Archive for the ‘Self-Growth’ Category

A Passion for Customer Success

Monday, September 26th, 2022

Are you passionate about your customer success? I hope so, because successful customers will never leave you. Satisfied customers, on the other hand, will dump you like a rock when somebody comes along with better pricing. Our job is not to do transactions. Our job is to transform. To transform the outcomes of our clients. That’s why we exist in this thing called a job.

So today be thinking, “How can I help every customer succeed, how can I bring wisdom, how can I let them know that I am a stand for their future and that I will bring value in every conversation that I have?” When you approach it that way, they can’t help but know that you are behind them, and they’re never going to go anyplace else.

Does Your Attitude Choose You, or Do You Choose Your Attitude?

Monday, September 19th, 2022

Are you having a good day? Are you creating a great day? See, there’s a question that’s important for all of us to understand— “Do our attitudes chase us down, or do we choose our attitudes?” Well, that’s interesting. You see, every great day is filled with lots of disappointments and a lot of things that go wrong. Every bad day is filled with all kinds of great things that are happening. We determine and call a day a certain way, based upon what we believe to be a list of circumstances. But the reality is that we get to choose our attitude about whatever it is that’s going on. So why don’t you choose better days? Why don’t you decide that every day is an awesome day that’s filled with opportunities for you to learn and grow and to make a difference in the world? Because by choosing a great attitude, probably less bad things will happen because you’re looking for the good things.

Eradicate the “n’t” Words

Monday, September 5th, 2022
 

Speak into what can be done, and don’t tell us what can’t be done. I refer to those words as the “n’t” words: “don’t, won’t, can’t.” Those are the words that basically hold us back.

Imagine for a second that someone says either “I can have those papers to you on Thursday” or “I can’t have those papers to you until Thursday.” You know which one sounds better, and you know which person you want to be around. And yet, it’s very unconscious for us to go into the “n’t” words. As soon as we do, the fur goes up on the back of people’s necks. They see you as not willing to be a team player.

Not only that, it’s a way that you can inspire yourself to greater results. Whenever you step into what you can do and use that language, you become more powerful in what you can make happen.

So, eradicate the “n’t” words, and start telling your team what you can do.

How You Can Support Your Team

Monday, August 29th, 2022

How could you be of more service?

I’ll bet that you probably have someone to whom you report who could use a little bit more help. In fact, I bet you could probably help him or her achieve higher and better use of their time. And I’ll bet that you could probably build some systems and make things easier in your department, which would make everyone on your team do better.

How do you step in to make sure that your team supervisor gets all the help that he or she needs to make sure that your team is operating in the most efficient way?

Instead of going into that typical self-consumed thing we do every day where we just look at our own jobs, look around and see how you can support your team lead to make sure that your whole team is winning big.

Step Into Your Authenticity

Monday, August 22nd, 2022

 

Authenticity is the daily practice of letting go of who you think you’re supposed to be and embracing who you are. Your leadership is correlated to your willingness to be vulnerable and real.

When we put up a façade as we walk into the office, people don’t buy it anyway. If instead, we become authentic and talk about our challenges and where we need to grow, and we “cough up the proverbial fur ball,” people support us because we’re being authentic.

Let go of the façade. You don’t need to wear a mask when you come into the office every day. Instead, step into your authenticity, and be the leader who’s willing to be vulnerable and real. Watch how people will support you in making your dreams come true.