Thank God It's Monday!® Blog

Learn Your Boss’ Job



Your boss has a tough job, as do you. And, your job is not only doing your job, but to learn your boss’ job. Now, why is this? Well, for one thing, the more you can take off the shoulders of the person you report to, the more they can take the job of the person that they report to, and you can see how this continues to work. But here’s also the good reason for you as an individual.

Once you know how to do everything that your supervisor knows how to do, that makes you infinitely promotable. And, as soon as you’re in that job, guess what? You’ll learn the job of the person that you report to. And, you can see where this goes, yes?

Be a person of great generosity. And, as opposed to complaining about more things to do, look for more things to do and more value to add. And, I promise you, life gives to the givers and it’s a hoot.

If you do your boss’ job, and then after you get that job, you do that boss’ job, you can see where this is going. Here’s the thing, life gives to the givers. The more you give, the more you receive. So…be of generous spirit.

Make Yourself Replaceable



If you’re not there tomorrow, can your team function completely without you and make sure that all your responsibilities are managed? You see, you don’t have a job, you have responsibilities. So it should go on whether or not you are there.

My very first boss that made it very clear to me, if you’re ever needing to be replaced on a day when you’re not available, we better be able to do everything you can do, and you better have the procedures and checklists ready such that we can do the job.

Now some people think, “Well, if I do that then I don’t have job security.” Guess what? If you don’t do it, you don’t have job security. Because you have put your team at great risk. And, guess what? They’re going to notice the first time you go on vacation or have a sick day, that you are not looking out for the team.

So today, take time, write out your procedures, write out your checklists so anyone can step in, and I promise you, good things will come as a result of the fact that you’re taking care of your team.

Negotiate Before a Breakdown



We all want to hit our deadlines and we want to hit our outcomes. But, sometimes, things just go funky and we get behind and we have problems. So, what do you do?

Do you hide and hope nobody notices? I hope not. Because when you do such a thing, suddenly people start to look at you as though you are someone who cannot be trusted. Alternatively, when you know you’re about to have a breakdown, get vocal. Make sure people know. “Guys, I’m in trouble. Next Tuesday is when this is due. I’m falling behind on this. I’m not hitting that number. I want you guys to know. Here’s what I’m doing about it.”

Get visible and vocal, and renegotiate before. The last thing you want to do is to go into your boss and say, “I didn’t hit the deadline. I wish I would understand the project,” because we had plenty of time to talk about that before.

Never let someone down; but alternatively, renegotiate before you hit a deadline. And, make sure you have an agreement so that you can keep your integrity. Because without integrity, there is no basis for a relationship.

What to do when you blow it



Oh my goodness, you blew it! Has that ever happened? Happens to me all the time. Here’s the thing to do. We all are going to blow up, but it’s how we handle it when we make a mistake.

When a mistake happens and you blow it and you blame, that’s not a good thing for building your career. It’s also deteriorating to the relationships that you have. Alternatively, when you blow it, here are the words that come out of your mouth: “I blew it and here’s my massive corrective action plan to get back on track.”

No one wants to hear that the dog ate your homework. That is not a good plan for building relationship. They do want to hear, “I blew it guys. This isn’t okay. Here’s what I’m doing about this.” When you speak those kind of words, they see you as being a leader and someone that can be trusted. But the best part is how you feel about you.

Wow Customer Service



What if every customer who walked in the door said, “Wow! This is crazy great! Who are these people?”

Well, you know what? You can have that. But you’re going to need to focus on not just good customer service, not just consistent customer service, because you have to have both of these, but you also need to have some “wow” customer experiences that you create for them. Those few experiences where when they are in connection with you that they go “wow” and they want to go back and tell their friends.

The old world of marketing used to work this way. People used to say, “Who put the shoe on your horse?” They did a good job and so everyone would go to Joe who put shoes on the horse because they heard he did a good job. Then, advertising came along.

Guess what? Now, we’re back to tribal stories. People talking about talk-able experiences. And the only thing they’ll talk about is not just good customer service, but blow-your-mind, “oh my gosh, you wouldn’t believe these people” customer service.

How can you create several of those experiences for your customers every day so that you know as they walk out the door, they are thinking, “Who are these people?”