Thank God It's Monday®! Blog

Stop Undercommunicating

Most people don’t communicate enough. They don’t tell you where things are at with that project. They don’t tell you what’s going on with different pieces. They don’t tell you, “Hey, I’m behind on something.”

Be an over-communicator. In other words, tell everybody that’s impacted by anything you’re doing what’s going on so that they know what’s going on. Do it in effective ways. Don’t bomb their email account with a whole bunch of different emails, but, instead, say, “Hey, guys, I’m way ahead on this. I’m behind on these six things. Here’s what I’m doing about these pieces. Here’s how this could impact this particular piece. Here’s how I’m communicating to them.”

When you overcommunicate, you show to other team members that you care and that you are on it, on it, and you want to be that person that’s perceived as being on it. So we know you’re going to get behind. We know you’ll make mistakes. Overcommunicate the status of where you’re at, and people will go home at night in a restful state, knowing that there will be no surprises.

Love on Wheels

The Dalai Lama says that happiness is a habit.

What if you could be “love on wheels”? What if you could be the person who is always happy, regardless of the circumstances?

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So You Blew It…Now What?

Shame needs three things to grow out of control in our lives: secrets, silence, and judgment. Guilt and shame are just permission to do the same things all over again.

So, when you’ve made a mistake and you’ve missed the target, simply say: “I blew it, and here are the things I’m going to do to recover. Here’s my massive corrective action plan.” Covering up when something didn’t go well is only going to get you into more trouble. Guilt and shame will just repeat a pattern.

Know that you’ll blow it, know you’ll make mistakes, and know that it’s okay. Nobody’s going to hold that against you. Instead, live with power, and whenever you make a mistake, own it, own up to it, and communicate it to others along with your massive corrective action plan.

You Have a Revenue Job

If you haven’t thought about this before, I hate to break it to you, but you have a revenue job.

That’s right. There’s this thing called salary expense. And that money has to come from somewhere.
It doesn’t just come out of the clouds. And as my father use to say, “Money doesn’t grow on trees.”
So, where does it come from?

It comes from revenue. Which means you and everybody that you work with has a revenue job. Even if you’re not in marketing. Even if you’re not in sales.

If you’re in operations, your job is to delight the customer, recognize more opportunities for sales, coordinate that with the sales department, and help create more revenue. If you are in quality, your job is to make sure the best quality product goes out the door because when you do, that increases revenue.

Whatever you do, every moment of everyday, realize, and think to yourself, “How does this connect to revenue? Because my job is to make sure that as an organization we grow and prosper every day, and we do that best by focusing on the customer.”

Appreciate Your Boss

If you go to your boss’s door, I suggest that perhaps there is not a path in the carpet that’s worn out from people walking in, appreciating him or her. You see, many people don’t think that we appreciate the boss, because they think, “Well that’s not my job, they should be appreciating me.” But the reality is, when you’re appreciating the kind things your boss does, the coaching that they’re giving you, the care that they give to you, the outcomes that they’re creating, and the possibilities that are created in your department as a result of the work they do, they create better results, as well. So realize that bosses are human too, so step up and start to create more impact in your department and in your organization, by appreciating those you report to.