Posts Tagged ‘Love Your Work’

Getting Back that First-Day Feeling

Friday, January 15th, 2010
© Sodimages | Dreamstime.com

© Sodimages | Dreamstime.com

Remember your very first day on the job?  Your shoes had a shine like the tiles on the Space Shuttle and the crease in your slacks could have diced celery.  The air was somehow fresher, the birds chirpier.  You had been hired.  You’d been given a chance to excel, a chance to make a difference.

Now contrast that with this morning.

Most people who signed up for the Big Game end up making one compromise after another until they’ve resigned themselves to mediocrity.  It’s darned hard to keep that first-day buzz going. 

BUT…there’s no reason you can’t choose to recover a good measure of that first-day feeling, that striving for excellence, and put it to good use in the service of everyone whose lives you touch on a daily basis.

It’s all about making the choice to do it.

Have you ever met a two-year-old who wasn’t enthusiastic?  We come prepackaged with it.  And then…

What happens to us?

What happens is that we make a choice.  Some of us choose to make the effort to stay in touch with our inner enthusiasm.  Others find reasons to lose touch with it—boredom, responsibilities, challenges, fatigue.

But here’s the problem:  Enthusiasm is the lifeblood of all success.  Without it, nothing great happens.  If you choose to lose touch with your inner enthusiasm, you are choosing mediocrity.  It’s really that simple.

Sure, there are plenty of reasons to curb your enthusiasm.  But there are just as many reasons to find it again—to celebrate your incredible good fortune, and in the process, to make that fortune even better.

Start with the fact that you’re not dead yet, that you were born at all, that you have a job, and that compared to a lot of folks, you have a pretty darn good job.

Now take a close look at the circumstances of this good job you have.  Write down your five biggest complaints and spin them into positives.  For example, “My boss micromanages me” can be reframed as “My boss cares enough about me to step into my work when I need help.”
If you’ve truly committed to finding your first-day buzz again, you should be an awful lot closer to it now than you were ten minutes ago. 

All this rethinking and reframing has removed a HUGE energy drain from your life—one you were probably unaware of.  It takes massive amounts of energy to continually reinforce your own sense of victimhood.  Excellence is MUCH less expensive.  Now that you feel lucky instead, what on Earth are you going to do with all that energy?

How about playing the Big Game you signed up for?

What you’ve just filled yourself up with is a lion’s share of this precious thing called the human spirit, and the human spirit will not invest in mediocrity.  So play the meaningful, bighearted game you always dreamed of playing, and leave the mediocrity to others.

Set Ground Rules for your Meetings

Monday, January 11th, 2010

* Transcription

Thank God it’s Monday!™ Meetings can be exhilarating or exhausting, and it really depends on how the kids play around the table. Since you know that, why not set some ground rules about how you want them to play? Think of all the things that make you crazy in meetings and start (even if you’re not the leader) by saying, “Can we spend a minute deciding the ground rules for this and all our meetings?” Then be prepared to list all the things that make you crazy and list them as ground rules. Examples could be:

Start on time!

Make sure the agenda is actionable with agreed upon time frames for each piece.

Don’t go off on tangents, don’t interrupt, state things in the positive, and use advancing language
instead of complaining.

Don’t repeat yourself or the same thought, hear opposing view points openly, make sure your comments are focused and speak of solutions, not of problems.

Then make sure there’s a code that reels people back in when they get off track. Perhaps you’ll have a visible hand sign—a nice one of course—that indicates a violation of a ground rule. This sign then means that there’s no debating, but to just bring your behaviors back on track.

So set some ground rules for your meetings and start having some great meetings that are exhilarating, fun, and productive.

Have a great Monday!

Roxanne

Roxanne Emmerich’s Thank God It’s Monday! How to Create a Workplace You and Your Customers Love climbed to #1 on Amazon’s bestseller list and made the New York Times and Wall Street Journal bestseller lists—all in the first week of its release. Roxanne is renowned for her ability to transform “ho-hum” workplaces into dynamic, results-oriented, “bring-it-on” cultures. If you are not currently receiving the Thank God It’s Monday e-zine and weekly audios, subscribe today at www.ThankGoditsMonday.com.

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Woohoo! Thank God Its Monday Hit #1 Overall

Friday, May 22nd, 2009

Thank you to everyone for all the help of spreading the word about Thank God It’s Monday. It hit number 1 overall as of all books sold! It is experiencing the second week as the number one business book and it’s also sold out in the U.K. and made the best seller list in Canada as well.

Pinch me!!!

Again, thank you to everyone who have sent the massive amount of emails saying you’ve bought 10 plus copies for all your friends. Now THAT is a commitment to a healthy workplace.

Thank you for being a part of this movement.

Only a few days left until Monday!!!

Cheers,

Roxanne

Great News…Thank God It’s Monday Just Hit Amazon’s #2 Overall

Wednesday, May 20th, 2009

This is SUCH great news. My new book, Thank God It’s Monday, just hit #2 overall of all books on Amazon a few minutes ago and has been the #1 selling business book for two weeks in a row!

It also hit The Wall Street Journal list last week.

Why?

I think it’s because people are tired of not loving their work. With all the layoffs, those who are “left behind” with twice the work and half the friends are so disheartened and don’t know how to get their rhythm back.

Here’s a few tips on getting that “new job” feeling back… (more…)

Being happy – for goodness’ sake

Thursday, May 7th, 2009

Credit:  © Frenta | Dreamstime.com

Credit: © Frenta | Dreamstime.com

The good life, as I conceive it, is a happy life. I do not mean that if you are good you will be happy; I mean that if you are happy you will be good. —Bertrand Russell

If it seems weird for a column about making work more fun and engaging to open with a quote from the philosopher Bertrand Russell—then honey, you don’t know Bert.

Some philosophers spend their time working out obscure problems that don’t seem to have much to do with you and me. But Bertrand Russell spent a lot of his time thinking about everyday things—like happiness, and what it means to be good. (more…)

Creating a Celebration Culture

Wednesday, March 18th, 2009
Credit:  © Monkeybusinessimages| Dreamstime.com

Credit: © Monkeybusinessimages| Dreamstime.com

When’s the last time you heard someone say, “The problem with working here is I’m just appreciated way too much?”  Healthy cultures have appreciation and celebration as their cultural backbone. They create an environment in which everyone oohs and aahs over each other’s successes and contributions.

Notice I said EVERYONE, not just managers.  You might convince yourself that the manager who high-fives the top salespeople is just doing his or her job.  But once you get celebration and congratulation flowing from peer to peer, you know you’ve created a celebration culture.

So how do you get there? By creating rituals of celebration. (more…)

Flipping Your Workplace Attitude (for Dummies)

Monday, February 23rd, 2009

No, you’re not a dummy. I was talking about the guy behind you. But if you’re like most people in the world, you think your workplace, in one way or a hundred ways, is broken.

But here’s a question for you: Just who exactly is gonna fix it?

Okay, let’s back up a square. If you’re like an awful lot of folks, you walk into work on a random workday and are gobsmacked by The Five Things You Really Hate About This Place. Debbie Downer is already here – you know because you can hear That Voice, whining about how long it took to find a parking space. And there’s the copier, your daily wrestling partner. Mr. Bossenheimer is in his office, no doubt planning another way to squeeze your lunch break to ten seconds. The lighting hurts your eyes, and your phone, already ringing, is apparently set on stun.

Back up. I mean it, go, go, back up, out the door, shoo. Walk back to the parking lot. Find your car. (No, I don’t remember. Use the little keychain thing.) Okay, there’s your car. Get in. Put on your seat belt.

Now we’re going to do this again.

Unbuckle your seat belt, and get out of the car. Not with a middle-aged grunt! Get out with the kind of spring in your step you had on the first day. You are going to work, after all, not slouched jobless on the sofa watching Divorce Court while unpaid creditors ring the phone off the hook.

As you walk toward the building, start thinking about all the things that make your workplace GOOD. Can’t think of any? Don’t you make me walk you through the sweatshops of Southeast Asia like some sort of Ghost of Christmas Yet to Come. There are countless good things about your workplace. You’ve simply stopped seeing them. Time to start feeling grateful for them again.

Okay, we’re inside. Hear Debbie’s voice? Think of three ways it could be worse. See the copier? If you’re old enough, think back to carbon paper and mimeograph machines. And if you’re not old enough, be grateful for THAT.

You get the idea. But am I saying you have to simply accept things as they are? Not on your life. But the first step in making your workplace (or the world) a better place is realizing that it’s already better than we often think.

The next step is recognizing that you have the power to change many of the things you don’t like. Once you’ve found reasons to be happy, spread that joy. Once you’ve identified things that need fixing, step out of your comfort zone and get them fixed. Address issues. Submit work orders. Be unexpectedly nice or generous to a colleague who might be hard to love.

Life is an inside-out job. Happiness and unhappiness begin with the way you perceive things around you. And don’t forget that it all starts with gratitude, the shining core of all enlightened and happy people.

Wake up every day and make a mental list of what you’re grateful for. Then get going NOW on changing the rest.

Attitude is EVERYTHING

Thursday, February 12th, 2009

Lyle Spencer is a research wonk—the kind of guy whose name keeps showing up attached to solid, smart research.  So when he discovered a straightforward logarithmic relationship between service improvements and revenue, I sat up and took notice.

Here it is:  For every one percent improvement in service climate, there is a two percent increase in revenue.  Improve your service by 25 percent and you’ll improve your revenue by half.

And if you’re a regular on this blog, you already know the key to improving your service.  All together now: EMPLOYEE ENGAGEMENT! (more…)

Feeling Disengaged? Choose Service, and Joy will Follow

Monday, February 2nd, 2009

I spend a lot of time on airplanes and just had a trip that consisted of two very different flights.

A lot was identical about the two.  Same kind of plane, with three attendants and two pilots, and the same airline.  Both flights were the same length and same time of day.  Both were on time.

Yet one was pure YUCK, while the other was YUM.  What accounts for the difference?  It was the decision of one person to be of profound service to those around him. (more…)