Posts Tagged ‘Personal Transformation’

Unreasonable

Monday, January 27th, 2014

Most of us live “reasonable” lives, looking at what we CAN do and using that as a guide to what we WILL do. Shoot for mediocrity and you’re guaranteed a bull’s-eye, every time. But aiming low and being “reasonable” doesn’t bring out the best of who you are. If you want to enliven your teammates, your kids, your friends, here’s a surefire way to do it: Make unreasonable requests of them.

When a person meets an unreasonable request, sometimes they shut down and refuse. But sometimes they react with fire in their belly. They pick up the Kryptonite, the one thing they’ve been told to fear, and eat it for breakfast—and their life is altered forever. Sometimes they take the power and know that life can be all about facing a series of impossibilities that they will work to make possible. They develop a “bring it” attitude to almost everything. And once they leap over tall buildings with a single bound, they know they can do it again. And again.

There is nothing like the confidence of a person who achieves more than they thought possible. And once one person in a department or company does it, it spreads like wildfire. Soon EVERYONE is doing the impossible.

The best part of an unreasonable request is that people can’t give you reasons why they can’t do it. They already know that your request is unreasonable because you told them so!

Decide to make the unreasonable possible, and amazing things WILL happen!

Show Appreciation This Thanksgiving Week

Monday, November 25th, 2013

It’s Thanksgiving week—a week where we show appreciation. And it’s a good time to remember that the people we work with are not perfect.

Our bosses? Not perfect. Our companies? Not perfect.

But, what an opportunity to appreciate the perfection within them, the wonderful things they do, and the caring they give.

Let me ask you this—if you were to sit down and ask yourself every morning, “What are three things I’m really appreciative of?” I suspect that you’ll find—if you force yourself to say something new every day—that the list would be UNLIMITED.

So today, go around to the people you appreciate, thank them for what they do. Thank your boss for the fact that you have a job. Thank your company for making sure you get a pay check every week. And be in that gracious spirit because the spirit of Thanksgiving is alive and well.

Keeping Up Appearances

Monday, October 14th, 2013

When Jan Carlson took over the reins of Scandinavian Airlines, he identified “Moments of Truth” –the moments when customers form an impression of the business. If a customer saw a coffee stain on a tray when it was pulled down from the seat back, Carlson knew that the person’s first thought would be, “Oh my goodness, I wonder if they remembered to service the engines.”

That same attention to detail has taken many companies from also-ran to extraordinary. And ignoring those details can take you right back into the pits just as fast.

One of the most profound impacts an employee can have on customer perceptions is their own personal appearance.

It’s true that looking your best takes effort. But more importantly, it shows effort. If you greet a customer with your hair uncombed or your clothes wrinkled, it speaks loudly of a lack of effort. The customer can’t help making the subconscious connection between that moment and the rest of the company. If no effort goes into the appearance of the front line, I wonder if any effort goes into the products and services?

So each morning on your way out the door, take a quick glimpse in the mirror. If the face staring back at you is not the image you want to be promoting, turn around and make it right!

Your Body Tells All

Friday, January 20th, 2012

* Transcription

Thank God it’s Monday!™ You lean too far forward, and they step back. You lower your voice, and they lean forward. You look them directly in the eyes, and suddenly you are both completely engaged.

Our bodies speak more than our tongues. In fact, research suggests that 60-70 percent of all meaning is derived from nonverbal cues. So what are you really telling those around the office? While in a literal sense you may indeed say nothing, you may very well be saying more than you’d imagine.

Be aware of what your body tells those around you. Stand with your arms open as your boss offers a critique.
Look people in the eyes as you discuss strategy in the Monday morning meeting. Listen with your eyebrows up and nodding your head, and people will love sharing more. Confidently accept the difficult task that has been delegated to you.

People will ‘hear’ the difference.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



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Exceeding the Minimum

Monday, November 21st, 2011

* Transcription

Thank God it’s Monday!® Do you pay the minimum amount on your credit cards each month? If you do, you might want to take a close look at your next statement. Give the minimum and it can take seven to ten years, or twelve years, to pay off the balance. But pay more than the minimum and you’ll polish it off in a fraction of that time—and pay a whole lot less interest.

Now apply the same logic to your job. If you’re just doing the minimum, you might be digging yourself a hole. If you think it’s okay to have your coat on at 4:59, for example, you might end up being the first one out the door in a whole new way. Instead, make a point of exceeding the requirements of your job. Blowing past expectations is the best way to make yourself irreplaceable.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday!® How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday!® e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.