Thank God It’s Monday™ Blog

Employee Engagement

True employee engagement occurs when individuals apply the full measure of their creative energy and talent to performing work that wholly supports achievement of the organization’s goals. And while perfect engagement is not achievable, our experience and the Gallup Organization’s research reveal that a clear, forward-looking strategy aligned with the organization’s vision, values, and mission goals and translatable to the day-to-day activities of all organization members combined with inspiring leadership is absolutely essential to maximizing employee engagement.

Check out the resources and articles around Employee Engagement on the Strategy Driven website at their Employee Engagement Center of Excellence.  There are some written by yours truly, but many articles by other experts as well!

Focus, Focus, Focus

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Thank God it’s Monday!™ Is your brain like a pin ball machine? The lever is pulled back then the ball goes, bing, bing, bing, bing, and bounces wildly along. It looks like, “Oh, I better finish that report. No, no, stop that, I need to get ready for the sales meeting. Hey, I never called Jack back. What’s his number? Hang on, hang on. I can’t forget to stop on the way home for bread.”

Yep, you know that brain. We all have it. But some people know how to tame the monkeys in their brains better than others.

Start your day by looking at your quarterly plan and ask yourself, “What is the highest and best use of my time today?” Then make your list and order it. When you start on the first, and are distracted, immediately go back to the first and finish it off before moving to number two on your list.

Focus, Focus, Focus.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

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What’s Your E.Q.?

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Thank God it’s Monday!™ I.Q. has a correlation to success in the workplace, but E.Q., short for emotional intelligence, trumps it every time.

Emotional intelligence is the come from. Are you skewed in how you see people whereby you either assume the best in people who don’t intend to give you’re their best, or do you usually assume the worst, which is far below what the person would really deliver? When things go wrong, is there carnage everywhere around you? Or are you unwilling to say something because your need to be liked trumps your sanity and dignity?

And how’s your thinking? Do you get caught up in your underwear and over think everything, or are you constantly pulling the trigger without understanding the distinctions you should.

How about your self-view? If your self-view is low, you are crushed by feedback and therefore can’t learn from it because people will tip toe around you. If it is too high, you’ll hear the feedback and proceed on because you’ll assume the person giving it is just plain wrong…thank you very much. Incidentally, the emperor’s buttocks were in clear view.

These are just a few areas of emotional intelligence, but you can see how valuable this is to understand about yourself. If you understand, you can put guard rails around you to protect yourself from your most likely moves that could get you in trouble.

Decide to open the hood on your operating system, your emotional intelligence, and watch your life get saner and your results come through.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



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Let’s Get It Started!

© Gino Santa Maria | Dreamstime.com

There’s a song I love to play over the loudspeakers at my public events. The song is “Let’s Get it Started” by the Black-Eyed Peas, and we use it to call everybody back from break, to pump them up and get them ready to GET IT STARTED again!

We could use just about any high-energy song to get people’s attention, but this one has something special, and its right there in the title––Let’s get it started. It doesn’t say, “Let’s hope somebody else gets it started.” It’s about US, you and me, getting started and making things happen.

Maybe you’re playing a waiting game in your company, waiting for management to get the memo and start making a positive culture change happen. You’ve filled out enough suggestion cards to fill the old card catalog at the New York Public Library. Maybe you’ve even dropped a few heavy hints in person. Nothing. Ever. Happens.

Time to stop waiting. It’s time to get it started.

Culture change is first and foremost about a change in attitudes. It’s about making people feel appreciated, giving them a common goal, and helping them to have fun in the process. NONE of these requires a lot of money or time, and best of all, NONE requires the involvement of the head honchos.

Still, you don’t have to do this all alone. Certainly there are two or three other people who would like to see your workplace transformed. Put together an informal group––a “coalition of the willing”––and brainstorm ways to turn the place around. There is nothing more fun than taking the bull by the horns and watching as you turn around not just a workplace, but the lives of the people who spend half of their waking hours IN that workplace.

Here are three ways to get it started:

1. Create your own contest. If you know your company has an objective to sell 750 widgets a month, create a contest. Split your staff into teams. Have them report daily and put points for sales up on a white board. Hoot and holler, give out prizes for individuals and teams. Prizes don’t have to be expensive—people will knock themselves out for a chocolate kiss.

2. Start a low-key campaign against dysfunctional behaviors. Quietly enlist as many co-workers as possible in a pact to not engage in gossip, backstabbing, whining, or nay-saying, and to gently call others on it when they hear it in action.

3. Connect. It’s easy to crawl into our shells, keep our eyes on the floor, and forget that we’re surrounded by actual no-kidding people all day. Make an effort to meet the eyes of your co-workers. Smile and say hello. Ask about the family. This isn’t rocket science––but these simple connections can do more for transforming a workplace culture than the most elaborate system of incentives.

At the end of the first month, pull the team together to take a reading. Odds are very good that you’ll see evidence everywhere that things will never be the same.

Coach Up

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Thank God it’s Monday!™ Your discovery is right… your boss is NOT perfect. Not by any stretch of the imagination. So, that leaves you with two choices. You can spend your days complaining to others about the imperfections of your boss, but you must then expect the outcome: you’ll never be promoted to a management position because of your cruel way of handling your boss, or worse, you’ll be made a boss and you’ll have six people knocking you down all day every day. You’ve heard of Karma haven’t you?

Well, if you can’t complain, what do you do? You coach up. That’s right. You ask your boss for what you need. You follow a simple 4-step process that goes like this.

When you allow Tommy to keep coming in late, what happens next to the others in your department?
They start coming in late and pretty soon customers have to wait for service. My request is that when people don’t come in on time, you disallow this act immediately. Do I have your commitment?

What did you just do? You just asked your boss and said, when you create this observable behavior the outcome is this. My simple request is this. And do I have your commitment?

Now… doesn’t that feel better to know you can manage your boss? The good news is it will feel better for your boss as well. Rock on!

And yes, you get to choose the language every day.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



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Making a Masterful Difference in the World – Video

Roxanne Emmerich receives NSA Philanthropist of the Year award

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Roxanne Emmerich was recently honored by the National Speakers Association (NSA) Foundation with the Philanthropist of the Year Award at the 2010 NSA Convention in Orlando, Fla.

The Nido R. Qubein Philanthropist of the Year Award is the highest honor the NSA Foundation bestows on members of the National Speakers Association. This award honors continued commitment to the NSA Foundation as well as ongoing efforts to share the principles of philanthropy with NSA members around the world.

Roxanne Emmerich-Philanthropist of the Year AwardAccording to Stephen Tweed, CSP, and NSA Foundation Chair, Roxanne is “a successful business woman who epitomizes the concept of giving without the expectation of receiving anything in return. She has given generously of her time, her talent, and her treasures through scholarships at her university, the YMCA, the United Way, programs for women in the state of Wisconsin, as well as support of the National Speakers Association and the NSA Foundation.”

Roxanne is committed to not only spin around the results of companies but to also turn around the lives of people and do everything she can to help disadvantaged college students secure scholarships so they have opportunities and options that would not otherwise be available to them.

As she accepted her award, Roxanne challenged everyone to give unconditional love and make the masterful difference you were called in your heart to make. What are you going to do today to make a masterful difference in the world?

Do I Haaave To?

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Thank God it’s Monday!™ You hear it all the time. I have to pick up my kids. I have to go to work now. I have to do that project.

What if you changed your language to say I get to pick up the kids now? I get to go to work now. And I get to do that project.

Wow, don’t you just feel better already?

Our language reveals our inner most thoughts, and if you are a “have to” person, you are revealing that you live your life primarily within the “victim archetype.” Ouch. That doesn’t feel good to think about. But, the truth will, you know… set you free.

Simply by changing your language, you’ll feel better about your life because you’ve taken yourself out of the victim role and putting yourself into a powerful position of being at choice.

And yes, you get to choose the language every day.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



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Your Vulnerability is Your Strength

* Transcription

Thank God it’s Monday!™ Being a human can be a little rough some times. In our minds, we want to be perfect. Then, we find out, SURPRISE, we’re not. Dang. When we make that discovery, we immediately begin to beat ourselves up. But that lowers our self-esteem causing us to, well, mess up even more. And now the downward spiral is in place and the suck hole owns our self-esteem.

How do you break the pattern? How do you get your self-esteem back when you discover that you really aren’t that organized and that sometimes your ideas aren’t that perfect?

By getting real. Simply telling the people around you, “Hey, I’m working hard on getting
organized and sometimes, in the past, I know I’ve been a bit of a train wreck. Know that I’m working on it and I’m coachable if you have advice that could help me.”

Bam! Just one authentic conversation and suddenly two really great things will happen. First, people will stop beating you up for being such a mess AND they’ll step in to help. More important, you’ll feel better about you because you’ve been authentic and put the truth out there.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



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Watch Your Mouth

* Transcription

Thank God it’s Monday!™ You perhaps have heard the saying, “Big minds talk about ideas, normal minds talk about news, and small minds talk about others.”

What comes out of your mouth is revealing of your outlook of the world and speaks more about you than it does about the situation you’re describing.

Here’s an alarming statistic. Dr. Marshall Goldsmith, who specializes in organizational behavior, didn’t believe the statistic that 65% of conversations in the workplace are about two things, “People talking about how smart, special, and wonderful they are (or listening to someone else brag in that way about them self), or people talking about how stupid, inept, or bad someone else is.

He thought it seemed outrageous, so he challenged the study and conducted his own… well, 65% was dead on.

How quickly do you think you will stand out as an extraordinary human when you focus your conversations on ideas and leave the petty conversations for others?

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

Love this audio message? You may also download the MP3 version and PDF transcript below:



Download Instructions: Right-click the download button(s) and
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Goodbye to “Sir or Madam” Marketing

© Brunoil | Dreamstime.com

© Brunoil | Dreamstime.com

“Dear Sir or Madam,”

“Have you heard about our new [product/service]?  There has never been anything like it before.  Best of all, it’s designed just for you, [prospective client name here]!  Worry no more about [financial security/maximizing returns/funding college/on-time retirement].  Our [product/service] will fit your needs like a [glove/shoe/favorite T-shirt].”

Most marketing has gotten well beyond this level of obviousness, of course.  But below the smoother surface of our mail-merges, much corporate thinking about marketing is still stuck in the one-size-fits-all mindset that should have gone out with legwarmers.

American Express was successful for years with the all-purpose slogan, “Don’t leave home without it.”  But with the 1990s came the advent of a new consumer mentality, one that encouraged customers to feel that products and services were not generically designed for the masses but tailored “just for them.”  American Express recognized this and retooled its approach, adopting its revised, targeted slogan, “The right card for the right people.”  As Richard Weylman noted in Opening Closed Doors, AmEx had realized that “it is more important and effective to reach the right people than it is to reach many people.”

It’s one of the great insights of modern marketing.  In today’s advertising climate, the wider you cast your net, the lower your marketing ROI.  Instead, spend some time identifying and wooing the very specific fish that are most likely to bite on the bait you have to offer.

How do you identify these fish?  Look around your tank. They’re already swimming in front of your nose.  Your current happy customers are the best predictors of what your future happy customers will look like.

After all, your current happy customers are happy for a reason—they love what you have to offer.  If you think of them as generic “customers” and go out looking for more “customers,” you are missing out on the golden opportunity to discover just what it is that brought them in and kept them with you.  Do you have accounts belonging to young families?  Realtors?  Educators?  Members of the Kiwanis?  Golf-loving retirees?  New homeowners?  Each of these comes with specific needs and desires.  Find out what they love and want, then build tightly targeted marketing around that subset of your local population.

And how do you find out what they love and what they want?  ASK them!  Remember that people love to talk about themselves.  Send out a personal letter to every current client who recently bought a home.  Tell them that you are eager to have more clients just like them.  Who wouldn’t want to hear that?  Ask what would make their lives easier—from actual financial products and services to a pizza delivered on Moving Day—then create it, advertise it, and reel ‘em in!

In the end, your marketing should consist not of one big blast of generic information, but six or eight smaller, more carefully crafted campaigns.  Believe me—it’ll be the biggest bang for buck you’ve ever had.