Archive for the ‘Self-Growth’ Category

So You Blew It…Now What?

Monday, February 5th, 2024

Shame needs three things to grow out of control in our lives: secrets, silence, and judgment. Guilt and shame are just permission to do the same things all over again.

So, when you’ve made a mistake and you’ve missed the target, simply say: “I blew it, and here are the things I’m going to do to recover. Here’s my massive corrective action plan.” Covering up when something didn’t go well is only going to get you into more trouble. Guilt and shame will just repeat a pattern.

Know that you’ll blow it, know you’ll make mistakes, and know that it’s okay. Nobody’s going to hold that against you. Instead, live with power, and whenever you make a mistake, own it, own up to it, and communicate it to others along with your massive corrective action plan.

Oh What a Year!

Monday, January 1st, 2024

An Opportunity to Create Something Better

Oh, what a year this last year has been, and thank goodness, we get a new first start!

Let’s face it, there will probably be some challenging times ahead, just like we’ve had a challenging year behind us, and what an opportunity! And when I say opportunity, that means we can either look at the new year and see only problems ahead of us, or we can look at it and say, “Hmm, what an opportunity to create something better. What do I want to go create?”

Create a Great Day

Most people say, “Have a good day!” Honestly, I think that’s kind of silly; I think we should be saying, “Create a great day!” Because if we’re being honest, when we wake up in the morning and start finding all the things that are going wrong, we tend to create more things that go wrong.

When we wake up in the morning and ask the question, “I wonder what really amazing, great thing is going to happen today,” we create amazing things.

So as you approach this next year, approach it with a passion in your heart to make a bigger difference on the world than you’ve ever made before. Have more fun than you’ve had before.

Decide that the setbacks are temporary, say “Oh well that happened! onward we go.” And bring joy to everything that you do.

I wish you the happiest of the new year to make sure that you and all of those you love create a spectacular one!

– Roxanne Emmerich

Better Than Santa Claus…

Monday, December 25th, 2023

Merry Christmas and Happy Holidays to you!

As I think about my life growing up, I loved Christmas because, well, we would get presents! And as a kid, that was a really cool thing.

Be Present with Others

As an adult though, I’ve learned that there’s something even better than receiving presents and that is being present for other people.

Being there with them. Listening to them. Hearing what’s going on in their lives. Finding ways to help them!

That is the great opportunity!

So as you begin this holiday season, think about how you could be more present to those that you love—to those that you love at work. And let’s face it, we do get to love the people we work with because we often spend more time with them than we do with our own families.

Learning to be present with others brings great power. Let’s give it a try.

Merry Christmas to you.

– Roxanne Emmerich

Never Underestimate the Influence of Compassion

Monday, November 27th, 2023

Have you ever thought about what your legacy is going to be?

It doesn’t have to be that you become Gandhi or Martin Luther King. Maybe just making an impact on one or two people every once in a while, where you kind of rock their world and shape their world in a different way, is your calling.

Being in a world where you are in the customer service experience gives you a great opportunity to help people see the world differently. I was talking to a CEO this morning who said that one of his friends who’s a pediatrician said what he felt most sad about during the COVID crisis was that he couldn’t see the small children to protect them, those who have bruises on their body. And what he was saying is that with many people trapped in their homes and losing their jobs and kind of losing their minds as a result, small children are in harm’s way and unable to be protected.

Who could you be where you could be motivating people to be better people and to remember to stay calm and good during challenging times?

Who could you be to help people who are frantic about not being in a good place financially during difficult times, and lifting them up to have them see a world of possibilities and inspiring them to take first actions?

Who do you need to be?

Listen, the world doesn’t go around because once in a while a great leader comes by. We’re all called to be great leaders. And when we get away from ourselves and get about other people, that’s when our own lives begin to work so much better as well. So, as you move from the success in your life to the significant stage of your life, where you’re making an impact on others, success just comes so much more easily. Enjoy your legacy path and be conscious about it.

What impact will you make today?

Set Your Own Standards: The Simple Secret to Success

Monday, November 13th, 2023

Your success in life will perfectly align with the standards you set for yourself.

So, if you’re the kind of person that will turn in a report that’s filled with typos and grammatical errors, and as a result of it, your supervisor has to spend the night or the weekend working to correct your work, what does that say about you? What does it say about your character? What does it say about your commitment to excellence? It shows, doesn’t it? Yet, many people get very comfortable having low standards for themselves…low customer service standards, low standards on the outcomes that they create, and low standards on the product that they produce.

What if instead, you set the intention of, “I’m just going to raise my standards. I’m going to hold myself to higher standards. I’m going to double-check my work every time before I send it in. I’m going to go study a little bit every night and get better at the things I’m weak at. I’m going to choose to, in every customer encounter, blow that customer away by creating my own customer service standards that far exceed the customer service standards of my organization.”

If you’re to hold yourself to higher standards, you can only imagine what the accumulation of a lot of good choices will create for you. Today, choose consciously to have higher standards and set a note for yourself every single day this week to plan to have, and demonstrate, great standards of excellence in everything you do at work and at home.