009

Remember détente? 

Anybody who lived through the Nixon years will remember the word.  But if you’re like me, you didn’t quite know what it meant.  As a kid, when I heard Henry Kissinger talk about “détente with the Soviets,” I always figured he meant, “We agree not to bomb each other for now.”

As it turns out, détente is a much more interesting idea.  Détente is the process of relaxing tension and building mutual confidence.  In the 70s, we didn’t just stop bombing each other—we also sent ballet companies and art exhibits back and forth.  Our leaders got together at Camp David and toasted marshmallows or whatever they do.  The bottom line:  We got to see each other as people.

So what does this have to do with the workplace?  (more…)

 

Just Say NO to “YES” Men

Wednesday, April 15th, 2009

Ever dream of being surrounded by people who always tell you just what you want to hear?  Think that would be a pretty sweet deal, do ya?

If so, President Kennedy would like a word with you. (more…)