Have you ever ordered a pizza, the guy on the phone said it would be an hour, and it shows up in 40 minutes. You’re pumped! But if he promised 30 minutes and it came in 40, you’d be ticked off, even though the result was the same.
Or how about the last time you ordered a book off of Amazon? They said it’d arrive in 7-10 business days. When it comes on Day 5, you are one happy customer.
Coincidence? Not a chance. Maybe you’re just lucky? Not unless everybody else is too.
Companies that beat their own promises know exactly what they’re doing. Under-Promise and Over-Deliver. This is a specific strategy for Amazon, a linchpin in their mission to be the most customer-centered company on Earth.
You can apply the same thing to your work as an individual. Someone needs a report by Friday. You know you can get it done by Thursday. DON’T SAY THAT—just say, “Sure thing, Friday is no problem.” Then when you finish and submit it on Thursday, a choir of angels belts out Hallelujah behind you.
Manage expectations in this way and the same result becomes a pleasant surprise. Best of all, your stock goes up in the eyes of the customer, the boss, and anyone else whose opinion matters.
Have a great Monday!
When winners are studied—in sports, business, or any other area of life—they consistently display the same attitudes and practices. One of the most important is working or playing like their lives depend on it.
For a winner in sports, every practice, every game, and every action taken is intensely committed.
And what about the business world? A survey measuring efficiency in the workplace found that the average worker operates at about 50 percent capacity.
Worse yet, the average manager uses only 30 percent of his or her time in an effective manner.
Winners understand that every moment, every transaction, and every decision is an opportunity to score big, whether you’re on the football field, in the board room, or playing the game of life… play big!
Back in college, my closest friends and I would joke around continuously. We’d laugh and we’d laugh. But sometimes, the joking would go just a little bit too far. We’d joke about someone in a way we wouldn’t do if they were there with us.
In those moments, I’d sit back and tell myself that if I weren’t the one overstepping the invisible boundary, well then, I was innocent. I was wrong about that.
You see, I could have stepped in. I could have voiced my opinion that “this is not okay!”
But I didn’t.
How often do you passively watch things occur that are inconsistent with your standard of ethics? Imagine just how easy it would be to step in.
Focus on orchestrating only ‘good things around you. Diligently intervene when you see otherwise.
Standing passively by is not the same as standing innocently by.