Posts Tagged ‘Managing Employees’

Moments of Truth: Measuring Where it Matters Most

Wednesday, April 8th, 2009

You can’t monitor and audit every tiny facet of your business, or you won’t have time to run the business.  So where does execution matter most?  It matters most in the critical moments I call Moments of Truth—the moments where execution can mean the difference between success and failure.

Moments of Truth are those critical times when a customer forms an impression of you, deciding whether your offerings and their standards see eye-to-eye.  Though they vary from industry to industry and business to business, every business has them. (more…)

Creating a Celebration Culture

Wednesday, March 18th, 2009
Credit:  © Monkeybusinessimages| Dreamstime.com

Credit: © Monkeybusinessimages| Dreamstime.com

When’s the last time you heard someone say, “The problem with working here is I’m just appreciated way too much?”  Healthy cultures have appreciation and celebration as their cultural backbone. They create an environment in which everyone oohs and aahs over each other’s successes and contributions.

Notice I said EVERYONE, not just managers.  You might convince yourself that the manager who high-fives the top salespeople is just doing his or her job.  But once you get celebration and congratulation flowing from peer to peer, you know you’ve created a celebration culture.

So how do you get there? By creating rituals of celebration. (more…)

From “The Company” to “Our Company”

Wednesday, March 11th, 2009
Credit:  © Philipdyer | Dreamstime.com

Credit: © Philipdyer | Dreamstime.com

Imagine yourself transported to an unknown city by helicopter.  A stadium comes into view below you.  The chopper descends and lowers you gently into a seat.  You are handed a hot dog and a pennant and given one instruction:  Cheer for the home team.

You glance at the pennant to see what team you’re rooting for, then start cheering halfheartedly: Uh…woohoo.  Go, uh…team!  Beat the visitors.

No matter how many foot-longs they feed you, this is gonna get old fast.  You can’t plop me down in a random stadium in a random town and expect wholehearted, red-in-the-face cheering as if it was MY team!  You’ll go through the motions until you’re full, then all bets are off.

Seems like a wacky scenario, doesn’t it?  But take a look around corporate America and you’ll see much the same approach to employee morale and productivity.  Employees are expected to be productive and loyal to the company that happens to own the chair they’re sitting in just because it keeps them in hot dogs.  And it doesn’t work. (more…)

TGIM e-Zine: March 9, 2009

Monday, March 9th, 2009

Welcome to the TGIM e-Zine!
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love.

Issue 16 Topics Include: READ NOW

  • Taking Back Your Life and Work
  • Create SPACE in Your Life
  • Say “NO” to Victimhood

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Five Tips for Dealing with Mistakes

Wednesday, March 4th, 2009
Photo credit:  © Beatrice Killam | Dreamstime.com

Photo credit: © Beatrice Killam | Dreamstime.com

Every once in a while, there’s a dandy—a whopper of a mistake that throws you for a loop. And then there are the little, repeated, and rarely addressed ongoing mistakes that show up all too often.

As a leader, employee mistakes can hurt your reputation for quality and make your footing unsure.

So how do you deal with employee mistakes? (more…)