Thank God It's Monday®! Blog

Have you ever thought about what your legacy is going to be?

It doesn’t have to be that you become Gandhi or Martin Luther King. Maybe just making an impact on one or two people every once in a while, where you kind of rock their world and shape their world in a different way, is your calling.

Being in a world where you are in the customer service experience gives you a great opportunity to help people see the world differently. I was talking to a CEO this morning who said that one of his friends who’s a pediatrician said what he felt most sad about during the COVID crisis was that he couldn’t see the small children to protect them, those who have bruises on their body. And what he was saying is that with many people trapped in their homes and losing their jobs and kind of losing their minds as a result, small children are in harm’s way and unable to be protected.

Who could you be where you could be motivating people to be better people and to remember to stay calm and good during challenging times?

Who could you be to help people who are frantic about not being in a good place financially during difficult times, and lifting them up to have them see a world of possibilities and inspiring them to take first actions?

Who do you need to be?

Listen, the world doesn’t go around because once in a while a great leader comes by. We’re all called to be great leaders. And when we get away from ourselves and get about other people, that’s when our own lives begin to work so much better as well. So, as you move from the success in your life to the significant stage of your life, where you’re making an impact on others, success just comes so much more easily. Enjoy your legacy path and be conscious about it.

What impact will you make today?

Your success in life will perfectly align with the standards you set for yourself.

So, if you’re the kind of person that will turn in a report that’s filled with typos and grammatical errors, and as a result of it, your supervisor has to spend the night or the weekend working to correct your work, what does that say about you? What does it say about your character? What does it say about your commitment to excellence? It shows, doesn’t it? Yet, many people get very comfortable having low standards for themselves…low customer service standards, low standards on the outcomes that they create, and low standards on the product that they produce.

What if instead, you set the intention of, “I’m just going to raise my standards. I’m going to hold myself to higher standards. I’m going to double-check my work every time before I send it in. I’m going to go study a little bit every night and get better at the things I’m weak at. I’m going to choose to, in every customer encounter, blow that customer away by creating my own customer service standards that far exceed the customer service standards of my organization.”

If you’re to hold yourself to higher standards, you can only imagine what the accumulation of a lot of good choices will create for you. Today, choose consciously to have higher standards and set a note for yourself every single day this week to plan to have, and demonstrate, great standards of excellence in everything you do at work and at home.

Do you set the intention every day to exceed expectations? Let me ask you this: What’s more fun? You go home at the end of the day and you say, “Hmm, I met all my conditions of satisfaction, so I did my job”, or do you go home and say, “Ooh, I rocked people’s worlds and my customers were thrilled and my supervisor, I took half the load off of his or her desk and took on part of their job and blew them away in terms of making their life easier?” When do you feel best about yourself? Exactly. Whenever you exceed expectations. And many people come to work every day looking to barely meet expectations. And when we barely meet expectations, we don’t get that lift of self-confidence and self-esteem that we get when we know that we rocked people’s world. It starts with intention.

If you don’t start the morning by going, “Hmm, how am I going to blow away at least 10 different people today?”, the reality of it happening is pretty slim. What if today you set the intention right now that before you go home today you’re going to rock the world of 10 people? You will far exceed expectations. You will plus one everything, everything that’s asked for, you’ll do at least one thing beyond that which will blow them away. Do it for a day as an experiment, see how you feel about yourself, and then do it for another day. Then keep doing it as a habit. And I promise you, self-esteem is a battle for every human on planet Earth and the more you help and are contributing to others, the better your self-esteem rises. And the more self-esteem you have, the more you can conquer the unconquerable and your self-esteem grows even more. Start the journey perhaps today. Why not?