Archive for the ‘Personal Transformation’ Category

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The Perfect Cosmic Accounting System…

Monday, January 2nd, 2023
 

Go Above and Beyond Without Asking

Remember the last time someone on your team really had your back? I mean, the time where they really looked out for you.

Doesn’t that feel good when somebody looks out for you, steps in, and goes above and beyond without you even asking? You know what that feels like to be on the receiving end of that.

So what if instead, you became the person who had your teammates’ back? And that you consciously found ways—and chose to execute on those ways—to make sure that you’re stepping in to make their lives better; to help them be more successful in their jobs; to have their back when they’re in trouble.

What would that feel like for you? Yes, it’s going to feel great for them—but I’m asking you this question: What would it feel like for you? Ah, it’s going to feel good, isn’t it… Why?

The World has a Perfect Accounting System

Life gives to the givers and takes from the takers; the world has a perfect accounting system. What an opportunity that we have to make conscious choices about having others’ backs.

So this week before you say “Thank God, it’s Monday” again, set the intention that you will reach out to make a substantial difference in at least three of your co-workers’ lives by having their back and going above and beyond the call of duty.

Isn’t it fun to surprise people?

Have some fun! I can’t wait to hear the stories about what you did…

– Roxanne Emmerich

Posted in Company Culture Change, Personal Transformation, Self-Growth | No Comments »

Oh What a Year!

Monday, December 26th, 2022
 

An Opportunity to Create Something Better

Oh, what a year this last year has been, and thank goodness, we get a new first start!

Let’s face it, there will probably be some challenging times ahead, just like we’ve had a challenging year behind us, and what an opportunity! And when I say opportunity, that means we can either look at the new year and see only problems ahead of us, or we can look at it and say, “Hmm, what an opportunity to create something better. What do I want to go create?”

Create a Great Day

Most people say, “Have a good day!” Honestly, I think that’s kind of silly; I think we should be saying, “Create a great day!” Because if we’re being honest, when we wake up in the morning and start finding all the things that are going wrong, we tend to create more things that go wrong.

When we wake up in the morning and ask the question, “I wonder what really amazing, great thing is going to happen today,” we create amazing things.

So as you approach this next year, approach it with a passion in your heart to make a bigger difference on the world than you’ve ever made before. Have more fun than you’ve had before.

Decide that the setbacks are temporary, say “Oh well that happened! onward we go.” And bring joy to everything that you do.

I wish you the happiest of the new year to make sure that you and all of those you love create a spectacular one!

– Roxanne Emmerich

Posted in Managing Stress, Personal Health, Personal Transformation, Self-Growth | No Comments »

Better Than Santa Claus…

Monday, December 19th, 2022
 

Merry Christmas and Happy Holidays to you!

As I think about my life growing up, I loved Christmas because, well, we would get presents! And as a kid, that was a really cool thing.

Be Present with Others

As an adult though, I’ve learned that there’s something even better than receiving presents and that is being present for other people.

Being there with them. Listening to them. Hearing what’s going on in their lives. Finding ways to help them!

That is the great opportunity!

So as you begin this holiday season, think about how you could be more present to those that you love—to those that you love at work. And let’s face it, we do get to love the people we work with because we often spend more time with them than we do with our own families.

Learning to be present with others brings great power. Let’s give it a try.

Merry Christmas to you.

– Roxanne Emmerich

Posted in Managing Stress, Personal Health, Personal Transformation, Self-Growth | 1 Comment »

Set the intention to surpass your mentor

Monday, December 12th, 2022

Everyone needs a mentor. In order to achieve any level of mastery, we have to find mentors in the areas where we need to grow in next. We need to find the kind of people who want to take us on. One thing to recognize as you’re choosing a mentor: don’t hang on forever. We are in that relationship for a period of time to learn a certain thing. And our goal should be to surpass the mentor—that’s the best gift we can give to a mentor.

Now if somebody chooses you as a mentor—first of all, what an honor. But don’t allow the feeling of honor to blunt your usefulness. Remember that the best mentors know how to be abruptly truthful with the mentee. Sometimes we get stuck, and we just need someone to slap us around a little bit—figuratively, of course—to help us understand that there’s something more for us.

Years ago, I had a mentor. And I said something to him. I don’t remember what it was, but I’ll never forget his response. He said, “I’m appalled by your thinking. That’s very pedestrian thinking. That’s not how you think. You need to think at a higher level.”

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Posted in Personal Transformation, Self-Growth, Staying Focused | No Comments »

When the Answer is Always “Now”

Monday, November 28th, 2022
 

How could I create a ‘wow’ experience here?

What if you thought about every encounter with the customer as a chance to create a “wow” encounter?

Let’s face it, you’re either going to have a “wow” encounter or an unwow one. It’s never a neutral event. So we need to constantly ask ourselves, “How could I create a ‘wow’ experience here?”

Now as we’re thinking about “wow” experiences, we can’t forget the internal customers—you know, those who are working within our organization and who need to support those outside of our organization (AKA the customer). These internal customers need to have “wow” experiences as well.

So whether you’re an internal customer service person or an external customer service person, think about the “wow” encounter and never forget what Guy Kawasaki talked about, “No matter when your supervisor asks for something, the answer is always ‘now.’”

When they’re asking for something to be done, make sure to prioritize what they need because they probably have an outcome and a customer experience that they need to create. AND them having to wait means that they cannot create that “wow” experience for their customer!

Always approach every encounter with every person that you work with—including your customers—as the potential to create a “Wow, That was amazing!” type of experience.

What if you started approaching it that way today?

– Roxanne Emmerich

Posted in Company Culture Change, Customer Service, Personal Transformation, Self-Growth | 1 Comment »

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