Posts Tagged ‘Workplace Performance’

Agreements of Meetings

Monday, February 3rd, 2014


There’s nothing worse than a poorly run meeting—one that takes an hour to accomplish five minutes of work, or wanders in overlapping circles until everything is tabled for the next meeting.

Meetings are essential, but they don’t have to be pointless or painful. The key is to establish effective agreements for every meeting. For example:

Every meeting will have a written agenda distributed in advance.

Agenda items will be actionable—another one that too many meetings fail to follow. That means your agenda won’t include an item that says, “Holiday party.” Otherwise you’re in for a wandering half-hour brainstorm about the holiday party. Instead, you might say, “Choose location and set budget for holiday party – 10 minutes.” Boom! That’s actionable. Things will actually get done, and people will feel good about it.

Every meeting will have a designated timekeeper who will work to keep everyone on track and the agenda on schedule.

Those three agreements alone can transform meetings overnight from exercises in pointless collective misery to a driving force for your organization’s success.

Blow expectations sky high with the product of the product

Monday, January 6th, 2014

Imagine that your boss has asked you for something. That “something” is the product. If you give her the product, she will be satisfied.

But “boss satisfaction” is a goal as unworthy as “customer satisfaction.” You don’t want customers who are merely satisfied—you want customers who succeed wildly because of your efforts, so they rave to all of their friends and family about you and your company.

Same thing with the boss. Satisfying him or her is a mediocre response to the challenge of your job. The boss is not likely to go home and say, “Wow, guess what happened today, honey: Steve did what he was supposed to do! Again!”

Instead, when you get a task, see that as the product, and immediately start thinking about how to deliver the result at a higher level. That’s the “product of the product.”

Say that your manager asks you for a file folder. That’s fine, but she doesn’t really need a file folder. She needs what the file folder will produce for her. Suppose she needs it to prepare for a meeting with a client. Wouldn’t it be helpful if, instead of just throwing the file in front of her, you attached a note that said, “FYI, I looked in LinkedIn to find out more about this client and thought you might want to know that this year is the 25th anniversary of their business. And by the way, remember that the last time you talked to him, his daughter was headed off to college.”

THAT’s the product of the product. Don’t just give what is requested. Anticipate what is really needed and deliver on that. That’s what an “A” player does, while a “C” player just delivers the file folder.

See the difference?

So from now on, deliver not just the product, but the product OF the product, and you will be a superstar.

Your Body Tells All

Friday, January 20th, 2012

* Transcription

Thank God it’s Monday!™ You lean too far forward, and they step back. You lower your voice, and they lean forward. You look them directly in the eyes, and suddenly you are both completely engaged.

Our bodies speak more than our tongues. In fact, research suggests that 60-70 percent of all meaning is derived from nonverbal cues. So what are you really telling those around the office? While in a literal sense you may indeed say nothing, you may very well be saying more than you’d imagine.

Be aware of what your body tells those around you. Stand with your arms open as your boss offers a critique.
Look people in the eyes as you discuss strategy in the Monday morning meeting. Listen with your eyebrows up and nodding your head, and people will love sharing more. Confidently accept the difficult task that has been delegated to you.

People will ‘hear’ the difference.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



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Unbore Yourself and Get Out of Your Rut

Wednesday, January 11th, 2012


No matter how you feel today, there was almost certainly a time when you were engaged and excited about your job. It may have lasted for years, or not even made it through the first week. But if you find yourself bored and disengaged on the job now, there might be a reason that has nothing to do with the job itself.

According to Susan Cramm, founder and president of the IT leadership development firm Valuedance, the most likely culprit is right there in the mirror.

Blogging for the Harvard Business Review, Cramm offers three possible causes of your boredom:
(more…)

Who Are You When Nobody is Looking?

Tuesday, January 3rd, 2012

* Transcription

Thank God it’s Monday!™ Who are you when no one else is looking? Imagine that your boss steps out for the week and your manager’s away for a few days. You’ve been working soooo hard, and now, finally, you’re free from the pressure of your employers.

You still come into work. You still sit at the same desk. You still drink the same coffee and eat at the same time. But how have you changed?

Do you continually muster the same energy, seize the same opportunities, work just as diligently? Or are you finding ways to mess around—I mean really, who’s looking?

Only you can truthfully answer these questions.

At day’s end, you can spin what you’ve accomplished however you’d like—you can convince yourself that you worked soooo hard. You can convince others that you’ve contributed soooo much. And maybe you have.

Only you know.

Who you are when no one else is looking is a great indicator of who you are for real. Your integrity is made visible.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.