Posts Tagged ‘Thank God It’s Monday’

Authentic communication

Monday, June 2nd, 2014

If you’re like me, you’ve known some people who you’d trust with your very life. And if you’re like me, you know others who you wouldn’t trust to put the non-dairy creamer in your coffee. There are probably a million reasons a person goes one direction or another. But the reasons matter less than the outcomes.

All you can do is watch for clues about who’s who, and do everything in your power to be the trusted one for other people by using nothing but authentic communication.

In his bestselling book The Speed of Trust, Stephen Covey calls trust “the new currency in the new global economy.” Nothing builds trust more than authentic communication, and nothing breaks trust quicker than inauthentic communication—especially with your boss.

Sweet-talking to someone’s face and badmouthing behind their backs—that’s inauthentic. Lying, spinning, posturing, manipulating. Hidden agendas. Saying one thing and meaning another. These are behaviors that erode trust.

Every time you talk around your boss or don’t do what you said you’d do, that trust is eroded further until there’s nothing left to build a relationship on.

Instead, own your intention to communicate authentically. Be transparent. Say what you mean. Follow through on your commitments. And when you do, you’ll find that others are more likely to communicate authentically with you. Everybody wins.

The personal development plan

Monday, May 26th, 2014

It’s never been easier to keep learning. Not that many years ago, there was exactly one public website on Earth. If you wanted information, you had to trek down to your local library for a book. Now there are over 600 million websites putting the sum of human knowledge at your fingertips. It has literally never been easier to learn and grow.

But too many people don’t take that advice. Once they finish school, they get a few years into their careers… they figure they’ve arrived, and there’s no more learning to do. They couldn’t be more wrong.

One of the best ways to keep that growth happening is with a personal development plan.

Start with the end in mind: Where do you want to be 5 years from today? Then list the skills, habits, and learning you need to aggressively pursue to get you there. Then, plan out the steps…and get aggressive on your learning plan. Finally, make a detailed list of necessary steps toward each goal.

That’s it. Nothing fancy, nothing complicated, nothing long—just a concise plan to keep you sharp and moving forward.

Teach others how to treat you

Monday, May 19th, 2014

Are you treated well by those around you? Whatever your answer, I want you to consider the idea that you have taught people how to treat you.

We do teach people how to treat us. We let them treat us poorly if we don’t call them on it when they do. And when we allow crazy behaviors that make our workplaces unsafe or not fun, we get a predictable impact.

It goes both ways. If someone treats you well, lifts you up, makes your day—reinforce that behavior! Let them know what it means to you, and by all means, return the favor.

As a team, you need to decide what your non-negotiables are for behavior and hold each other to them. In no time at all, you’ll teach each other how to treat each other, and everybody wins.

The apologizing liar

Monday, May 12th, 2014

David Horsager, author of The Trust Edge, makes a powerful case against the apology. Well, that’s not exactly right. He makes a case against apologies that are really just lies, which is most of them.

When someone drops the ball and says, “Sorry about that!”, it’s usually just something to say. Most of the time it doesn’t literally mean, “I regret that I did that, and I’ll make sure it doesn’t happen again.” It’s just the thing people say to get past an awkward moment. For many people, it’s a kind of “Get Out of Jail Free” card. You don’t have to actually BE sorry—just say it.

If we accept that response in ourselves or in others, we normalize the lying apology. We get stuck in weak results, lose trust, and reduce our chance of a real breakthrough. Just as bad, we lose a chance to correct behavior that is inappropriate or unproductive.

So the next time someone apologizes to you, go one step further to ask if their apology includes a massive commitment to fix the problem and avoid a recurrence. And if you’re the one apologizing, snap out of the automatic response. Make sure your apology has substance and meaning, and a massive corrective action plan to back it up.

Be direct

Monday, May 5th, 2014

Every employee who disagrees with a policy or a decision has a choice: ignore it, whine about it, or be direct.

Ignoring something you don’t agree with is fine, so long as you feel the difference of opinion is not a serious error. If you feel that a policy or decision is harmful in a way that really matters, you have an obligation as a member of the team to voice your concern.

But here’s the thing: Don’t whisper your concern in a “meeting outside of the meeting.” That’s destructive to the team. Don’t cross your arms, roll your eyes, and whine to your colleagues who have no way to influence the outcome.

If it doesn’t matter, forget it! But if it does, you have an obligation to put on your grownup pants and head straight for the decision makers who can do something about it.

If those decision makers are worth their salt, and you present the idea calmly and clearly, your stock will only go up in their eyes.