Posts Tagged ‘Organizational Culture Change’

Great News…Thank God It’s Monday Just Hit Amazon’s #2 Overall

Wednesday, May 20th, 2009

This is SUCH great news. My new book, Thank God It’s Monday, just hit #2 overall of all books on Amazon a few minutes ago and has been the #1 selling business book for two weeks in a row!

It also hit The Wall Street Journal list last week.


I think it’s because people are tired of not loving their work. With all the layoffs, those who are “left behind” with twice the work and half the friends are so disheartened and don’t know how to get their rhythm back.

Here’s a few tips on getting that “new job” feeling back… (more…)

TGIM e-Zine: May 18, 2009

Monday, May 18th, 2009

Welcome to the TGIM e-Zine!
Transform your team from “snooze-button hitters” to “rock-star performers” and create a buzz-worthy environment your clients will love.

Issue 26 Topics Include: READ NOW

  • Tales of the Clueless-Dealing with Distractions in the Workplace
  • Tips for Dealing with Distracting Behaviors
  • Thank God It’s Monday! is a #13 on the Wall Street Journal hardcover Bestseller List and #1 on the Amazon Business Bestseller List!

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Being happy – for goodness’ sake

Thursday, May 7th, 2009

Credit:  © Frenta |

Credit: © Frenta |

The good life, as I conceive it, is a happy life. I do not mean that if you are good you will be happy; I mean that if you are happy you will be good. —Bertrand Russell

If it seems weird for a column about making work more fun and engaging to open with a quote from the philosopher Bertrand Russell—then honey, you don’t know Bert.

Some philosophers spend their time working out obscure problems that don’t seem to have much to do with you and me. But Bertrand Russell spent a lot of his time thinking about everyday things—like happiness, and what it means to be good. (more…)

How Your TGIM Hoopla Team Will Save Your Company

Friday, May 1st, 2009
© Monkeybusinessimages |

© Monkeybusinessimages |

Admit it. The first time you heard the phrase “Hoopla Team®“—maybe last week, or last month, or ten seconds ago, in that headline—you rolled your eyes. Oh you did so.

But the eyes stop rolling when people hear about the remarkable turnarounds happening across the country when leaders get serious about the transformation of their workplace culture—a transformation that has the Hoopla Team smack dab in the center of it. (more…)

Going (waaaay) Beyond Customer Satisfaction

Friday, March 20th, 2009
Customer Service is Key

Customer Service is Key

Customer satisfaction.  Now there’s a nice phrase.  It’s so, you know…nice.  Everybody likes to be satisfied.

Heck, everybody likes to be fed, too.  But when’s the last time you picked a restaurant just because they would feed you?  EVERY two-bit restaurant will feed you.  Whoop de doo.

Thing is, just about every business will “satisfy” you, too.  They’ll get your dry cleaning done, your package delivered, your hair cut.  So if just about everybody can step over the low bar of customer “satisfaction,” why do we keep talking about customer satisfaction as if it’s a meaningful goal? (more…)