Jack Welch on employee engagement

The legendary Jack Welch once named three keys to business success: cash flow, customer satisfaction, and employee engagement. And guess where he put engagement?

Right on top.

He said, “No company, small or large, can win in the long run without energized employees who believe in the mission and understand how to achieve it.”

All the shiny products and dazzling services in the world fade into the background in comparison to a workforce that is engaged and fully on board with the company’s mission and vision.

As a member of your workplace community, you can’t assume that smiles in the hallway mean your colleagues are engaged. Companies need to measure employee engagement through regular anonymous surveys in which people feel completely safe to speak their minds.

Our clients show definitive improvement in the culture scores using our assessment every year without exception.

An anomaly? I don’t think so.

It’s because they use their assessment as an action plan to make things better the next year and to get all team members to understand that THEY create the culture and own the improvement of that situation.

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