Posts Tagged ‘Engaged Employees’

Over-Communicate

Monday, October 5th, 2015

Bosses might like sports, and they might not. They may or may not like water-skiing or Mexican food or romantic comedies. People vary.

But there’s one thing I can pretty much guarantee your boss does not like—surprises.

I don’t mean you shouldn’t throw a surprise party or bring flowers. I’m talking about the kind of surprise that requires sudden defensive action from the boss—the kind that doesn’t give enough time for the planning and strategizing that bosses are paid to do. THAT kind of surprise is the kind they absolutely hate.

That’s one of many reasons you should over-communicate with your boss whenever possible. At the beginning of a project or initiative, get clear directions about the results and processes he or she expects.

Then as you work, report frequently on where you are in the process, what your struggles are, and what you’re doing to overcome them.

Never leave out the bad news, your struggles and roadblocks. A manager who only hears happy-happy-joy-joy will quickly turn suspicious. A boss I had in my twenties used to say, “Tell me the good news, tell me the bad news…but don’t EVER surprise me.” I didn’t—and as a result, he never micromanaged my work.

Daily and weekly reporting about where you are compared to your work plan will earn trust, and everybody will be happy.

Who You Are When No One is Looking?

Monday, November 10th, 2014

Imagine that your boss goes away for a few days. You’ve been working soooo hard, and now, finally, you’re free from the pressure of your employers.

You still come into work, of course. You still sit at the same desk. You still drink the same coffee and eat at the same time. But how have you changed?

Do you still bring the same energy, seize the same opportunities, work just as hard as before? Or do you find ways to cut corners and slack off because, you know, who’s gonna know?

Only you can truthfully answer these questions.

At the end of each day, you can convince yourself that you worked soooo hard, can convince yourself that you’ve contributed soooo much. And maybe you have. Only you know.

And the best indicator of who you are for real is who you are when no one is looking. Character is revealed when no one is watching.

Shake it Off!

Monday, October 20th, 2014

One of the kids takes a hard hit and is lying on the ground. The coach runs over, sees that she’s not seriously hurt, then says the mantra of coaches everywhere: “Shake it off.”

At first that might sound harsh, but it’s actually great practice for life. If you’re too hurt to play on, you’ll be helped off the field and cared for, no problem. But if you’re well enough to play on, even though it hurts a bit and the wind has been knocked out of you, the best thing to do is shake it off and get back in the game.

Whether in sports or business, winners know that to win, you have to play hard. And when you play hard, you WILL get hurt once in a while.

Failures and mistakes are common and necessary. Winners know how to shake it off, get back on their feet, and move on from failure, quickly adjusting course without wallowing in the bruises to their egos.

The next time you find yourself momentarily on your back, ask yourself—How bad is it really? Do I need to be helped off the field? Or can I shake it off, take a deep breath, and get back into the game?

Do What Others Are Unwilling to Do

Monday, October 13th, 2014

I have some friends, a married couple, who have worked out an agreement. He hates to talk on the phone. Every time their home phone rings, even if they’re in the middle of watching a movie, he looks up at her, and she answers it.

In exchange, he is in charge of all killing in the house – spiders, silverfish, mice, the works. Both of them probably grumble a bit when they do their assigned job, but in the end, each is grateful for the other’s willingness to take a hated task off their hands.

There’s a great message in this for anyone with aspirations to rise through the ranks in business. Every workplace and every industry includes some tasks that are less desirable than others. Everyone knows what they are, and when the boss asks for a volunteer to take one of these tasks on, you can practically see tumbleweeds blowing through the office.

Imagine how disheartening that is for the boss—and what a relief it is when you step forward to accept the job.

While most people spend their time procrastinating or complaining, winners take on the least desirable parts of their work without question or complaint. And in the process, they make decision makers grateful.

That’s a surefire way to climb the ladder to success.

The ultimate question

Sunday, August 10th, 2014

Business strategist Fred Reichheld wrote a landmark book on what he calls The Ultimate Question—“How likely are you to recommend us to a friend?”

By asking this question to customers and employees, companies can quickly learn who is a promoter, who is neutral, and who is detrimental to the well being of a company.

Those who answer the question with a nine or ten are considered “promoters,” people who help ensure the profits, growth, and overall health of a company. Sevens and eights are neutral. But if someone answers the question with a one through six, that person is a detractor, someone who will do harm to a business.

Everyone’s job in any company is to make sure that every customer is a nine or ten, and if not, to put a massive corrective action plan in place to make sure that customer moves into that zone of full support.

It also goes without saying that every staff member needs to also be in the nine to ten range. If you aren’t a promoter of the company you’re a part of, be a positive force to improve things, to make it a place you can be proud of. If that just isn’t possible, it might be time to consider moving on to a company you CAN fully support.