No matter how you feel today, there was almost certainly a time when you were engaged and excited about your job. It may have lasted for years, or not even made it through the first week. But if you find yourself bored and disengaged on the job now, there might be a reason that has nothing to do with the job itself.
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Posts Tagged ‘Engaged Employees’
Unbore Yourself and Get Out of Your Rut
Wednesday, January 11th, 2012Make Change Possible
Thursday, May 12th, 2011Can people change? Really change? Can you change negative behaviors into positive ones? And if you change, can you make the change last?
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How You Do Anything is How You Do Everything
Monday, March 28th, 2011* Transcription
Thank God it’s Monday!™ It’s true: How you do anything is how you do everything. So with this understanding, take pride in the ‘ordinary’ tasks.
Take answering the phone. Do you pick up the phone with zest and pizzazz? Do you blow the caller out of the water so they are compelled to open up?
You see, the distinction between ‘ordinary’ and ‘extraordinary’ customer service is miniscule. Put in that ounce of extra effort that tips the scale and moves you past the others.
Smile as you answer, and let the smile transfer through to the caller. Ask questions, and care about the answers. Answer with love, and genuine interest in helping, and that attitude will permeate everything you do, because how you do anything is how you do everything.
Have a great Monday!
Roxanne
Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.
Love this audio message? You may also download the MP3 version and PDF transcript below:
Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.
Work Incentives that WORK
Thursday, November 25th, 2010It’s true: money is a useful motivator. But according to a classic study at Ohio State University, it’s not the only motivator that increases employee engagement and productivity. Turns out it’s not even the most effective one.
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TGIM e-zine: October 25, 2010
Monday, October 25th, 2010Issue 101 ~ October 25, 2010
In this Issue:
- Ask Roxanne!
- Getting the Relationship Right
- When to Reach Out to Your Clients
- Follow @RoxanneEmmerich on Twitter!
Not signed up for the TGIM e-zine?
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love. Sign up today and receive the TGIM e-zine and Roxanne’s weekly one-minute audio every Monday morning!
TGIM e-zine: October 4, 2010
Monday, October 4th, 2010Issue 98 ~ October 4, 2010
In this Issue:
- Ask Roxanne!
- The World is Yours—If You INSIST on Success
- Getting Past “Impossible”
- Follow @RoxanneEmmerich on Twitter!
Not signed up for the TGIM e-zine?
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love. Sign up today and receive the TGIM e-zine and Roxanne’s weekly one-minute audio every Monday morning!
TGIM e-zine: September 13, 2010
Monday, September 13th, 2010Issue 95 ~ September 13, 2010
- Ask Roxanne!
- A Winning Focus for Frontline Managers
- Three Keys to Effective Management on the Frontline
- Follow @RoxanneEmmerich on Twitter!
Not signed up for the TGIM e-zine?
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love. Sign up today and receive the TGIM e-zine and Roxanne’s weekly one-minute audio every Monday morning!
What’s Your E.Q.?
Monday, August 23rd, 2010* Transcription
Thank God it’s Monday!™ I.Q. has a correlation to success in the workplace, but E.Q., short for emotional intelligence, trumps it every time.
Emotional intelligence is the come from. Are you skewed in how you see people whereby you either assume the best in people who don’t intend to give you’re their best, or do you usually assume the worst, which is far below what the person would really deliver? When things go wrong, is there carnage everywhere around you? Or are you unwilling to say something because your need to be liked trumps your sanity and dignity?
And how’s your thinking? Do you get caught up in your underwear and over think everything, or are you constantly pulling the trigger without understanding the distinctions you should.
How about your self-view? If your self-view is low, you are crushed by feedback and therefore can’t learn from it because people will tip toe around you. If it is too high, you’ll hear the feedback and proceed on because you’ll assume the person giving it is just plain wrong…thank you very much. Incidentally, the emperor’s buttocks were in clear view.
These are just a few areas of emotional intelligence, but you can see how valuable this is to understand about yourself. If you understand, you can put guard rails around you to protect yourself from your most likely moves that could get you in trouble.
Decide to open the hood on your operating system, your emotional intelligence, and watch your life get saner and your results come through.
Have a great Monday!
Roxanne
Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.
Love this audio message? You may also download the MP3 version and PDF transcript below:
Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.
Watch Your Mouth
Monday, July 26th, 2010* Transcription
Thank God it’s Monday!™ You perhaps have heard the saying, “Big minds talk about ideas, normal minds talk about news, and small minds talk about others.”
What comes out of your mouth is revealing of your outlook of the world and speaks more about you than it does about the situation you’re describing.
Here’s an alarming statistic. Dr. Marshall Goldsmith, who specializes in organizational behavior, didn’t believe the statistic that 65% of conversations in the workplace are about two things, “People talking about how smart, special, and wonderful they are (or listening to someone else brag in that way about them self), or people talking about how stupid, inept, or bad someone else is.
He thought it seemed outrageous, so he challenged the study and conducted his own… well, 65% was dead on.
How quickly do you think you will stand out as an extraordinary human when you focus your conversations on ideas and leave the petty conversations for others?
Have a great Monday!
Roxanne
Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.
Love this audio message? You may also download the MP3 version and PDF transcript below:
Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.
From Success to Significance
Monday, July 19th, 2010* Transcription
Thank God it’s Monday!™ The legendary management consultant, Peter Drucker, was known for his “five questions” that he used to start every conversation with a new client. The first one was “what is your mission?”
If your answer is to make money, you’ll probably find it in short supply. Why? Because money comes to those who create great value, but without a passion to create that value, money is elusive.
What is your mission statement? How do you use your uniqueness to fix the wrongs of the world as you see them? A mission statement formula simply lists how you use one or two of your unique qualities to create a utopic world as you define it. An example is “I use my visionary thinking and inspiration to challenge people to live their potential.” Or, “I use my organization skills to people get better results at work.”
Know that when you focus on your personal mission, BOTH success and significance come readily.
Live large. Somebody has to do it. That somebody who GETS to do it is YOU!
Have a great Monday!
Roxanne
Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.
Love this audio message? You may also download the MP3 version and PDF transcript below:
Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.