So, here’s the thing—someone broke our communication.
Okay, I know, people don’t exactly talk like that, but every year, when we look at all the different culture surveys we’ve been doing for decades, we consistently find the same thing: the number one thing that’s broken in organizations is communication.
Now, here’s what’s interesting about communication: when someone says, “Our communication is broken,” what do they actually mean? Does it mean the info from the top isn’t getting through to the rest of the organization? Does it mean people don’t understand how their work connects to the bigger strategic goals? Does it mean we’re bad at handling conflict? Or maybe it’s that people don’t know about new initiatives because the updates aren’t getting passed along?
It could also mean something more subtle—like, people feel tense, walking around on eggshells, not knowing what’s okay to say, or even if they can have a little fun at work. Sometimes, we all get so caught up in the seriousness of things that we forget: work can be fun when we make it fun. And honestly, it’s up to each of us to bring that energy.
The point is, we’re all responsible for communication—and I want to give you one tip to kick things off: Don’t be a lazy communicator.
What’s a lazy communicator? It’s when you give half-statements that leave people guessing. Like, if someone has to ask you follow-up questions just to figure out how to execute on what you just said, that’s lazy communication.
We all do it—humans, especially in America, are pretty lazy communicators by nature. But you don’t have to be. Instead, try thinking outcome-first when you speak. Ask yourself, What do I need them to understand in order to take action? Did I say everything I needed to say, and did I say it in a clear, concise way?
Have you been thoughtful about how you constructed your message? Or did you just let the first thought that popped into your head spill out? (Guilty of that myself, by the way—confession time!)
It’s all about being intentional with your words so that when you communicate, you get straight to the point. No one should have to ask questions because you’ve already anticipated what they might be, and you’ve said it clearly.
Your communication doesn’t have to be broken if you’re willing to fix it.