Posts Tagged ‘Inspired Workplace’

Can’t Fight City Hall

Monday, May 24th, 2010

* Transcription

Thank God it’s Monday!™ You can’t fight city hall. Maybe you SHOULD fight city hall. But, there are some fights not worth fighting.

Earl Nightingale said that 85 percent of people who are dismissed from their jobs are fired because they can’t get along with other people.

Getting along means accepting people for who they are. Yes, Joe is arrogant. Yes, Julie is self-consumed. And sure enough, Tom is a perfectionist. All that can be true.

Know that you can ASK other people for other behaviors, but you may have to accept that some people, not you of course, aren’t perfect.

Fixing the blame is a futile process. Fixing the relationship is ALL important.

All people have strengths and weaknesses and if the weaknesses don’t violate the core values of your organization, create chaos or bad client experiences, or disrupt due to lack of appropriate professionalism, you may just need to breathe deeply and navigate around those flaws.

Fight fights worth fighting and find the joy in celebrating the good things your teammates bring to the team.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



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Create Better Results by Revisiting Your Company Values – Video

Thursday, April 8th, 2010
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The core that everything else is based upon is your company values. Revisit the values that you stand for as an organization because as you grow and become better and different, your values change. Do you suppose Bill Gates has the same values today as he did when he was 19 years old starting his first business? No – he’s become much more philanthropic and had to grow as a human being. His values had to change to create better results. There’s always a need to go back and revisit your values.

You don’t have to have the standard values that every company has. Here’s a list of company values my team came up with a few years ago:

  1. Extreme commitment to customer success. Customer satisfaction doesn’t matter. Customer Success is what it’s about. Everything anybody does should be defined by “Does this help the customer succeed more?”
  2. Blue Vase. Watch the video to hear the whole story about the blue vase. Do you ever have people who are really busy telling you why something can’t be done when they could be spending just a little bit more energy to just figure out how to get it done? Blue Vase in our office is code for “I know this is impossible, but figure it out anyway because it needs to get done.”
  3. No excuses. Excuses don’t replace results. Instead of making excuses say, “I blew it. Here is my massive corrective action so that this doesn’t happen again.” Making excuses to cover up mistakes really creates chaos in organizations. As soon as you start allowing excuses, you will see a decrease in your results.
  4. Having and Spreading Fun!
  5. Commitment to personal growth and commitment to professional growth. In order to have an organization that grows, you better have people who are committed to reading and learning. You should read at least one book a month in your profession so you can make yourself better at what you do.
  6. Sense of urgency. One of the most limited resources that we all share is time. People’s time needs to be used effectively.
  7. Positive reinforcement to fellow associates. People always think they don’t get enough appreciation from their manager, but the research show that it’s really from their fellow employees where it matters. So you better have people who are givers and always showing their appreciation for others.

What are some of your company values?

TGIM e-zine: April 5, 2010

Monday, April 5th, 2010

Issue 72 ~ April 5, 2010

In this Issue:

Not signed up for the TGIM e-zine?
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love. Sign up today and receive the TGIM e-zine and Roxanne’s weekly one-minute audio every Monday morning!

TGIM e-zine: March 29, 2010

Monday, March 29th, 2010

Issue 71 ~ March 29, 2010

In this Issue:

Not signed up for the TGIM e-zine?
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love. Sign up today and receive the TGIM e-zine and Roxanne’s weekly one-minute audio every Monday morning!

The prima donna—and the REAL star

Wednesday, March 24th, 2010
Amorimphoto | Dreamstime.com

Amorimphoto | Dreamstime.com

A friend of a friend of mine played varsity basketball in college.  Brian was never a star, but always a good solid team player with good stats.  Most of all, he could be relied upon, on or off the court.

He didn’t get much attention from the press or the fans because he was overshadowed by a hot shot I’ll call Troy.  Troy was the guy who’d make the three-point shot at the buzzer or do the bob-and-weave, dance-and-fake moves that dazzled the other team and put points on the scoreboard.

But as I watched them play, I began to notice a pattern.  If Brian got the ball, he would immediately look around to see who was in the best position to make the shot.  More often than not, he’d pass.  Once Troy had the ball, though, you knew he’d be taking the shot himself.  He saw even his own team members as obstacles to be gotten around on the way to His Big Moment.

When they both reached their senior year, it was time for the team to vote for Senior MVP.  Brian was sure Troy was a lock.  Troy was sure too.  And they were both wrong.  It was Brian.

The Most Valuable Player isn’t the one who puts the most points on the board.  It’s the one who did the most to advance the team’s goals as a whole.

The same is true in business.  Sometimes the last person to get on board in a culture transformation is the big shot, the star—the one who “knows” he or she is indispensible and is far too busy grooming in the mirror for the next close-up to give a thought to what’s good for the team.

Maybe he has twice the sales numbers of the second place salesperson.  Maybe she’s a genius at schmoozing clients.  But if they can’t get on board a positive culture transformation, I have news for you—he or she ain’t your Most Valuable Player.

Culture is everything.  Sales numbers don’t drive culture—culture drives sales.  Allow a prima donna to smirk on the sidelines while everyone else is hard at work building something new and the tail is wagging the dog. 

As your new culture takes root, your “star” will fast be eclipsed by the skyrocketing productivity of those who had been in his shadow—and you’ll have everything to gain and very little to lose by telling your star player, in no uncertain terms, to get on the team bus or hit the showers.

Confidence is great—but certainty is for suckers

Wednesday, March 17th, 2010

© Spauln | Dreamstime.com

© Spauln | Dreamstime.com

Bill Eastman was never one for self-doubt. Truth be told, he considered it a weakness. Doubt yourself and others will quickly follow. Same with his politics, his religion, his sports teams and his business decisions. Once he made a decision, once he took an action, he was done with uncertainty. He didn’t “think.” He didn’t “believe.” He KNEW.

That’s why when his phone rang in L.A. at 5:30 a.m., he picked up the phone with the certain knowledge that someone else had screwed up.

“This better be good.”

It was an administrative assistant in the New York office. “Sorry about the early call. I’m about to send out the bid you prepared, and I just wanted to be sure you meant to…”

“Meant to what? I wouldn’t have sealed the envelope if I wasn’t sure. Send it in!” He slammed the phone down.

Two minutes later, the phone rang again. He cursed and picked it up.

Did I stutter?”

“I’m sorry, Mr. Eastman, it’s just…it’s the estimate on the bid. It doesn’t seem right.”

“Doesn’t seem…who in blazes do you think you are? Do you have an MBA?”

“No sir, I…”

“I didn’t think so! I did the figures myself! Send it in, and don’t you dare call back or your next call will be looking for a job!”

It took all her courage, but she redialed. She waited patiently as he thundered into the phone on the other end, then said: “Nine hundred twenty dollars.”

“What??”

“The comma is a decimal. We are committing the team to a three-month job for nine hundred twenty dollars. That seemed…well, it seemed low to me.” She paused. “Granted, I don’t have an MBA.”

It was a lesson Bill Eastman wouldn’t soon forget. As he hit SEND on the corrected $920,000 bid, he clicked over and ordered two dozen roses for the woman who had saved his company nearly a million dollars—and surely saved his job.

EVERYONE makes mistakes. It’s not just a cliché. It’s an iron-clad fact. When our inflated egos get us thinking we’ve become impervious to error, it’s our toe catching the rug at the tippy top of a very long staircase. And it’s a long, hard tumble from there.

So the next time you find yourself feeling a little too certain that you’ve beaten the human condition, take just a moment to find your cautious humility. It could save you a very nasty fall.

Row, Row, Row Your Boat

Monday, March 8th, 2010

* Transcription

Thank God it’s Monday!™ I recently heard a great analogy at a conference about how to bring great wisdom into our lives. I just have to share it with you. Remember the song: Row, row, row your boat, gently down the stream, merrily, merrily, merrily, merrily, life is but a dream? I’m really glad I didn’t have to sing for you. Now, I KNOW this doesn’t sound like rocket science but actually, it’s better than rocket science. Let’s dissect it.

Row YOUR boat… not somebody else’s. In other words, keep your nose clean out of other people’s business. If you stay solidly focused on YOUR boat, you can achieve greatness with sanity.

Gently down the stream…

It doesn’t say create a battle… It doesn’t say go up the stream… so stop making things so hard. Choose ease and grace.

Merrily… yes, that is a choice. You can encounter mosquitoes to swat, rapids, and all of life’s speed bumps, but YOU get to choose to meet each one MERRILY—but that is a choice and that choice is YOURS. You get to make it and it is a dream, it is your dream. You get to create as much joy, abundance, and love as you want in your dream or as much heart ache, pain, and struggle. Just by changing your attitude, the ride down the stream turns to a beautiful experience.

Enjoy YOUR trip.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.

Getting Back that First-Day Feeling

Friday, January 15th, 2010
© Sodimages | Dreamstime.com

© Sodimages | Dreamstime.com

Remember your very first day on the job?  Your shoes had a shine like the tiles on the Space Shuttle and the crease in your slacks could have diced celery.  The air was somehow fresher, the birds chirpier.  You had been hired.  You’d been given a chance to excel, a chance to make a difference.

Now contrast that with this morning.

Most people who signed up for the Big Game end up making one compromise after another until they’ve resigned themselves to mediocrity.  It’s darned hard to keep that first-day buzz going. 

BUT…there’s no reason you can’t choose to recover a good measure of that first-day feeling, that striving for excellence, and put it to good use in the service of everyone whose lives you touch on a daily basis.

It’s all about making the choice to do it.

Have you ever met a two-year-old who wasn’t enthusiastic?  We come prepackaged with it.  And then…

What happens to us?

What happens is that we make a choice.  Some of us choose to make the effort to stay in touch with our inner enthusiasm.  Others find reasons to lose touch with it—boredom, responsibilities, challenges, fatigue.

But here’s the problem:  Enthusiasm is the lifeblood of all success.  Without it, nothing great happens.  If you choose to lose touch with your inner enthusiasm, you are choosing mediocrity.  It’s really that simple.

Sure, there are plenty of reasons to curb your enthusiasm.  But there are just as many reasons to find it again—to celebrate your incredible good fortune, and in the process, to make that fortune even better.

Start with the fact that you’re not dead yet, that you were born at all, that you have a job, and that compared to a lot of folks, you have a pretty darn good job.

Now take a close look at the circumstances of this good job you have.  Write down your five biggest complaints and spin them into positives.  For example, “My boss micromanages me” can be reframed as “My boss cares enough about me to step into my work when I need help.”
If you’ve truly committed to finding your first-day buzz again, you should be an awful lot closer to it now than you were ten minutes ago. 

All this rethinking and reframing has removed a HUGE energy drain from your life—one you were probably unaware of.  It takes massive amounts of energy to continually reinforce your own sense of victimhood.  Excellence is MUCH less expensive.  Now that you feel lucky instead, what on Earth are you going to do with all that energy?

How about playing the Big Game you signed up for?

What you’ve just filled yourself up with is a lion’s share of this precious thing called the human spirit, and the human spirit will not invest in mediocrity.  So play the meaningful, bighearted game you always dreamed of playing, and leave the mediocrity to others.

Set Ground Rules for your Meetings

Monday, January 11th, 2010

* Transcription

Thank God it’s Monday!™ Meetings can be exhilarating or exhausting, and it really depends on how the kids play around the table. Since you know that, why not set some ground rules about how you want them to play? Think of all the things that make you crazy in meetings and start (even if you’re not the leader) by saying, “Can we spend a minute deciding the ground rules for this and all our meetings?” Then be prepared to list all the things that make you crazy and list them as ground rules. Examples could be:

Start on time!

Make sure the agenda is actionable with agreed upon time frames for each piece.

Don’t go off on tangents, don’t interrupt, state things in the positive, and use advancing language
instead of complaining.

Don’t repeat yourself or the same thought, hear opposing view points openly, make sure your comments are focused and speak of solutions, not of problems.

Then make sure there’s a code that reels people back in when they get off track. Perhaps you’ll have a visible hand sign—a nice one of course—that indicates a violation of a ground rule. This sign then means that there’s no debating, but to just bring your behaviors back on track.

So set some ground rules for your meetings and start having some great meetings that are exhilarating, fun, and productive.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.

Board Reports

Monday, December 28th, 2009

* Transcription

Thank God it’s Monday!™ Perhaps you’re not the CEO that reports to the board with the monthly board report. But just think if you acted like you were? Really.

What makes a CEO a CEO is they are responsible for results and making sure that their board is never surprised. But why would you want to act just like a CEO? In fact it’s the fastest way to get advanced and celebrate. So, even though your boss didn’t ask for something, blow her away.

Here’s what you do. It will only take a few minutes to do a fairly decent job. At the beginning of each month, create a board report that has two parts. First, list what you accomplished last month and where you hit the mark, and where you missed the mark. Wherever you missed the mark give your massive corrective action plan to bring things back on task. Then, list what you will be accountable for next month—your priorities for results and projects. That way, if your boss disagrees, you will hear about it before it’s too late. Then, for each of these two sections list two areas—measurable results and status of projects.

The best part of the board report is it will be great for you to stay focused on the things that matter, instead of chasing around with busy work. Once you start doing one, you’ll never go back to day-to-day survival strategies. And you better be careful, it might not be that long before you are reporting to the board because very few people in the workplace think and execute to this level. You will stand out and be a superstar!

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.