Owning Outcomes
An activity is not a result. So if I ask someone, “Can you make sure that the hotel gets booked?” And they say back — “Well, I called the hotel.” That’s an activity. What was the result? Book a hotel room.
There’s a huge distinction, can you tell the difference? You see, without the result, someone is sleeping on the street, and that’s a big deal. But you know what? That happens every day, all day. When people say: “I sent an email, or I made a call.”
So, stop reporting out on the activities, and instead focus on getting the result and report the end status of the result.
I promise you will get better at getting results and you will earn the respect of people that you report to because they are thrilled with individuals who sound more accountable.