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Posts Tagged ‘Organizational Culture Change’

Being happy – for goodness’ sake

Thursday, May 7th, 2009

Credit: © Frenta | Dreamstime.com

The good life, as I conceive it, is a happy life. I do not mean that if you are good you will be happy; I mean that if you are happy you will be good. —Bertrand Russell

If it seems weird for a column about making work more fun and engaging to open with a quote from the philosopher Bertrand Russell—then honey, you don’t know Bert.

Some philosophers spend their time working out obscure problems that don’t seem to have much to do with you and me. But Bertrand Russell spent a lot of his time thinking about everyday things—like happiness, and what it means to be good. (more…)

Tags: Company Culture Change, Culture In the Workplace, Employee Engagement, Employee Motivation Ideas, Engaged Employees, High-Performance Culture, Improving Morale, Inspired Workplace, Joy at Work, Love Your Work, Motivating Employees, Office Morale, Organizational Culture Change, Positive Attitude, Workplace Motivation, Workplace Performance
Posted in Culture Transformation, Employee Engagement, Improving Morale, Motivating Employees, Personal Transformation, Self-Growth, Workplace Performance | No Comments »

How Your TGIM Hoopla Team Will Save Your Company

Friday, May 1st, 2009

Admit it. The first time you heard the phrase “Hoopla Team^®“—maybe last week, or last month, or ten seconds ago, in that headline—you rolled your eyes. Oh you did so.

But the eyes stop rolling when people hear about the remarkable turnarounds happening across the country when leaders get serious about the transformation of their workplace culture—a transformation that has the Hoopla Team smack dab in the center of it. (more…)

Tags: Company Culture Change, Culture In the Workplace, Culture Transformation, Employee Motivation Ideas, Hoopla, Inspired Workplace, Joy at Work, Motivating Employees, Organizational Culture Change, Workplace Performance
Posted in Culture Transformation, Hoopla Team, Workplace Performance | No Comments »

Going (waaaay) Beyond Customer Satisfaction

Friday, March 20th, 2009

Customer Service is Key

Customer satisfaction. Now there’s a nice phrase. It’s so, you know…nice. Everybody likes to be satisfied.

Heck, everybody likes to be fed, too. But when’s the last time you picked a restaurant just because they would feed you? EVERY two-bit restaurant will feed you. Whoop de doo.

Thing is, just about every business will “satisfy” you, too. They’ll get your dry cleaning done, your package delivered, your hair cut. So if just about everybody can step over the low bar of customer “satisfaction,” why do we keep talking about customer satisfaction as if it’s a meaningful goal? (more…)

Tags: Culture In the Workplace, Customer Service Training, High-Performance Culture, Inspired Workplace, Joy at Work, Organizational Culture Change, Positive Attitude, Sales, Sales Culture, Workplace Performance
Posted in Culture Transformation, Personal Transformation, Sales Culture, Self-Growth, Training and Development, Workplace Performance | No Comments »

Creating a Celebration Culture

Wednesday, March 18th, 2009

Credit: © Monkeybusinessimages| Dreamstime.com

When’s the last time you heard someone say, “The problem with working here is I’m just appreciated way too much?” Healthy cultures have appreciation and celebration as their cultural backbone. They create an environment in which everyone oohs and aahs over each other’s successes and contributions.

Notice I said EVERYONE, not just managers. You might convince yourself that the manager who high-fives the top salespeople is just doing his or her job. But once you get celebration and congratulation flowing from peer to peer, you know you’ve created a celebration culture.

So how do you get there? By creating rituals of celebration. (more…)

Tags: Culture In the Workplace, Employee Engagement, Employee Motivation Ideas, Engaged Employees, Happy at Work, High-Performance Culture, Hoopla, Improving Morale, Inspired Workplace, Joy at Work, Love Your Work, Managing Employees, Motivating Employees, Office Morale, Organizational Culture Change, Sales Culture, Workplace Motivation, Workplace Performance
Posted in Employee Engagement, Hoopla Team, Improving Morale, Managing Employees, Motivating Employees, Sales Culture | No Comments »

Taking out the Head Trash

Monday, March 16th, 2009

It happens all the time. You are having your best quarter ever. Then comes the drama. Maybe you get sick. Maybe a big account blows up. Suddenly, the record-setting month is looking average at best. The people around you are surprised, saying, “Gosh, it just seems like Jack(ie) should be a superstar. I wonder what’s wrong?” You wish you could tell them.

If this has ever happened to you—well, welcome to the human race. But even if it’s common, it ain’t good. This plight is as disastrous to the success of a salesperson as the lack of skills. For experienced salespeople, it is usually the biggest part of the problem.

So how do you overcome the demon who has your number? By taking out your “head trash” on a regular basis. (more…)

Tags: Organizational Culture Change, Positive Attitude
Posted in Personal Transformation, Self-Growth | No Comments »

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