Posts Tagged ‘High-Performance Culture’

Busy Being Busy

Monday, November 18th, 2013

Tousled hair. Papers askew. And most important of all, an air of helpless overwhelm. This is the overworked worker.

Sometimes the frazzle is honest. But just as often, it’s a game designed to deflect responsibility and actual work.

We all know people who spend half their time telling others how overwhelmed they are, but you need a microscope to find what they actually accomplished. They seem so busy, so committed, that management sometimes finds it hard to say anything. And they keep on being busy being busy.

Then there are those who are quietly and happily productive—and end up with the lion’s share of the outcome riding on their shoulders.

The perception of hard work should never be a cover up for ineffective work. No matter where you are in the company, it isn’t kind to the whole team to let someone ride along on that perception without making a real contribution.

A feeling of being overwhelmed isn’t something to be proud of—it’s a problem in need of a solution. Be that solution. Next time someone whines to you about how busy they are, make suggestions for using their time more efficiently. And if you are that person, realize that you could shave your hours substantially and do the same work, or even more, and be happier in the process.

Beyond Win-Lose

Monday, November 11th, 2013

Did you know that a 2008 study by CPP found that U.S. employees spend 2.8 hours a week dealing with conflict? And did you know the cost of the conflict is $359 billion in paid hours or 385 million working days per year?

We can’t just wish conflict away. It’s a guaranteed part of human life and work. And conflict actually has many advantages when handled constructively. The key is that it can be managed, and it MUST be managed.

The worst approaches perpetuate the conflict. Nothing does this as surely as a win-lose approach. If you set someone up to lose in a conflict situation, they WILL find a way to “win,” even if it means sabotaging the other person or the process. I’m sure you’ve seen this happen. So avoid creating win-lose situations at all costs. That comes from the intention you set before you start. If you set out to create a win-win, chances are you will have a far better result.

Focus on a good outcome for everyone concerned. The first goal should be building relationships—showing others that you respect them and their opinions and want to hear diverse opinions. The key is to be open-minded to other opinions and provide factual and insightful arguments for your cause.

Handled badly, conflict can sink the ship. Handled well, it can increase trust and productivity. The bottom line is to attack the problem, not the human.

The Authentic Commitment

Monday, October 24th, 2011

* Transcription

Thank God it’s Monday!® Ever make a commitment, only to get that sinking feeling in the pit of your stomach because you know you can’t see it through? Sure you have. We all have. And the question is, what do you do next?

Too many people let the clock tick away until the deadline arrives, and then they announce that they won’t be able to deliver after all. That’s inauthentic and it damages trust. Instead, when you’re getting that sinking feeling, listen to it, and step up immediately and say, “You know what? I might have answered too quickly. I don’t want to make this commitment unless I’m absolutely certain that I can get it done on time. Can I get back to you later today or negotiate a different deadline?”

When you make an authentic commitment, there’s an expansive, open feeling because you know you can deliver on the promise you’ve made. Paying attention to the feeling that comes with every commitment you make is key to building trust. And trust is key to success.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday!® How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday!® e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



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Competition is Good

Monday, May 30th, 2011

* Transcription

Thank God it’s Monday!™ Competition is good—it brings in customers. Ever wonder why competing car dealerships end up right next to five other competing car dealerships? Ever wonder why you find an Abercrombie and Fitch right next door to an American Eagle?

It’s because healthy competition promotes high customer activity. It’s simple economics.

Without the five dealerships all together, you would have five dispersed and struggling companies. Customers need to feel the sense of competition or else they begin asking questions. Am I getting a fair price? Are there any other choices? What are the flaws in this product? The list goes on and on.

Welcome competition. You’ll be doing yourself a favor. And simply decide to deliver more value and you will always win.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.

Clarify Up Front

Monday, February 21st, 2011

* Transcription

Thank God it’s Monday!™ Have you ever spent long and laborious hours on a project, only to turn it in for approval and find out you went about it all wrong?

Well, we’ve all been there. But you must learn to navigate around this. Perhaps you forgot to ask for the conditions of satisfaction.

If Joe delegates a task to Bob, prior to committing ample and potentially wasted time to this task, Bob will get approval from Joe along the way, clarifying that the work he has completed so far falls in line with Joe’s conditions of satisfaction.

It’s a great system. Only after receiving the go ahead will Bob really go forward with the task. Bottom line—it’s quite a bit less strenuous to turn back when you’re a block down the road to clarify the conditions of satisfaction versus at your destination.

Implement this strategy, focus on the outcome and create a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.