Archive for the ‘Workplace Performance’ Category

How you do anything is how you do everything

Monday, August 14th, 2017


I believe that how you do anything is how you do everything. Why that’s important is because in an organization, if your customer walks in and they see dirty windows or trash or messy desks or they see people who are bickering or not showing that they really care about each other, it sends a message. It sends a message that says do not buy from us.

At every moment, it’s show business. Your prospects and your customers are making decisions about you and whether they want to do business with you. Guess whose job it is to make sure that trash is picked up, that desks are clean, that greetings are warm, that people are followed up with immediately? Yup, that’s it. You. Not the other person. Be that person who sees the field and see how you can add value to make the customer experience so much better every day. Be that person.

How to develop extreme focus

Monday, July 31st, 2017


What if you brought extreme focus to what you did? You see, I recently read a study that showed that people who have their cellphones on at work are 37% less productive. 37% less productive! That’s a lot. The problem is you cannot be a servant to two masters. When you’re at work, guess what? All in for work. But not only that, all in for the few things that matter and rapid completion of things. That’s focus.

Now, we live in a world where, oop, a shiny thing, oop, a squirrel. That’s the world we live in. It’s a distracting world, and yet you need to figure out how can you bring more focus to the few things that matter. Your ability to focus is so predictive of your ability to be successful at what you do in whatever you do.

Create systems immediately for how you will keep yourself focused on those few things that really matter and stay away from the squirrels. Yes?

Do you always hit your outcomes and deadlines?

Monday, July 3rd, 2017


Do you always hit your outcomes and deadlines? It’s hard to do, but the reality is, people judge your trustworthiness based upon the fact that they’re counting on you to do all of your job, on time, with the right result. Sometimes, life puts a barrier in the way, but it cannot happen too often. But those few times when it does, where you know of no possible way to overcome the situation, you need to renegotiate before you miss the outcome. That’s right, because if you talk about it afterwards and say, “Hey, we didn’t get this result,” now you’ve really disappointed some people and created a mess. And your integrity is viewed differently.

Alternatively, when you know you’re in trouble, speak up fast and early. Say, “Hey, guys. I promised to do this. This came up. I’m not an excuse person. I’m not going to give you excuses, but I need to go get this result. I’m letting you know that I might be missing this mark and I’m going to be a puppy dog with a sock in my mouth to go get that result, but I want you to be aware that I may need to renegotiate the time, because I don’t want to surprise you.”
Make sure that you’re letting people know that a situation is potentially at risk. The worst thing you want to do is surprise people by not hitting a deadline. Don’t be that guy. Be the person who alternatively is the human that can be counted on and, if you have a roadblock that’s insurmountable, that you’ve negotiated in advance, to keep your integrity.

Why some people run twice as fast as others

Monday, June 26th, 2017


Why is it that some people can run twice as fast as another person? You know, there’s a couple things there. It’s a mindset issue and it’s a skill set issue. You see, fast runners weren’t born knowing how to run fast. They figured it out. They practiced. They studied. They learned, but they also had an impenetrable mindset that said, “I’m going to learn how to do that better.” What if you brought that mentality to your job and you asked yourself, “How can I run twice as fast? How can I get twice the performance? How can I hit my deadlines in half of the time? How can I be the kind of person that creates results where I say, ‘Wow’,” because it’s nice to hear your teammates and your supervisors say, “Wow,” but the ultimate wow is the one you give yourself.

You’re the one that you want to please. When you walk out that door at night, make sure that as you walk out, you’re saying, “Wow. I kicked butt and took some names today and it was fun.” Create massive results. There’s nothing more fun than creating and being the kind of person that you are when you live with power.

Do you ever give an excuse?

Monday, June 19th, 2017


Do you ever give an excuse? I hope not, but I think we all do occasionally. But you can never have results and excuses at the same time. You see, you either have one or the other. Here’s the thing, our life is about results. That’s the whole thing. And no one wants to hear your excuses because they keep you limited.

When you fulfill on your promises and you hit your deadlines and your outcomes, people see you as a person of great character. Now you’re going to hit some obstacles, so don’t give an excuse prior to. Instead, ask questions to make sure that you know exactly how to go get your results and be a puppy dog with a sock in your mouth to go after making sure that you get those results every time.

But above all else, no excuses. Commitment for the week? No excuses this week. Try it on. Experiment. See what happens in your life. It’s going to be fun because I promise you, results will come at you so fast and it’ll be fun. Enjoy this week.