Welcome to the TGIM e-Zine!
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love.
Issue 33 Topics Include: READ NOW
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Welcome to the TGIM e-Zine!
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love.
Issue 32 Topics Include: READ NOW
Not signed up for the TGIM e-Zine?
Sign up today and receive the TGIM e-Zine and Weekly Audios every Monday morning!
Credit: © Manfredinim | Dreamstime.com
Neither snow, nor rain, nor heat, nor gloom of night stays these courageous couriers from the swift completion of their appointed rounds.
Most people think that’s the motto of the U.S. Postal Service. I always thought so myself, but it’s not. The Greek historian Herodotus said it 2500 years ago, when Greece was at war with Persia. He said it in admiration of the enemy’s mounted messengers, who wouldn’t let nothin’ or nobody keep them from getting the job done.
Anybody can get strokes from their own team. But you KNOW you’ve got it going on when even the competition is drooling over your results.
It’s all about being unstoppable—about insisting on success, no matter how deep the snow or how hard the rain. Laugh at obstacles, refuse to compromise your goals, and you can watch the world land gently in the palm of your hand. (more…)
Most of us live “reasonable” lives, looking at what we CAN do and using that as a guide to what we WILL do. Shoot for mediocrity and you’re guaranteed a bull’s-eye, every time. But a life worth living is about setting unreasonable goals, doing unreasonable things to make them happen, making unreasonable requests of people every day to stretch them to their undiscovered greatness.
Hey wait a minute, you say. Times are tough. The economy’s in the tank. Everyone is running for cover. My 401(k) is in flames! I can’t even count on that pension!
Whoa there. Deep breath, partner.
If mediocrity is a shallow moat in good times, it’s even less protection when times are tough. Aiming low and being “reasonable” doesn’t bring out the best of who you are. If you want to enliven your teammates, your kids, your friends, here’s a surefire way to do it: Make unreasonable requests of them. (more…)
Customer Service is Key
Customer satisfaction. Now there’s a nice phrase. It’s so, you know…nice. Everybody likes to be satisfied.
Heck, everybody likes to be fed, too. But when’s the last time you picked a restaurant just because they would feed you? EVERY two-bit restaurant will feed you. Whoop de doo.
Thing is, just about every business will “satisfy” you, too. They’ll get your dry cleaning done, your package delivered, your hair cut. So if just about everybody can step over the low bar of customer “satisfaction,” why do we keep talking about customer satisfaction as if it’s a meaningful goal? (more…)