Posts Tagged ‘Engaged Employees’

Give yourself a break—for productivity’s sake

Wednesday, March 31st, 2010
© Siart | Dreamstime.com

© Siart | Dreamstime.com

How are you responding to these stressful times?  Feeling frazzled?  Going to bed a little later and getting up a little earlier?  Eating lunch at your desk?

If your intention is to strengthen your job security as layoffs happen all around you—you just might want to reconsider that six-cylinder, 24/7 strategy.  It’s counterproductive.

Overstressed employees are less engaged, less focused, and less vision-driven.  This hurts customer service, which in turn hurts everything.  Stressed employees are also more likely to get sick, lose sleep, and develop dysfunctional behaviors, all of which further hurts productivity.

Martin Luther once said, “I generally pray for two hours every day, except on very busy and demanding days. On those days, I pray three.”

Productivity WINS and the bottom line WINS and quality goes UP when employees are happy, rested, and well cared for.  We need to say, “In normal times, I get seven hours’ sleep each night.  But during busy and demanding weeks, I get eight.” It makes sense, and it works.

Want to improve the quality of your work, boost your productivity, impress the boss?  Become a well-oiled machine, not an overheated engine.  Here’s how:

•  First and foremost, take responsibility for your physical and emotional health.  Get rest, eat right, and exercise.  If you see a frazzled, sleep-deprived face in the mirror, consider it not as a badge of honor but as a failure to maximize your abilities by taking proper care of yourself.

•  Show up fully wherever you are.  When you’re at work, be at work, 100 percent.  When you’re at home, be at home.  Both work and home will benefit from your full attention.

•  Set definite limits on work done at home.  Sometimes bringing work home is unavoidable, and that’s fine.  But when it becomes a norm to work through the evening, you are sapping your energy and reducing your productivity.

•  Share your planned limits with those around you.  If you’ve decided not to work after 7 p.m., tell your wife or husband and the kids.  They’ll hold you to it.

•  Build non-negotiable breaks into your workday.  I’m talking about real breaks.  Eating lunch at your desk does NOT count.  Reading spreadsheets in the break room does NOT count.  Get away and recharge your battery.

•  Learn when to say no.  Over commitment destroys productivity.  Stop seeing it as a virtue.  It’s a failure of personal quality control.

One of the keys to all this is silencing the nagging voice in our heads—the one that says “no pain, no gain,” that tells you working more and harder and longer with fewer breaks and less sleep will make you better and more productive.  It’s NONSENSE. 

Run a car’s engine in high gear for hours and you’ll end up with a pile of junk.  Why would running a human being be any different?

Implied Contracts

Monday, February 22nd, 2010

* Transcription

Thank God it’s Monday!™ Implied Contracts—If someone asks you to do something, if you don’t say “no” or renegotiate, you have an implied contract. In other words, they are assuming they can count on you to deliver to the specifications they requested.

That’s kinda cool. No need for paperwork… just a verbal contract.

So when you get a contract, know that you are responsible to deliver in a “no kidding” kind of way. People who received your implied contract have made other implied contracts so if you don’t deliver, they can’t deliver.

Know that if the request doesn’t have a deadline, you can assume that the deadline is “right now” that’s it… today… right this moment. If you think it might be anything other than that, it is your job to clarify. Nobody likes to hear the words, “nobody TOLD me.” YOU are in charge of your schedule and keeping your implied contracts straight.

So capture them into your time management system with a deadline and deliver on time every time.

People trust people who meet implied contracts and quickly move away from people that will repeatedly let them down. Be the kind of person who lives up to every implied contract.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

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Getting Back that First-Day Feeling

Friday, January 15th, 2010
© Sodimages | Dreamstime.com

© Sodimages | Dreamstime.com

Remember your very first day on the job?  Your shoes had a shine like the tiles on the Space Shuttle and the crease in your slacks could have diced celery.  The air was somehow fresher, the birds chirpier.  You had been hired.  You’d been given a chance to excel, a chance to make a difference.

Now contrast that with this morning.

Most people who signed up for the Big Game end up making one compromise after another until they’ve resigned themselves to mediocrity.  It’s darned hard to keep that first-day buzz going. 

BUT…there’s no reason you can’t choose to recover a good measure of that first-day feeling, that striving for excellence, and put it to good use in the service of everyone whose lives you touch on a daily basis.

It’s all about making the choice to do it.

Have you ever met a two-year-old who wasn’t enthusiastic?  We come prepackaged with it.  And then…

What happens to us?

What happens is that we make a choice.  Some of us choose to make the effort to stay in touch with our inner enthusiasm.  Others find reasons to lose touch with it—boredom, responsibilities, challenges, fatigue.

But here’s the problem:  Enthusiasm is the lifeblood of all success.  Without it, nothing great happens.  If you choose to lose touch with your inner enthusiasm, you are choosing mediocrity.  It’s really that simple.

Sure, there are plenty of reasons to curb your enthusiasm.  But there are just as many reasons to find it again—to celebrate your incredible good fortune, and in the process, to make that fortune even better.

Start with the fact that you’re not dead yet, that you were born at all, that you have a job, and that compared to a lot of folks, you have a pretty darn good job.

Now take a close look at the circumstances of this good job you have.  Write down your five biggest complaints and spin them into positives.  For example, “My boss micromanages me” can be reframed as “My boss cares enough about me to step into my work when I need help.”
If you’ve truly committed to finding your first-day buzz again, you should be an awful lot closer to it now than you were ten minutes ago. 

All this rethinking and reframing has removed a HUGE energy drain from your life—one you were probably unaware of.  It takes massive amounts of energy to continually reinforce your own sense of victimhood.  Excellence is MUCH less expensive.  Now that you feel lucky instead, what on Earth are you going to do with all that energy?

How about playing the Big Game you signed up for?

What you’ve just filled yourself up with is a lion’s share of this precious thing called the human spirit, and the human spirit will not invest in mediocrity.  So play the meaningful, bighearted game you always dreamed of playing, and leave the mediocrity to others.

Values As Your True North

Tuesday, November 24th, 2009
 
 © Dusanzidar | Dreamstime.com

© Dusanzidar | Dreamstime.com

I had an old friend who was a software programmer in San Jose.  At the time I knew him, he’d held several jobs in a few years. He told me he wasn’t happy in his newest job and wanted to find a new one.  Again.

“Are you moving toward a new job,” I asked, “or running away from your current mess?”

“Well,” he said, “if I’m honest with myself…I suppose I’m running away.”

“That’s too bad,” I said, “because there was obviously some lesson you missed while there, some mistakes you’ll probably repeat. I suggest you stay and learn the lesson so you can move toward something—otherwise, we’ll be having this exact same conversation in another year when you’re looking for your next job.”

Despite my sage advice, he left anyway, and started a new job…which he recently lost.

Same story, different day.

The trick here is to be honest with yourself. If you’re getting married, it’s easy to say you’re moving toward a relationship—but you might be moving away from being alone. That’s a very different reason to get married, and not a very good one. How many divorced and/or miserable people are out there raising their hands on this one?

You will find that almost EVERY bad decision follows from a violation of a value—a moving away from a fear instead of moving toward something you love.

So you’ve made some good decisions, and you’ve made a few lousy ones. Welcome to the human race. But what can you learn from your personal history to improve the ratio of good to lousy?

Let’s do an autopsy on the decisions you’ve made that have killed deals, killed relationships, reduced your success, and otherwise created general chaos in your life:

You needed to meet a goal or quota, so you did the wrong thing by the client. You thought the client and your boss wouldn’t notice. That didn’t work. You violated your value of always doing the right thing by the customer, and a bad result was your reward.

You had to get home early to meet with friends, so you didn’t double-check that project before sending it out to the client. You lost the deal because you didn’t uphold your value of quality work. Again, bummer result.

You were in a pinch to fill a position, so you hired someone you knew just didn’t share your values. Twenty-four hours after the start time, you know you have a problem.

In each of these cases, you made a decision that deep in your gut felt wrong before you even made it. That butterflies-swirling-like-a-flush-down-the-porcelain-bowl feeling is all that’s needed to know for certain that we blew it.

Let’s make this easy. Psychologists tell us that all emotions are rooted either in love or in fear. Anger, for example, is a symptom of fear. You can’t be angry if you’re not afraid. Joy is based in love. You can’t feel bliss without having love at the core. Fear is a “moving-away-from” emotion. Love is “moving-toward.”

Analyze the disastrous decisions you’ve made, and a pattern of “moving away” from something will generally emerge. 
• Moving away from missing a quota.
• Moving away from confronting a problem.
• Moving away from one company or boss as opposed to moving toward a bigger calling—thus, the saying, “Out of the frying pan, into the fire.”

So the next time you need to make a decision, ask yourself if you’re moving away from something or moving toward something.  Once you master that assessment, it’s amazing how much better your decisionmaking, and your results, will become.

Woohoo! Thank God Its Monday Hit #1 Overall

Friday, May 22nd, 2009

Thank you to everyone for all the help of spreading the word about Thank God It’s Monday. It hit number 1 overall as of all books sold! It is experiencing the second week as the number one business book and it’s also sold out in the U.K. and made the best seller list in Canada as well.

Pinch me!!!

Again, thank you to everyone who have sent the massive amount of emails saying you’ve bought 10 plus copies for all your friends. Now THAT is a commitment to a healthy workplace.

Thank you for being a part of this movement.

Only a few days left until Monday!!!

Cheers,

Roxanne