Thank God It's Monday®! Blog

When the Answer is Always “Now”

 

How could I create a ‘wow’ experience here?

What if you thought about every encounter with the customer as a chance to create a “wow” encounter?

Let’s face it, you’re either going to have a “wow” encounter or an unwow one. It’s never a neutral event. So we need to constantly ask ourselves, “How could I create a ‘wow’ experience here?”

Now as we’re thinking about “wow” experiences, we can’t forget the internal customers—you know, those who are working within our organization and who need to support those outside of our organization (AKA the customer). These internal customers need to have “wow” experiences as well.

So whether you’re an internal customer service person or an external customer service person, think about the “wow” encounter and never forget what Guy Kawasaki talked about, “No matter when your supervisor asks for something, the answer is always ‘now.’”

When they’re asking for something to be done, make sure to prioritize what they need because they probably have an outcome and a customer experience that they need to create. AND them having to wait means that they cannot create that “wow” experience for their customer!

Always approach every encounter with every person that you work with—including your customers—as the potential to create a “Wow, That was amazing!” type of experience.

What if you started approaching it that way today?

– Roxanne Emmerich

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One of the Best Ways to Earn the Respect of Your Team…

 

Focus on Quality

When I go into one of the workplaces of the clients that we work with and see a sign that says “Clean up behind yourself. Your mother doesn’t work here,” I got to tell you… it rubs me the wrong way.

I find it just a little bit insulting. That said, there is a message there that is probably more important outside of the break room. And that is this: we are all required to do our job well, which means it’s absolutely important to double check—and sometimes triple check—the quality of our work.

When we don’t focus in on that quality, we leave messes for those behind us.

Be Attentive and Have Respect

Listen… You’ve got to get your ego in check and realize that you too make mistakes and that you need to respect the need for accuracy.

Maybe you’re the kind of person who is always accurate anyway (Really though, you’ll still probably want to double check for accuracy).

If you know that you’re not all that accurate, you probably need to check three—or maybe four—times to make sure that you don’t get a reputation as the person being told  “your mama doesn’t work here” and making somebody else clean up behind you.

Be attentive and have respect for the quality of what you put out. You will earn the respect of those on your team.

– Roxanne Emmerich

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The Brain Chemistry of Accomplishment…

 

More work to do than the time you have to do it in

Do you have more work to do than the time you have to do it in? Well, welcome to planet earth. That is the world we all live in now. And listen, here’s the thing, people sometimes run from a job like that yelling, “Ah, I am overwhelmed!” Then they go someplace else, where they’ll still have too much to do! And now they’re in a brand new job with far less experience, and it takes them even more time to get less done…  So, it just got a whole lot worse!

Here’s the thing: we have to accept the fact that we live in a sped-up world. There is a requirement to do more with less. Faster with fewer. And do it all better than ever…  What an opportunity!

Knock important things down because it feels good

If we let this crush us; If we define ourselves as being inadequate because we’re always feeling behind as opposed to saying, “I knocked that one down. I was super powerful today. I moved something else through;’” and if we don’t focus on the completion—we will stay in the world of being overwhelmed. So knock down those tasks, have it be a blast every time you move through it, give yourself a high five, and check it off the list! I don’t know about you, but I add things to my list just so I can check it off because it feels good, and there’s a brain chemistry shift that says, “Good job, You knocked something down!”

Create systems that ensure you are knocking important things down and feeling good about the fact that you’re focusing on what matters the most.

– Roxanne Emmerich

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The Perfect Cosmic Accounting System…

 

Go Above and Beyond Without Asking

Remember the last time someone on your team really had your back? I mean, the time where they really looked out for you.

Doesn’t that feel good when somebody looks out for you, steps in, and goes above and beyond without you even asking? You know what that feels like to be on the receiving end of that.

So what if instead, you became the person who had your teammates’ back? And that you consciously found ways—and chose to execute on those ways—to make sure that you’re stepping in to make their lives better; to help them be more successful in their jobs; to have their back when they’re in trouble.

What would that feel like for you? Yes, it’s going to feel great for them—but I’m asking you this question: What would it feel like for you? Ah, it’s going to feel good, isn’t it… Why?

The World has a Perfect Accounting System

Life gives to the givers and takes from the takers; the world has a perfect accounting system. What an opportunity that we have to make conscious choices about having others’ backs.

So this week before you say “Thank God, it’s Monday” again, set the intention that you will reach out to make a substantial difference in at least three of your co-workers’ lives by having their back and going above and beyond the call of duty.

Isn’t it fun to surprise people?

Have some fun! I can’t wait to hear the stories about what you did…

– Roxanne Emmerich

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Oh What a Year!

 

An Opportunity to Create Something Better

Oh, what a year this last year has been, and thank goodness, we get a new first start!

Let’s face it, there will probably be some challenging times ahead, just like we’ve had a challenging year behind us, and what an opportunity! And when I say opportunity, that means we can either look at the new year and see only problems ahead of us, or we can look at it and say, “Hmm, what an opportunity to create something better. What do I want to go create?”

Create a Great Day

Most people say, “Have a good day!” Honestly, I think that’s kind of silly; I think we should be saying, “Create a great day!” Because if we’re being honest, when we wake up in the morning and start finding all the things that are going wrong, we tend to create more things that go wrong.

When we wake up in the morning and ask the question, “I wonder what really amazing, great thing is going to happen today,” we create amazing things.

So as you approach this next year, approach it with a passion in your heart to make a bigger difference on the world than you’ve ever made before. Have more fun than you’ve had before.

Decide that the setbacks are temporary, say “Oh well that happened! onward we go.” And bring joy to everything that you do.

I wish you the happiest of the new year to make sure that you and all of those you love create a spectacular one!

– Roxanne Emmerich

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