Thank God It's Monday®! Blog

So You Blew It…Now What?

Shame needs three things to grow out of control in our lives: secrets, silence, and judgment. Guilt and shame are just permission to do the same things all over again.

So, when you’ve made a mistake and you’ve missed the target, simply say: “I blew it, and here are the things I’m going to do to recover. Here’s my massive corrective action plan.” Covering up when something didn’t go well is only going to get you into more trouble. Guilt and shame will just repeat a pattern.

Know that you’ll blow it, know you’ll make mistakes, and know that it’s okay. Nobody’s going to hold that against you. Instead, live with power, and whenever you make a mistake, own it, own up to it, and communicate it to others along with your massive corrective action plan.

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You Have a Revenue Job

If you haven’t thought about this before, I hate to break it to you, but you have a revenue job.

That’s right. There’s this thing called salary expense. And that money has to come from somewhere.
It doesn’t just come out of the clouds. And as my father use to say, “Money doesn’t grow on trees.”
So, where does it come from?

It comes from revenue. Which means you and everybody that you work with has a revenue job. Even if you’re not in marketing. Even if you’re not in sales.

If you’re in operations, your job is to delight the customer, recognize more opportunities for sales, coordinate that with the sales department, and help create more revenue. If you are in quality, your job is to make sure the best quality product goes out the door because when you do, that increases revenue.

Whatever you do, every moment of everyday, realize, and think to yourself, “How does this connect to revenue? Because my job is to make sure that as an organization we grow and prosper every day, and we do that best by focusing on the customer.”

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Appreciate Your Boss

If you go to your boss’s door, I suggest that perhaps there is not a path in the carpet that’s worn out from people walking in, appreciating him or her. You see, many people don’t think that we appreciate the boss, because they think, “Well that’s not my job, they should be appreciating me.” But the reality is, when you’re appreciating the kind things your boss does, the coaching that they’re giving you, the care that they give to you, the outcomes that they’re creating, and the possibilities that are created in your department as a result of the work they do, they create better results, as well. So realize that bosses are human too, so step up and start to create more impact in your department and in your organization, by appreciating those you report to.

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How to avoid re-work

It’s amazing how much rework happens in America today. You see, someone will ask for something to be done and that person will go, “Okay,” and they’ll go off to do something. What they didn’t do is say, “Okay what are the conditions of satisfaction? When does this need to be done? How has this been done in the past? Are there any procedures written? How can I optimize this? What’s “over the moon” results for this particular project?”

When good questions are asked, then good results can happen. Also, as soon as that project is complete, it’s not truly complete until you go back to the person who asked you to do it and say, “Did this meet the conditions of satisfaction?” You see by making sure that you get the conditions of satisfaction and making sure that you met the conditions of satisfaction, you create great results with very little rework and are much more time efficient.

Now as much as we love to work, it’s also nice to go home and be around our significant others and our families. And we do that best when we do things right the first time.

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Oh What a Year!

 

An Opportunity to Create Something Better

Oh, what a year this last year has been, and thank goodness, we get a new first start!

Let’s face it, there will probably be some challenging times ahead, just like we’ve had a challenging year behind us, and what an opportunity! And when I say opportunity, that means we can either look at the new year and see only problems ahead of us, or we can look at it and say, “Hmm, what an opportunity to create something better. What do I want to go create?”

Create a Great Day

Most people say, “Have a good day!” Honestly, I think that’s kind of silly; I think we should be saying, “Create a great day!” Because if we’re being honest, when we wake up in the morning and start finding all the things that are going wrong, we tend to create more things that go wrong.

When we wake up in the morning and ask the question, “I wonder what really amazing, great thing is going to happen today,” we create amazing things.

So as you approach this next year, approach it with a passion in your heart to make a bigger difference on the world than you’ve ever made before. Have more fun than you’ve had before.

Decide that the setbacks are temporary, say “Oh well that happened! onward we go.” And bring joy to everything that you do.

I wish you the happiest of the new year to make sure that you and all of those you love create a spectacular one!

– Roxanne Emmerich

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