Thank God It's Monday!® Blog

Stop the Blame Game


Not My Fault!

You’ve heard it before. Everybody — when something goes wrong — tries to find a way to blame something or someone else, as opposed to saying, “that didn’t work so well, here is how I blew it, and here is what I am going to do differently next time.”

The last thing you want to do in front of a customer is to blame a different department, or a different person because it only makes you look worse.

When something breaks down, take accountability, and get about making the changes to make it better because that’s all anyone wants to hear about anyway.

The Few Things that Matter



The Few Things that Matter

I bet you have many things that you do, but of all those things that are your responsibility, there are probably three things that really move the needles. The three things that when done at a level of mastery create epic results.

As you approach every day, think about what are the three, and then think about — how can I learn more? How can I get better at those every day? How can I ask my supervisor for more assistance and guidance on how to get better at those three? How do I report to my supervisor and find out how well I am doing on those three?

Because, when you tie into those few things that matter, magic begins to happen and people look at you as though you are the new super-star.

It’s your job to know your job


Have you ever said these words: “Well, I really don’t know what to do in my job.”? Guess what? It’s your job to know that. So walk into your supervisor’s office and say this. “Hey, boss, I want to rock my job. I think my top priorities to get done this week happen to be these things, and I think the numbers I need to hit this week happen to be these numbers. Do you agree?”

Find out by being proactive and bringing to the plate a whole plan that he or she can react to. That’s the game you want to be in is making sure you’re bringing ideas that they can respond to. The last thing you want to do is say, “My boss never tells me what to do. I don’t know how to win so I’m just putting in my time.” Your job is to know how to bring the most value. Be the person who decides to get that information so you can rock your job.

How you do anything is how you do everything


I believe that how you do anything is how you do everything. Why that’s important is because in an organization, if your customer walks in and they see dirty windows or trash or messy desks or they see people who are bickering or not showing that they really care about each other, it sends a message. It sends a message that says do not buy from us.

At every moment, it’s show business. Your prospects and your customers are making decisions about you and whether they want to do business with you. Guess whose job it is to make sure that trash is picked up, that desks are clean, that greetings are warm, that people are followed up with immediately? Yup, that’s it. You. Not the other person. Be that person who sees the field and see how you can add value to make the customer experience so much better every day. Be that person.

Is someone really bugging you at work?


Is someone really bugging you at work? That happens, doesn’t it? It’s happened to all of us. Okay, I’m going to tell you something you may not want to hear. According to Carl Jung, who basically is the founder of modern psychology, he says that whatever bugs you about somebody else speaks more about the work you need to do on yourself. He says it’s a displaced part of you. Hmm. I know you didn’t want to hear that part.

You see, we all have all good things within us, and we all have the bad things within us. But if someone is driving you crazy and every encounter with them is kind of like fingernails going down the chalkboard, know this: It probably has to do a lot more with you than about them.

So the last thing you want to do is complain about them, because you’re just revealing your own stuff. Instead, go have a productive conversation and ask for a behavior and listen to their responses with kindness in your heart and an opening in your spirit for a better relationship between the two. It’s your fastest path to your personal growth. What an opportunity to see people in the best light and realize that it’s okay to be human and imperfect. It’s part of the deal for everyone.