Archive for the ‘Managing Employees’ Category

Asking the Unreasonable—and Leaving “Good Enough” Behind

Thursday, April 9th, 2009

Most of us live “reasonable” lives, looking at what we CAN do and using that as a guide to what we WILL do. Shoot for mediocrity and you’re guaranteed a bull’s-eye, every time.  But a life worth living is about setting unreasonable goals, doing unreasonable things to make them happen, making unreasonable requests of people every day to stretch them to their undiscovered greatness.

Hey wait a minute, you say.  Times are tough.  The economy’s in the tank.  Everyone is running for cover.  My 401(k) is in flames!  I can’t even count on that pension!

Whoa there.  Deep breath, partner.

If mediocrity is a shallow moat in good times, it’s even less protection when times are tough.  Aiming low and being “reasonable” doesn’t bring out the best of who you are. If you want to enliven your teammates, your kids, your friends, here’s a surefire way to do it:  Make unreasonable requests of them.  (more…)

Moments of Truth: Measuring Where it Matters Most

Wednesday, April 8th, 2009

You can’t monitor and audit every tiny facet of your business, or you won’t have time to run the business.  So where does execution matter most?  It matters most in the critical moments I call Moments of Truth—the moments where execution can mean the difference between success and failure.

Moments of Truth are those critical times when a customer forms an impression of you, deciding whether your offerings and their standards see eye-to-eye.  Though they vary from industry to industry and business to business, every business has them. (more…)

The “Vision Thing”: How to Find It, Frame It, and Live It

Wednesday, March 25th, 2009

In the absence of a great dream, pettiness prevails.—Peter Senge

At some point in his or her career, nearly every politician gets tarred with a catch phrase—and usually not a flattering one.

George Bush, Sr. is stuck with two.  There was “Read my lips, no new taxes,” of course.  But only slightly less unfortunate was his dismissal of what he called, “The ‘vision thing.'”

He was trying at the time to shake the impression that he was a competent day-to-day manager but lacked any grander vision of where he wanted to lead the country.  His choice of words and tone of voice didn’t exactly help.

John F. Kennedy had a vision: “A man on the moon before the end of the decade.” And it inspired the seemingly impossible. We had about 15 percent of the needed know-how when he made that declaration.

Bill Gates had a vision that there would be a computer on every desk in America.  And this was back when most people didn’t even know what a computer was!

I once had a CEO look me straight in the eye and say he didn’t really “go for” visions.  “I put my energy into training,” he said.  “Training, training, training.”

But training for what? I wondered.  You do training without a vision, you’re all gas pedal and no windshield.

A study at the Sloan School of Management showed that leaders who create, communicate, and implement successful organizational visions were shown to be more successful in EVERY measure of a business than those who did not.

Powerful, effective, propelling visions all have three things in common: (more…)

Creating a Celebration Culture

Wednesday, March 18th, 2009
Credit:  © Monkeybusinessimages| Dreamstime.com

Credit: © Monkeybusinessimages| Dreamstime.com

When’s the last time you heard someone say, “The problem with working here is I’m just appreciated way too much?”  Healthy cultures have appreciation and celebration as their cultural backbone. They create an environment in which everyone oohs and aahs over each other’s successes and contributions.

Notice I said EVERYONE, not just managers.  You might convince yourself that the manager who high-fives the top salespeople is just doing his or her job.  But once you get celebration and congratulation flowing from peer to peer, you know you’ve created a celebration culture.

So how do you get there? By creating rituals of celebration. (more…)

From “The Company” to “Our Company”

Wednesday, March 11th, 2009
Credit:  © Philipdyer | Dreamstime.com

Credit: © Philipdyer | Dreamstime.com

Imagine yourself transported to an unknown city by helicopter.  A stadium comes into view below you.  The chopper descends and lowers you gently into a seat.  You are handed a hot dog and a pennant and given one instruction:  Cheer for the home team.

You glance at the pennant to see what team you’re rooting for, then start cheering halfheartedly: Uh…woohoo.  Go, uh…team!  Beat the visitors.

No matter how many foot-longs they feed you, this is gonna get old fast.  You can’t plop me down in a random stadium in a random town and expect wholehearted, red-in-the-face cheering as if it was MY team!  You’ll go through the motions until you’re full, then all bets are off.

Seems like a wacky scenario, doesn’t it?  But take a look around corporate America and you’ll see much the same approach to employee morale and productivity.  Employees are expected to be productive and loyal to the company that happens to own the chair they’re sitting in just because it keeps them in hot dogs.  And it doesn’t work. (more…)