Archive for the ‘Personal Transformation’ Category

Owning Your Outcomes

Sunday, September 10th, 2017



Owning Outcomes

An activity is not a result. So if I ask someone, “Can you make sure that the hotel gets booked?” And they say back — “Well, I called the hotel.” That’s an activity. What was the result? Book a hotel room.

There’s a huge distinction, can you tell the difference? You see, without the result, someone is sleeping on the street, and that’s a big deal. But you know what? That happens every day, all day. When people say: “I sent an email, or I made a call.”

So, stop reporting out on the activities, and instead focus on getting the result and report the end status of the result.

I promise you will get better at getting results and you will earn the respect of people that you report to because they are thrilled with individuals who sound more accountable.

Stop the Blame Game

Monday, September 4th, 2017


Not My Fault!

You’ve heard it before. Everybody — when something goes wrong — tries to find a way to blame something or someone else, as opposed to saying, “that didn’t work so well, here is how I blew it, and here is what I am going to do differently next time.”

The last thing you want to do in front of a customer is to blame a different department, or a different person because it only makes you look worse.

When something breaks down, take accountability, and get about making the changes to make it better because that’s all anyone wants to hear about anyway.

Are you a giver or a taker?

Monday, May 22nd, 2017


Your boss asks you for a report. What if you gave the report and you put some great graphics in it and had it all finished early? That would be cool, wouldn’t it?

What if someone asks you to proof something and instead of just proofing it, you brought great value of adding additional pieces that made it even better? What if, in a customer experience when they ask for one thing, you give them that, but you plus one it? You do something so much more?

See, that’s the game. In life, we’re either a giver or a taker. A giver always creates far more results for themselves because they’re creating more results and bigger impact for their customers. The more we give, the more we receive. How can you plus one everything you do every day to not only just do what you’re asked to do, but you do at least one thing more? One where people go, “Hmm. That’s a cool human. I like hanging with them. They always make me feel good.” Be the person who always finds the one extra thing and make that impact.

What to do when you get behind on your work

Monday, May 8th, 2017


Sometimes we get behind, don’t we? I know I do. And when that happens, the best thing to do is to be authentic. I used to have a boss years ago that said, “Tell me the good news. Tell me the bad news. Don’t ever surprise me.”
So when you have deadlines, or when you have outcomes, those are your promises. Those aren’t your targets. They’re not your goals. They’re your promises. So our self-esteem comes because we meet our promises. When we get behind, we need help. That is not the time to cover it up and pretend like nothing happened.

So whenever you get behind on something, be authentic. Go to someone who can help, and always to whoever is your supervisor, and let them know where you’re at, what you’re planning to do and ask for some help about how you might enhance how you do what you do to better get that result faster.

How to play the game

Monday, March 27th, 2017


How do you play the game?
What if today you, YOU, were a 100% responsible for all the outcomes of the business? You’d have to play the game a little bit differently. You couldn’t say, “Accounting didn’t give me what I needed” or “Sales didn’t make that happen.” You’d have to instead call up accounting and say, “Hey, I need this. How can we do this differently?” Or to sales, “I have an idea about how to better hit the number.” Wouldn’t that be an interesting way to live? By coming with love in your heart and a commitment for outstanding results for your entire team, I promise you, you will be well received and people will really love the fact that you’re playing that game. What if everyone played that game? Wouldn’t that be a great place to work? You see, the number one thing that makes a work place great is the feeling of progress. What if you were the one? I mean you, not that person next to you. What if you were the one? Play the game today as if, see what happens. Can’t wait to hear tomorrow how it went.