Archive for the ‘Training and Development’ Category

Staying On Course in Turbulent Times

Friday, June 19th, 2009
Credit:©Tjurunga | Dreamstime.com

Credit:©Tjurunga | Dreamstime.com

I was in my customary aisle seat on a recent flight when the woman in the middle seat asked for coffee. As the attendant extended her arm, at the precise moment the coffee was passing above my laptop, we hit a pocket of turbulence.

That’s when the miracle happened. The flight attendant did a dance of such skill and grace, bending and flexing with the movements of the plane, that not a single drop left the cup.

Several of us burst into spontaneous applause. How could you not?

It happens in business as well, of course—that sudden, unexpected pitching and rolling of a crisis that seems determined to spill the contents of your sanity all over the project of the moment.

Here are some tips for managing a project in the midst of a crisis:

1. Reduce everything to its simplest components. The human mind complicates things far beyond necessity. Take everything down to its simplest components: What is the purpose of the product, what is the end result that needs to happen, and what’s the fastest way to get there? Only then can people get their brains wrapped around things in a way that will make it happen.

2. Keep heads cool with advancing language. When people discover a crisis in a project, it’s easy for them to lose their heads, saying, “I’m overwhelmed—we will never get this done.” Language is the precursor to results, so create a work environment that encourages the use of powerful and advancing language. “I don’t know yet how we’ll pull this off, but we are powerful, and we’ll figure it out, because we always do! So what’s Step One?”

3. Create a board report approach. Regardless of positions, everyone in a project should create a board report every week, copying all relevant players. A board report says, “Here’s what I said I would do and here’s what I did; here’s where I’m off, and here’s my corrective action to get back on track; and here’s what I am committing to do next.” The key is specifics, not fluffy language. Fluffy language gets fluffy results. Concrete language leads to great results.

So the next time turbulence threatens to bring down a project, remember three things: keep it simple, use advancing language, and report out specifics on where you are and where you’re headed. By the time the seat belt sign is turned off, you’ll already be on to the next successful project!

The Delusional “Top Ten Percenters”

Tuesday, June 16th, 2009

Top 10A Business Week survey asked individuals, “Are you one of the top 10 percent of performers in your company?”

Eighty-four percent of middle managers said yes, as did 93 percent of employees age 55 or older. Eighty-nine percent of women and 91 percent of men think they’re in the top 10 percent, as do fully 97 percent of all executives.

Welcome to Lake Wobegon, where all the women are strong, all the men are good looking, and all the children are above average! Seems like a delusional view of our contribution is the norm.

This begs the question: How do you help people understand what quantifiable measurements they SHOULD be scoring themselves on so they can assess their contributions intelligently? (more…)

TGIM e-Zine, June 15, 2009

Monday, June 15th, 2009

Welcome to the TGIM e-Zine!
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love.

Issue 30 Topics Include: READ NOW

  • Moments of Truth
  • Focus Where it Counts
  • Shed Your Stuff, Change Your Life – Roxanne Recommends

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The World is Yours—If You INSIST on Success

Friday, May 15th, 2009

Credit:  © Manfredinim | Dreamstime.com

Credit: © Manfredinim | Dreamstime.com

Neither snow, nor rain, nor heat, nor gloom of night stays these courageous couriers from the swift completion of their appointed rounds.

Most people think that’s the motto of the U.S. Postal Service. I always thought so myself, but it’s not. The Greek historian Herodotus said it 2500 years ago, when Greece was at war with Persia. He said it in admiration of the enemy’s mounted messengers, who wouldn’t let nothin’ or nobody keep them from getting the job done.

Anybody can get strokes from their own team. But you KNOW you’ve got it going on when even the competition is drooling over your results.

It’s all about being unstoppable—about insisting on success, no matter how deep the snow or how hard the rain. Laugh at obstacles, refuse to compromise your goals, and you can watch the world land gently in the palm of your hand. (more…)

Asking the Unreasonable—and Leaving “Good Enough” Behind

Thursday, April 9th, 2009

Most of us live “reasonable” lives, looking at what we CAN do and using that as a guide to what we WILL do. Shoot for mediocrity and you’re guaranteed a bull’s-eye, every time.  But a life worth living is about setting unreasonable goals, doing unreasonable things to make them happen, making unreasonable requests of people every day to stretch them to their undiscovered greatness.

Hey wait a minute, you say.  Times are tough.  The economy’s in the tank.  Everyone is running for cover.  My 401(k) is in flames!  I can’t even count on that pension!

Whoa there.  Deep breath, partner.

If mediocrity is a shallow moat in good times, it’s even less protection when times are tough.  Aiming low and being “reasonable” doesn’t bring out the best of who you are. If you want to enliven your teammates, your kids, your friends, here’s a surefire way to do it:  Make unreasonable requests of them.  (more…)