Thank God It's Monday!® Blog

You Have a Revenue Job

 

 

If you haven’t thought about this before, I hate to break it to you, but you have a revenue job. That’s right. There’s this thing called salary expense. And that money has to come from somewhere. It doesn’t just come out of the clouds. And as my father use to say, “Money doesn’t grow on trees.” So, where does it come from?

It comes from revenue. Which means you and everybody that you work with has a revenue job. Even if you’re not in marketing. Even if you’re not in sales.

If you’re in operations, your job is to delight the customer, recognize more opportunities for sales, coordinate that with the sales department, and help create more revenue. If you are in quality, your job is to make sure the best quality product goes out the door because when you do, that increases revenue.

Whatever you do, every moment of everyday, realize, and think to yourself, “How does this connect to revenue? Because my job is to make sure that as an organization we grow and we prosper every day, and we do that best by focusing on the customer.”

Accepting Feedback Can Be Hard

 

 

Accepting feedback can be hard. We don’t like to hear that we’re not perfect.
But guess what…7 billion people on planet Earth and not one of us has it completely going on. We all have imperfections, it’s part of the human condition. So get over it.

And, in fact, the people giving you feedback are coming from the right space. The worst thing you can do is shut that down. If you’re a person who naturally becomes defensive whenever receiving feedback, you probably know that about yourself. But just because that’s who you used to be, doesn’t mean that’s who you are. So be intentional.

When someone’s giving you feedback, even if it’s hurting on the inside, say, “Thank you, what else can I learn from you about how to do this better?” By getting into the spirit and doing the things that confident people do, you will melt down your defensiveness. And as a result, increase your results and your joy at work. I promise.

Over-communicating

 

 

Over-communicating

Everyone thinks that their organization has a communication problem. And it’s true, but isn’t it funny that the word communication doesn’t say much? Because you don’t know what the communication issue really is.

Is it that information doesn’t pass up through the organization, or down through the organization, or through the organization, or is it that we don’t work through conflict well? What is the real communication issue?

Well, I will tell you one communication issue you can address yourself, and that is keeping your supervisor and your team appraised of what’s going on.

If there’s a customer issue, let people know; if there’s a project breakdown, let people know; if there’s a deadline about to not be hit, let people know. Because in the absence of information, real breakdown happens.

So today, decide to be an over-communicator. and bring that to work with you every day.

Owning Your Projections

 

 

Owning Your Projections

I will never forget about a lesson I learned one day. I was listening to a friend of mine who was a retired episcopal priest. I was in awe of his brilliance and his kindness. I interrupted him one time and I said, “I have to say, Richard, you are one of the most brilliant people I have ever met, and I am so amazed by what you have created in your life.” and he said to me, “Thank you for the projection.”
and I said, “What?”

“I used to be a priest” he said, and when people really felt good about themselves, they projected good things unto me, and when people weren’t feeling really good about themselves, they projected their ugliness unto me. And I realized if what they are saying was good or bad, it was not about me. It was about their projection.”

Be fully aware of what you are projecting unto other people because it’s more of a statement about where you are as a human being.

Doesn’t the world look better when you decide to come from the world view that says: People are good, I trust people, and I intend to make good things happen? Try that on, and I promise you that your projections will change, you will see the world differently, and suddenly — everyone is nice.

Owning Your Outcomes

 

 

Owning Outcomes

An activity is not a result. So if I ask someone, “Can you make sure that the hotel gets booked?” And they say back — “Well, I called the hotel.” That’s an activity. What was the result? Book a hotel room.

There’s a huge distinction, can you tell the difference? You see, without the result, someone is sleeping on the street, and that’s a big deal. But you know what? That happens every day, all day. When people say: “I sent an email, or I made a call.”

So, stop reporting out on the activities, and instead focus on getting the result and report the end status of the result.

I promise you will get better at getting results and you will earn the respect of people that you report to because they are thrilled with individuals who sound more accountable.