Posts Tagged ‘Workplace Motivation’

Employee Motivation in the Trenches

Wednesday, February 25th, 2009

For much of mid-February, the smell of grilled bankers hung over the nation’s capital.

Eight of the nine CEOs of banks that received TARP bailout money were testifying before the House Financial Services Committee.  Among the complaints of the Committee were the enormous bonuses that executives have been getting even as their companies lose billions.

The bank executives countered that they have to compensate their key people lavishly or they’ll lose them.  Money is essential to motivation, they said.  And they say this with such complete conviction that it’s hard to believe they might be wrong.

But listeners to Marketplace on National Public Radio were treated to a different perspective when the show asked some working people in L.A. what inspires them to do a great job.

“It’s my passion for arts and beauty,” said a hairdresser.  “I want to be the best, best shoeshine man there is,” said the owner of a shoeshine stand.  “If you care for your customers, you want to do the best you can for them,” said a Starbucks barista.

Obviously none of these people would turn down a raise if it was offered to them.  But when asked what motivates them to do a great job, unlike the CEOs, money was not the first thing knocking on the back of their teeth. (more…)

The Three Myths of Workplace Motivation

Wednesday, February 18th, 2009

To see most corporate leaders trying to motivate their employees, you’d think the field was swathed in foggy mystery.  I’m surprised I haven’t yet seen anyone chanting over the entrails of a goat as they try to figure out the sublime black art of employee motivation.

Silly rabbits.

Fact is, we know a HUGE amount about what motivates people and why.  But before we get to that, let’s look at the sad and silly strategies that are still tried, for reasons unknown, despite the fact that we KNOW they don’t work.

I call them the Three Fs—fear, facts, and financial reward. (more…)

Attitude is EVERYTHING

Thursday, February 12th, 2009

Lyle Spencer is a research wonk—the kind of guy whose name keeps showing up attached to solid, smart research.  So when he discovered a straightforward logarithmic relationship between service improvements and revenue, I sat up and took notice.

Here it is:  For every one percent improvement in service climate, there is a two percent increase in revenue.  Improve your service by 25 percent and you’ll improve your revenue by half.

And if you’re a regular on this blog, you already know the key to improving your service.  All together now: EMPLOYEE ENGAGEMENT! (more…)

“To the Job Description—and BEYOND!”

Monday, February 9th, 2009

Let’s talk about job descriptions for a minute.  Then let’s STOP talking about them.

Think about the things you do all day.  Now think back to the job description for your position.  Are you doing things that weren’t in that two-paragraph blurb?  Of course you are.  We ALL do a hundred things that were are not spelled out in those hundred or so words.  A job description lists the bare minimum of what a person in a given position is required to do.

Okay.  Now it’s time to stop talking about them.

Nobody calls home to excitedly report that they did the minimum that was expected of them.  You call home when you’ve done something great, produced monster results, made somebody’s day.  You call home when you go BEYOND expectations.

It’s what happens when you pitch in and help others at work or help accomplish a greater good without expecting it to be part of your evaluation. It’s what happens when you decide to become a better team member, even though the job description didn’t say, “Become a better team member.” It’s about helping someone else who is crunching for a deadline when your own tasks are under control.

One of the benefits of going beyond the job description is that so many people work hard to stay WITHIN theirs.  As a result, when you break out of that narrow 100-word cubicle, it won’t go unnoticed.  In fact, it’s the surest path to advancement.

But there’s something else that comes along with it, something much more rewarding.  Instead of feeling an extra burden, you actually feel more a part of things than ever, more engaged, more motivated.  Work becomes more fun and exhilarating when you make yourself of indispensable service to others.

Here’s how you start. (more…)

Feeling Disengaged? Choose Service, and Joy will Follow

Monday, February 2nd, 2009

I spend a lot of time on airplanes and just had a trip that consisted of two very different flights.

A lot was identical about the two.  Same kind of plane, with three attendants and two pilots, and the same airline.  Both flights were the same length and same time of day.  Both were on time.

Yet one was pure YUCK, while the other was YUM.  What accounts for the difference?  It was the decision of one person to be of profound service to those around him. (more…)