Posts Tagged ‘Office Morale’

Creating a Celebration Culture

Wednesday, March 18th, 2009
Credit:  © Monkeybusinessimages| Dreamstime.com

Credit: © Monkeybusinessimages| Dreamstime.com

When’s the last time you heard someone say, “The problem with working here is I’m just appreciated way too much?”  Healthy cultures have appreciation and celebration as their cultural backbone. They create an environment in which everyone oohs and aahs over each other’s successes and contributions.

Notice I said EVERYONE, not just managers.  You might convince yourself that the manager who high-fives the top salespeople is just doing his or her job.  But once you get celebration and congratulation flowing from peer to peer, you know you’ve created a celebration culture.

So how do you get there? By creating rituals of celebration. (more…)

From “The Company” to “Our Company”

Wednesday, March 11th, 2009
Credit:  © Philipdyer | Dreamstime.com

Credit: © Philipdyer | Dreamstime.com

Imagine yourself transported to an unknown city by helicopter.  A stadium comes into view below you.  The chopper descends and lowers you gently into a seat.  You are handed a hot dog and a pennant and given one instruction:  Cheer for the home team.

You glance at the pennant to see what team you’re rooting for, then start cheering halfheartedly: Uh…woohoo.  Go, uh…team!  Beat the visitors.

No matter how many foot-longs they feed you, this is gonna get old fast.  You can’t plop me down in a random stadium in a random town and expect wholehearted, red-in-the-face cheering as if it was MY team!  You’ll go through the motions until you’re full, then all bets are off.

Seems like a wacky scenario, doesn’t it?  But take a look around corporate America and you’ll see much the same approach to employee morale and productivity.  Employees are expected to be productive and loyal to the company that happens to own the chair they’re sitting in just because it keeps them in hot dogs.  And it doesn’t work. (more…)

Massive Study Confirms It: Employee Engagement is Key

Monday, March 9th, 2009
Credit:  © Paha_l | Dreamstime.com

Credit: © Paha_l | Dreamstime.com

Data keeps pouring in on the importance of employee engagement.

One of the most impressive entries yet is a monumental survey recently completed by Watson Wyatt. The company’s survey included 13,000 U.S. workers and found that highly engaged employees are 26 percent more productive than disengaged employees, and their companies earned 13 percent more shareholder return over the last five years.

There’s more.  The engaged employees also take 20 percent fewer days off and  tend to be more supportive of organizational change.

So how do you achieve that engaged workforce? (more…)

Attitude is EVERYTHING

Thursday, February 12th, 2009

Lyle Spencer is a research wonk—the kind of guy whose name keeps showing up attached to solid, smart research.  So when he discovered a straightforward logarithmic relationship between service improvements and revenue, I sat up and took notice.

Here it is:  For every one percent improvement in service climate, there is a two percent increase in revenue.  Improve your service by 25 percent and you’ll improve your revenue by half.

And if you’re a regular on this blog, you already know the key to improving your service.  All together now: EMPLOYEE ENGAGEMENT! (more…)