Thank God It's Monday!® Blog

Over-communicating

 

 

Over-communicating

Everyone thinks that their organization has a communication problem. And it’s true, but isn’t it funny that the word communication doesn’t say much? Because you don’t know what the communication issue really is.

Is it that information doesn’t pass up through the organization, or down through the organization, or through the organization, or is it that we don’t work through conflict well? What is the real communication issue?

Well, I will tell you one communication issue you can address yourself, and that is keeping your supervisor and your team appraised of what’s going on.

If there’s a customer issue, let people know; if there’s a project breakdown, let people know; if there’s a deadline about to not be hit, let people know. Because in the absence of information, real breakdown happens.

So today, decide to be an over-communicator. and bring that to work with you every day.

Owning Your Projections

 

 

Owning Your Projections

I will never forget about a lesson I learned one day. I was listening to a friend of mine who was a retired episcopal priest. I was in awe of his brilliance and his kindness. I interrupted him one time and I said, “I have to say, Richard, you are one of the most brilliant people I have ever met, and I am so amazed by what you have created in your life.” and he said to me, “Thank you for the projection.”
and I said, “What?”

“I used to be a priest” he said, and when people really felt good about themselves, they projected good things unto me, and when people weren’t feeling really good about themselves, they projected their ugliness unto me. And I realized if what they are saying was good or bad, it was not about me. It was about their projection.”

Be fully aware of what you are projecting unto other people because it’s more of a statement about where you are as a human being.

Doesn’t the world look better when you decide to come from the world view that says: People are good, I trust people, and I intend to make good things happen? Try that on, and I promise you that your projections will change, you will see the world differently, and suddenly — everyone is nice.

Owning Your Outcomes

 

 

Owning Outcomes

An activity is not a result. So if I ask someone, “Can you make sure that the hotel gets booked?” And they say back — “Well, I called the hotel.” That’s an activity. What was the result? Book a hotel room.

There’s a huge distinction, can you tell the difference? You see, without the result, someone is sleeping on the street, and that’s a big deal. But you know what? That happens every day, all day. When people say: “I sent an email, or I made a call.”

So, stop reporting out on the activities, and instead focus on getting the result and report the end status of the result.

I promise you will get better at getting results and you will earn the respect of people that you report to because they are thrilled with individuals who sound more accountable.

Stop the Blame Game

 

Not My Fault!

You’ve heard it before. Everybody — when something goes wrong — tries to find a way to blame something or someone else, as opposed to saying, “that didn’t work so well, here is how I blew it, and here is what I am going to do differently next time.”

The last thing you want to do in front of a customer is to blame a different department, or a different person because it only makes you look worse.

When something breaks down, take accountability, and get about making the changes to make it better because that’s all anyone wants to hear about anyway.

The Few Things that Matter

 

 

The Few Things that Matter

I bet you have many things that you do, but of all those things that are your responsibility, there are probably three things that really move the needles. The three things that when done at a level of mastery create epic results.

As you approach every day, think about what are the three, and then think about — how can I learn more? How can I get better at those every day? How can I ask my supervisor for more assistance and guidance on how to get better at those three? How do I report to my supervisor and find out how well I am doing on those three?

Because, when you tie into those few things that matter, magic begins to happen and people look at you as though you are the new super-star.