Posts Tagged ‘Office Morale’

Sticks and Stones Can Break My Bones…

Monday, July 12th, 2010

* Transcription

Thank God it’s Monday!™ The other night as I was working late, in comes Matt, the man who cleans our offices. He mentioned that he heard me discuss gossip on a Minneapolis television special. He went on to say that for years he’s been cleaning offices, and that he never ceases to be shocked about how much gossip he hears people spew while he’s cleaning around them. “Don’t they get that as soon as they walk away from that gossip, that they’ll be the next victim?” he asked.

Good point, Matt. People who gossip aren’t discriminating and neither are those who listen to it.

Try a little experiment. Do the opposite. Decide to say something positive about everyone you work around. At the end of the day, see how you feel about yourself. IF someone says something nasty about another, tell them a nice thing about that person and ask them to please go make a direct request of that person they’re complaining about.

Now, THAT makes it all interesting. You get to feel good about YOU, AND you get to teach others around you how to be of excellent character.

Have a hoot spreading the joy…

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

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Have You Been Beating up the Boss?

Monday, May 31st, 2010

* Transcription

Thank God it’s Monday!™ I just read the statistic from Marshall Goldsmith, PhD in Organizational Behavior, that the average employee spends 15 hours each week complaining about his or her boss. Unbelievable! He thought it was unbelievable too, so he did his own research, looked it up, and found it to be TRUE!

So here’s a thought. Perhaps those same people could re-channel those 15 hours to something
productive!

Let’s hope THOSE people don’t include YOU. Think about it. Your boss KNOWS if you’re boss bashing. At some level, she really does know. Don’t kid yourself. AND, people who listen to you know you can’t be trusted because you’ll bash them. That’s not cool.

But worst of all, you’re cheating you! You will NEVER have a perfect boss. In fact, you certainly won’t make it to boss status because your unkind approach to conflict resolution isn’t going to work.

So why not start today by asking your boss for what you need and leaving others out of it? You’ll flatter him by showing you care. AND, you’ll be amazed how much better your job and life will go.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



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Can’t Fight City Hall

Monday, May 24th, 2010

* Transcription

Thank God it’s Monday!™ You can’t fight city hall. Maybe you SHOULD fight city hall. But, there are some fights not worth fighting.

Earl Nightingale said that 85 percent of people who are dismissed from their jobs are fired because they can’t get along with other people.

Getting along means accepting people for who they are. Yes, Joe is arrogant. Yes, Julie is self-consumed. And sure enough, Tom is a perfectionist. All that can be true.

Know that you can ASK other people for other behaviors, but you may have to accept that some people, not you of course, aren’t perfect.

Fixing the blame is a futile process. Fixing the relationship is ALL important.

All people have strengths and weaknesses and if the weaknesses don’t violate the core values of your organization, create chaos or bad client experiences, or disrupt due to lack of appropriate professionalism, you may just need to breathe deeply and navigate around those flaws.

Fight fights worth fighting and find the joy in celebrating the good things your teammates bring to the team.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



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Advancing Language

Monday, May 17th, 2010

* Transcription

Thank God it’s Monday!™ Stop. Stop everything. And think about the last 24 hours. Think of every situation you encountered at work, and at home, and ask yourself if you, at each of those encounters, complained when there was a problem or if you advanced the situation by experiencing it as an opportunity and using advancing language.

Yes, it is natural to complain. It certainly is easier. It takes the burden off you and makes you the undeniable victim.

But, victims are rarely victorious.

If you want to achieve, you must reverse that “easy” pattern of being a complainer and instead ask yourself if all of your language is advancing the situation.

Instead of saying, “those people in accounting sure do muck things up” what if you instead called accounting when there was an error and explained how it needs to be fixed and how important it is that they don’t make that error again.

Next time there is a “problem,” call it an opportunity. Then, march into your boss’s office and say, “Mark, I see an opportunity to fix something. I noticed X is wrong with Z, and I think either A, B or C would fix it. After considering, I’d recommend C for these reasons. Can I begin to assist
in implementing C?”

By using advancing language, you will be stand out as a superstar in no time flat. When would NOW be a good time to start using advancing language?

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



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choose ‘save link as…’ to save the file to your computer.

The Terrible Trio—Vampires, Victims, and Whiners (oh my!)

Friday, February 26th, 2010
© Lisavan | Dreamstime.com

© Lisavan | Dreamstime.com

Part 2:  The Victim

The second in our three-part series on energy drains in the workplace is the perpetual victim—the person who is always yammering on about the crud hand the world has dealt them.

Their past jobs lost, their failed marriages, their C in Chemistry and their FICO score that looks like a batting average are all on the topic list, and most importantly, all the fault of someone else.

Onlookers have no difficulty in figuring out who really ruined the victim’s life. She did. She did it by not moving on and by choosing to stay miserable.

Victims remain victims because they receive feedback that supports their victimhood.  This support comes from others who are often well-meaning and unconscious of the negative impact.

When perpetual victims complain about how awful their lives are, their supporters support them by buying into it. “Yep,” they’ll say, “Ain’t it just awful.” That’s all the positive reinforcement the victim needs, as off they go seeking the next hit of YPT (You Poor Thing—their drug of choice).

A person who supports a victim in that way is not really a friend but an enabler. Sane and loving people will distance themselves from victims precisely to help them stop being victims.

So what do you do when a victim comes to you and complains yet again about something someone else or some other department did? It’s easy. Place accountability for change back on that person. “Sounds like an opportunity, really. What are YOU going to do to make sure that doesn’t happen again or to make peace with it so you can move on?”

Victims hate that—but it’s the intervention they need. They either have to stop being a victim and draining your energy, or find someone else who is a willing enabler to victimhood. Either way, you win!

Another strategy is to appeal to their inner ego, no matter how deeply buried, to contradict the self-image as a victim. “You’re pretty powerful,” you say, “so I know you don’t view yourself as a victim. I can’t wait to hear what you’re doing to make the situation better!”

The person must either admit to helplessness and weakness or seize on your appraisal of strength.  Ninety-nine out of a hundred will go for the strength.

If you’ve done everything you can to reprogram, empower, and redirect a perpetual victim, the next step is simple avoidance. Steer clear of the person so that you can preserve your own energy.  If they seek you out and begin their monologue, simply raise one hand, silently, and continue on your way.

You Blew It!

Monday, January 4th, 2010

* Transcription

Thank God it’s Monday!™ So you blew it. Well, welcome to the human race. If you’re breathing you’re going to make mistakes. It’s not that you make mistakes that’s the problem, it’s how you handle the mistakes that will define your success and your future.

Most people, when they blow it, pretend like it doesn’t matter. It matters! Your integrity is on the line.

So what do you do instead? You get all about it. You pretend as if it’s a national emergency. You let every person impacted know that you blew it within an hour, and let them know that you’ll have it fixed by a certain time, and get their input on how to best fix it.

Most importantly, show that you care. If you show a conviction that the poor behavior was not acceptable and that you feel strongly about that, people will allow you a ton of slack because you show you care. If you act like it’s no big deal, it suddenly becomes a really big deal because
people around you now think you don’t care and they just can’t trust you. Remember, the mistake is not the problem; it’s the reaction to it that will win you friends or enemies.

Make sure you’re attracting the friends whenever you blow it!

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.

TGIM e-Zine: May 25, 2009

Monday, May 25th, 2009

Welcome to the TGIM e-Zine!
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love.

Issue 27 Topics Include: READ NOW

  • Détente in the Workplace
  • Three Tips for Reducing Tension with a Workplace Nemesis
  • Thank God It’s Monday! hit Amazon #1 Bestseller and #3 on The Wall Street Journal Bestseller’s List!

Not signed up for the TGIM e-Zine?
Sign up today and receive the TGIM e-Zine and Weekly Audios every Monday morning!

Being happy – for goodness’ sake

Thursday, May 7th, 2009

Credit:  © Frenta | Dreamstime.com

Credit: © Frenta | Dreamstime.com

The good life, as I conceive it, is a happy life. I do not mean that if you are good you will be happy; I mean that if you are happy you will be good. —Bertrand Russell

If it seems weird for a column about making work more fun and engaging to open with a quote from the philosopher Bertrand Russell—then honey, you don’t know Bert.

Some philosophers spend their time working out obscure problems that don’t seem to have much to do with you and me. But Bertrand Russell spent a lot of his time thinking about everyday things—like happiness, and what it means to be good. (more…)

Creating a Celebration Culture

Wednesday, March 18th, 2009
Credit:  © Monkeybusinessimages| Dreamstime.com

Credit: © Monkeybusinessimages| Dreamstime.com

When’s the last time you heard someone say, “The problem with working here is I’m just appreciated way too much?”  Healthy cultures have appreciation and celebration as their cultural backbone. They create an environment in which everyone oohs and aahs over each other’s successes and contributions.

Notice I said EVERYONE, not just managers.  You might convince yourself that the manager who high-fives the top salespeople is just doing his or her job.  But once you get celebration and congratulation flowing from peer to peer, you know you’ve created a celebration culture.

So how do you get there? By creating rituals of celebration. (more…)

From “The Company” to “Our Company”

Wednesday, March 11th, 2009
Credit:  © Philipdyer | Dreamstime.com

Credit: © Philipdyer | Dreamstime.com

Imagine yourself transported to an unknown city by helicopter.  A stadium comes into view below you.  The chopper descends and lowers you gently into a seat.  You are handed a hot dog and a pennant and given one instruction:  Cheer for the home team.

You glance at the pennant to see what team you’re rooting for, then start cheering halfheartedly: Uh…woohoo.  Go, uh…team!  Beat the visitors.

No matter how many foot-longs they feed you, this is gonna get old fast.  You can’t plop me down in a random stadium in a random town and expect wholehearted, red-in-the-face cheering as if it was MY team!  You’ll go through the motions until you’re full, then all bets are off.

Seems like a wacky scenario, doesn’t it?  But take a look around corporate America and you’ll see much the same approach to employee morale and productivity.  Employees are expected to be productive and loyal to the company that happens to own the chair they’re sitting in just because it keeps them in hot dogs.  And it doesn’t work. (more…)