Afraid a pink slip could land on your desk? You’re not alone. According to a recent Associated Press poll, over half of U.S. workers are currently afraid their job is vulnerable. That’s twice as many as in 2008.
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Posts Tagged ‘Motivating Employees’
Get Aboard the Happy Bus!
Thursday, March 31st, 2011One of the best changes you can make in your own job security is to choose to be happy with what you have. You HAVE a job. Sure, you may work with a few dweebs. Your boss can be a jerk. The mailroom wasn’t the destiny you had in mind when you graduated magna cum laude… but you HAVE a job. Not everyone does, so start there.
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How You Do Anything is How You Do Everything
Monday, March 28th, 2011* Transcription
Thank God it’s Monday!™ It’s true: How you do anything is how you do everything. So with this understanding, take pride in the ‘ordinary’ tasks.
Take answering the phone. Do you pick up the phone with zest and pizzazz? Do you blow the caller out of the water so they are compelled to open up?
You see, the distinction between ‘ordinary’ and ‘extraordinary’ customer service is miniscule. Put in that ounce of extra effort that tips the scale and moves you past the others.
Smile as you answer, and let the smile transfer through to the caller. Ask questions, and care about the answers. Answer with love, and genuine interest in helping, and that attitude will permeate everything you do, because how you do anything is how you do everything.
Have a great Monday!
Roxanne
Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.
Love this audio message? You may also download the MP3 version and PDF transcript below:
Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.
Mastery Loves (Your) Company
Thursday, March 17th, 2011I know the expression is “misery loves company.” That’s true too. But if you want something that loves YOUR company and boosts your bottom line, it’s mastery to the rescue.
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The Little Things
Monday, March 14th, 2011* Transcription
Thank God it’s Monday!™ Consider the services offered by a lawyer or a doctor. With a doctor for instance, the patient is unaware of what makes a phenomenal diagnosis. It’s unlikely that a lawyer’s client will look at the attorney’s plan for the case and point out flaws. The client simply is not an expert in these fields.
So, they make a judgment off the one thing they can gauge—the relationship. Do they feel valued? Do they feel cared for? Do they feel important?
No matter what your profession, spend time on the little things. In the long run, it’s the little things that give comfort, establish the relationship, and make the difference.
Have a great Monday!
Roxanne
Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.
Love this audio message? You may also download the MP3 version and PDF transcript below:
Download Instructions: Right-click the download button(s) and
choose ‘save link as…’ to save the file to your computer.