Posts Tagged ‘Culture In the Workplace’


Monday, January 20th, 2014

In his landmark book Primal Leadership, Daniel Goleman reports on a powerful finding: a one percent improvement in culture results in an average two percent improvement in revenue. And the most direct way to build that culture is through a focus on appreciation.

Now when I say “appreciation,” you might be picturing a manager saying “good job” to an employee. That’s a good thing, of course. But the research shows that regular appreciation among teammates and peers actually has more impact on building confidence than appreciation received from a manager.

If you feel that your company lacks an atmosphere of appreciation, the answer is NOT to complain about it. The answer is to help create that culture. Express appreciation to 20 people around you, not just for what they do, but for who they are. Watch the faces of people whose days are made by your simple act of kindness. In no time at all, you will find yourself on the receiving end. When you help to create a culture of appreciation, everybody wins.

Appreciation has to be felt and reinforced on a regular basis or confidence erodes over time. Creating celebrations and high-fives around accomplishments of critical drivers builds confidence AND keeps team members focused on the right things.

Show Appreciation This Thanksgiving Week

Monday, November 25th, 2013

It’s Thanksgiving week—a week where we show appreciation. And it’s a good time to remember that the people we work with are not perfect.

Our bosses? Not perfect. Our companies? Not perfect.

But, what an opportunity to appreciate the perfection within them, the wonderful things they do, and the caring they give.

Let me ask you this—if you were to sit down and ask yourself every morning, “What are three things I’m really appreciative of?” I suspect that you’ll find—if you force yourself to say something new every day—that the list would be UNLIMITED.

So today, go around to the people you appreciate, thank them for what they do. Thank your boss for the fact that you have a job. Thank your company for making sure you get a pay check every week. And be in that gracious spirit because the spirit of Thanksgiving is alive and well.

Beyond Win-Lose

Monday, November 11th, 2013

Did you know that a 2008 study by CPP found that U.S. employees spend 2.8 hours a week dealing with conflict? And did you know the cost of the conflict is $359 billion in paid hours or 385 million working days per year?

We can’t just wish conflict away. It’s a guaranteed part of human life and work. And conflict actually has many advantages when handled constructively. The key is that it can be managed, and it MUST be managed.

The worst approaches perpetuate the conflict. Nothing does this as surely as a win-lose approach. If you set someone up to lose in a conflict situation, they WILL find a way to “win,” even if it means sabotaging the other person or the process. I’m sure you’ve seen this happen. So avoid creating win-lose situations at all costs. That comes from the intention you set before you start. If you set out to create a win-win, chances are you will have a far better result.

Focus on a good outcome for everyone concerned. The first goal should be building relationships—showing others that you respect them and their opinions and want to hear diverse opinions. The key is to be open-minded to other opinions and provide factual and insightful arguments for your cause.

Handled badly, conflict can sink the ship. Handled well, it can increase trust and productivity. The bottom line is to attack the problem, not the human.

What did YOU do on “Thank God it’s Monday” Day?

Friday, January 14th, 2011

What did you do last Monday—the very first Monday of 2011? If you were like a gazillion other people around the world, you headed back to work with bloodshot eyes, six extra pounds under the belt, and pure eggnog in your veins.

Work Incentives that WORK

Thursday, November 25th, 2010

It’s true: money is a useful motivator. But according to a classic study at Ohio State University, it’s not the only motivator that increases employee engagement and productivity. Turns out it’s not even the most effective one.