Archive for the ‘Leadership’ Category

Everything is figureoutable

Monday, October 3rd, 2022

To quote Bruce Wayne from Batman: “Everything is impossible until someone does it.” That’s not just advice for superheroes—that’s how it is in the workplace.

There are many impossible things that need to be done, yet they’re impossible until someone does them. So, why couldn’t it be you who does it, who breaks through to the possible?

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A Passion for Customer Success

Monday, September 26th, 2022

Are you passionate about your customer success? I hope so, because successful customers will never leave you. Satisfied customers, on the other hand, will dump you like a rock when somebody comes along with better pricing. Our job is not to do transactions. Our job is to transform. To transform the outcomes of our clients. That’s why we exist in this thing called a job.

So today be thinking, “How can I help every customer succeed, how can I bring wisdom, how can I let them know that I am a stand for their future and that I will bring value in every conversation that I have?” When you approach it that way, they can’t help but know that you are behind them, and they’re never going to go anyplace else.

Does Your Attitude Choose You, or Do You Choose Your Attitude?

Monday, September 19th, 2022

Are you having a good day? Are you creating a great day? See, there’s a question that’s important for all of us to understand— “Do our attitudes chase us down, or do we choose our attitudes?” Well, that’s interesting. You see, every great day is filled with lots of disappointments and a lot of things that go wrong. Every bad day is filled with all kinds of great things that are happening. We determine and call a day a certain way, based upon what we believe to be a list of circumstances. But the reality is that we get to choose our attitude about whatever it is that’s going on. So why don’t you choose better days? Why don’t you decide that every day is an awesome day that’s filled with opportunities for you to learn and grow and to make a difference in the world? Because by choosing a great attitude, probably less bad things will happen because you’re looking for the good things.

How You Can Support Your Team

Monday, August 29th, 2022

How could you be of more service?

I’ll bet that you probably have someone to whom you report who could use a little bit more help. In fact, I bet you could probably help him or her achieve higher and better use of their time. And I’ll bet that you could probably build some systems and make things easier in your department, which would make everyone on your team do better.

How do you step in to make sure that your team supervisor gets all the help that he or she needs to make sure that your team is operating in the most efficient way?

Instead of going into that typical self-consumed thing we do every day where we just look at our own jobs, look around and see how you can support your team lead to make sure that your whole team is winning big.

Be “At Cause”

Monday, July 25th, 2022

 

John Lavelle said: “Ecstasy is a full deep involvement in life.”

What does that mean? Basically, what he’s saying is be “at cause.” Be the person who sees what needs to get done and then step in and make it happen.

Look at the person who supervises you. I bet they could use some help making things happen. Look at your customers. I bet they have other needs that aren’t being met. Look around everywhere around you. I bet you have coworkers who could really benefit by what you have to offer.

Be at cause so that you can experience the full deep involvement in life. You’re the one who steps in and makes great things happen.