Archive for the ‘Workplace Performance’ Category

The Few Things that Matter

Monday, August 28th, 2017



The Few Things that Matter

I bet you have many things that you do, but of all those things that are your responsibility, there are probably three things that really move the needles. The three things that when done at a level of mastery create epic results.

As you approach every day, think about what are the three, and then think about — how can I learn more? How can I get better at those every day? How can I ask my supervisor for more assistance and guidance on how to get better at those three? How do I report to my supervisor and find out how well I am doing on those three?

Because, when you tie into those few things that matter, magic begins to happen and people look at you as though you are the new super-star.

It’s your job to know your job

Monday, August 21st, 2017


Have you ever said these words: “Well, I really don’t know what to do in my job.”? Guess what? It’s your job to know that. So walk into your supervisor’s office and say this. “Hey, boss, I want to rock my job. I think my top priorities to get done this week happen to be these things, and I think the numbers I need to hit this week happen to be these numbers. Do you agree?”

Find out by being proactive and bringing to the plate a whole plan that he or she can react to. That’s the game you want to be in is making sure you’re bringing ideas that they can respond to. The last thing you want to do is say, “My boss never tells me what to do. I don’t know how to win so I’m just putting in my time.” Your job is to know how to bring the most value. Be the person who decides to get that information so you can rock your job.

How you do anything is how you do everything

Monday, August 14th, 2017


I believe that how you do anything is how you do everything. Why that’s important is because in an organization, if your customer walks in and they see dirty windows or trash or messy desks or they see people who are bickering or not showing that they really care about each other, it sends a message. It sends a message that says do not buy from us.

At every moment, it’s show business. Your prospects and your customers are making decisions about you and whether they want to do business with you. Guess whose job it is to make sure that trash is picked up, that desks are clean, that greetings are warm, that people are followed up with immediately? Yup, that’s it. You. Not the other person. Be that person who sees the field and see how you can add value to make the customer experience so much better every day. Be that person.

How to develop extreme focus

Monday, July 31st, 2017


What if you brought extreme focus to what you did? You see, I recently read a study that showed that people who have their cellphones on at work are 37% less productive. 37% less productive! That’s a lot. The problem is you cannot be a servant to two masters. When you’re at work, guess what? All in for work. But not only that, all in for the few things that matter and rapid completion of things. That’s focus.

Now, we live in a world where, oop, a shiny thing, oop, a squirrel. That’s the world we live in. It’s a distracting world, and yet you need to figure out how can you bring more focus to the few things that matter. Your ability to focus is so predictive of your ability to be successful at what you do in whatever you do.

Create systems immediately for how you will keep yourself focused on those few things that really matter and stay away from the squirrels. Yes?

Do you always hit your outcomes and deadlines?

Monday, July 3rd, 2017


Do you always hit your outcomes and deadlines? It’s hard to do, but the reality is, people judge your trustworthiness based upon the fact that they’re counting on you to do all of your job, on time, with the right result. Sometimes, life puts a barrier in the way, but it cannot happen too often. But those few times when it does, where you know of no possible way to overcome the situation, you need to renegotiate before you miss the outcome. That’s right, because if you talk about it afterwards and say, “Hey, we didn’t get this result,” now you’ve really disappointed some people and created a mess. And your integrity is viewed differently.

Alternatively, when you know you’re in trouble, speak up fast and early. Say, “Hey, guys. I promised to do this. This came up. I’m not an excuse person. I’m not going to give you excuses, but I need to go get this result. I’m letting you know that I might be missing this mark and I’m going to be a puppy dog with a sock in my mouth to go get that result, but I want you to be aware that I may need to renegotiate the time, because I don’t want to surprise you.”
Make sure that you’re letting people know that a situation is potentially at risk. The worst thing you want to do is surprise people by not hitting a deadline. Don’t be that guy. Be the person who alternatively is the human that can be counted on and, if you have a roadblock that’s insurmountable, that you’ve negotiated in advance, to keep your integrity.