Thank God It's Monday®! Blog

Optimal functioning?

I grew up as a farm girl. I was all in for being a farm girl and did essentially everything my father did. I milked cows, made fences, plowed fields, bailed hay—anything he could do, I did too.

One of the things I learned is that when you “balance the ration” for a cow—code for deciding how much of which grains, legumes, and nutrients she received—it made a predictable and profound impact on optimizing her milk production. A little bit of supplemented selenium added to the ration would dramatically improve milk production by maybe 10 or 20 percent almost immediately.

A tweak of a pinch of selenium can make that big of a difference? It can indeed.

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Not the smartest person in the room

What if you really listened to understand? Now I mean, really listened to understand what that person is thinking and feeling and why.

Our society has moved to a dangerous part of history where we have powerful narratives and beliefs about how things need to be, and we get dogmatic and sink into what we believe as opposed to being very curious about why someone thinks differently.

We often believe that “our truth” is “the” truth.

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Close enough is rarely good enough

When I graduated from college to start my first job, one of the things that I had to learn was how to be accurate. In college, they let you get by with things. You don’t have to check your work. If you are close enough, that’s good enough.

I discovered very quickly in that first job that people count on everything we do being 100% accurate. That was a brutal new reality for which I wasn’t the least bit prepared.

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Everything is figureoutable

To quote Bruce Wayne from Batman: “Everything is impossible until someone does it.” That’s not just advice for superheroes—that’s how it is in the workplace.

There are many impossible things that need to be done, yet they’re impossible until someone does them. So, why couldn’t it be you who does it, who breaks through to the possible?

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A Passion for Customer Success

Are you passionate about your customer success? I hope so, because successful customers will never leave you. Satisfied customers, on the other hand, will dump you like a rock when somebody comes along with better pricing. Our job is not to do transactions. Our job is to transform. To transform the outcomes of our clients. That’s why we exist in this thing called a job.

So today be thinking, “How can I help every customer succeed, how can I bring wisdom, how can I let them know that I am a stand for their future and that I will bring value in every conversation that I have?” When you approach it that way, they can’t help but know that you are behind them, and they’re never going to go anyplace else.