To quote Bruce Wayne from Batman: “Everything is impossible until someone does it.” That’s not just advice for superheroes—that’s how it is in the workplace.
There are many impossible things that need to be done, yet they’re impossible until someone does them. So, why couldn’t it be you who does it, who breaks through to the possible?
Continue Reading »Are you passionate about your customer success? I hope so, because successful customers will never leave you. Satisfied customers, on the other hand, will dump you like a rock when somebody comes along with better pricing. Our job is not to do transactions. Our job is to transform. To transform the outcomes of our clients. That’s why we exist in this thing called a job.
So today be thinking, “How can I help every customer succeed, how can I bring wisdom, how can I let them know that I am a stand for their future and that I will bring value in every conversation that I have?” When you approach it that way, they can’t help but know that you are behind them, and they’re never going to go anyplace else.
Are you having a good day? Are you creating a great day? See, there’s a question that’s important for all of us to understand— “Do our attitudes chase us down, or do we choose our attitudes?” Well, that’s interesting. You see, every great day is filled with lots of disappointments and a lot of things that go wrong. Every bad day is filled with all kinds of great things that are happening. We determine and call a day a certain way, based upon what we believe to be a list of circumstances. But the reality is that we get to choose our attitude about whatever it is that’s going on. So why don’t you choose better days? Why don’t you decide that every day is an awesome day that’s filled with opportunities for you to learn and grow and to make a difference in the world? Because by choosing a great attitude, probably less bad things will happen because you’re looking for the good things.
What one person says is often not what another person hears. Why is that? It’s because communication is challenging, and the communication from one person’s lips to somebody else’s brain rarely stays intact. One person can say one thing, and the other person listening can genuinely hear something else.
If you have six people all listening to the same person speaking, you’ll often have two or three different versions of what was heard. It’s important to become the person who says “what I heard was” instead of “what you said was.”
Continue Reading »Speak into what can be done, and don’t tell us what can’t be done. I refer to those words as the “n’t” words: “don’t, won’t, can’t.” Those are the words that basically hold us back.
Imagine for a second that someone says either “I can have those papers to you on Thursday” or “I can’t have those papers to you until Thursday.” You know which one sounds better, and you know which person you want to be around. And yet, it’s very unconscious for us to go into the “n’t” words. As soon as we do, the fur goes up on the back of people’s necks. They see you as not willing to be a team player.
Not only that, it’s a way that you can inspire yourself to greater results. Whenever you step into what you can do and use that language, you become more powerful in what you can make happen.
So, eradicate the “n’t” words, and start telling your team what you can do.