What one person says is often not what another person hears. Why is that? It’s because communication is challenging, and the communication from one person’s lips to somebody else’s brain rarely stays intact. One person can say one thing, and the other person listening can genuinely hear something else.

If you have six people all listening to the same person speaking, you’ll often have two or three different versions of what was heard. It’s important to become the person who says “what I heard was” instead of “what you said was.”

What one person says is often not what another person hears. Why is that? It’s because communication is challenging, and the communication from one person’s lips to somebody else’s brain rarely stays intact. One person can say one thing, and the other person listening can genuinely hear something else.

If you have six people all listening to the same person speaking, you’ll often have two or three different versions of what was heard. It’s important to become the person who says “what I heard was” instead of “what you said was.”