Posts Tagged ‘Organizational Culture Change’

Cork the Whine Bottle for a More Functional Workplace

Friday, February 27th, 2009
Joe

Joe

Remember in the middle of the presidential election when Phil Gramm said we’d become a “nation of whiners”?  “How could he SAAAYYY such a thing?” people whined.

It may have been an impolitic thing to say, but he was right.  You’re a whiner.  I can say that, because I’m a whiner too.  At certain times and in certain situations here in the sandbox of life, we’re ALL whiners.

But it ain’t good, especially in the workplace.

Instead of telling you what can be done, whiners spend hours vividly outlining what’s wrong, what CAN’T be done and why it can’t, and why you shouldn’t even really bother trying. Had whiners ruled the world, we’d still be sitting in our caves, huddled around the fire complaining that we can’t find the remote control. (more…)

Powering Past Personal Politics in the Workplace

Thursday, February 26th, 2009

I’ll never forget Judith.  Halfway through college, I took a job in an office for the summer to pay the bills and get some experience.

Boy did I get some experience.

As the boss showed me around the office, I could feel the eyes of one woman sizing me up.  Not two minutes after I sat at my desk, she was there.

“Well, if you won’t introduce yourself, I guess I’ll have to take the initiative.  My name is Judith.  I’ll tell you at the end of the week whether I’m pleased to meet you.”

I was speechless.  But it was only the beginning.  Judith peppered my first few days with five-minute visits in which she “brought me up to speed” on the dynamics of the office.  Don’t trust Jim with anything.  Watch out for Nancy, she’s gunning for your job. Karen is worthless, don’t listen to a thing she says. No thanks needed—you’ll have plenty of opportunity to repay me. (more…)

Who Are You?—Become the Person You Need to Be

Tuesday, February 24th, 2009

One of my favorite movie lines of all time is from The Greatest Game Ever Played, a golf drama based on the true story of the 1913 US Open.  Twenty-year-old Francis Ouimet was challenging his idol, Englishman Harry Vardon, who had won the Open in 1900. When Harry’s wealthy sponsor said Francis could not possibly win because he was not from the upper class and therefore would fold under the pressure, Harry responded, “If Mr. Ouimet wins tomorrow, it’s because he’s the best, because of who he is. Not who his father was, not how much money he’s got—because of WHO HE IS!”

And so it is with business. (more…)

Flipping Your Workplace Attitude (for Dummies)

Monday, February 23rd, 2009

No, you’re not a dummy. I was talking about the guy behind you. But if you’re like most people in the world, you think your workplace, in one way or a hundred ways, is broken.

But here’s a question for you: Just who exactly is gonna fix it?

Okay, let’s back up a square. If you’re like an awful lot of folks, you walk into work on a random workday and are gobsmacked by The Five Things You Really Hate About This Place. Debbie Downer is already here – you know because you can hear That Voice, whining about how long it took to find a parking space. And there’s the copier, your daily wrestling partner. Mr. Bossenheimer is in his office, no doubt planning another way to squeeze your lunch break to ten seconds. The lighting hurts your eyes, and your phone, already ringing, is apparently set on stun.

Back up. I mean it, go, go, back up, out the door, shoo. Walk back to the parking lot. Find your car. (No, I don’t remember. Use the little keychain thing.) Okay, there’s your car. Get in. Put on your seat belt.

Now we’re going to do this again.

Unbuckle your seat belt, and get out of the car. Not with a middle-aged grunt! Get out with the kind of spring in your step you had on the first day. You are going to work, after all, not slouched jobless on the sofa watching Divorce Court while unpaid creditors ring the phone off the hook.

As you walk toward the building, start thinking about all the things that make your workplace GOOD. Can’t think of any? Don’t you make me walk you through the sweatshops of Southeast Asia like some sort of Ghost of Christmas Yet to Come. There are countless good things about your workplace. You’ve simply stopped seeing them. Time to start feeling grateful for them again.

Okay, we’re inside. Hear Debbie’s voice? Think of three ways it could be worse. See the copier? If you’re old enough, think back to carbon paper and mimeograph machines. And if you’re not old enough, be grateful for THAT.

You get the idea. But am I saying you have to simply accept things as they are? Not on your life. But the first step in making your workplace (or the world) a better place is realizing that it’s already better than we often think.

The next step is recognizing that you have the power to change many of the things you don’t like. Once you’ve found reasons to be happy, spread that joy. Once you’ve identified things that need fixing, step out of your comfort zone and get them fixed. Address issues. Submit work orders. Be unexpectedly nice or generous to a colleague who might be hard to love.

Life is an inside-out job. Happiness and unhappiness begin with the way you perceive things around you. And don’t forget that it all starts with gratitude, the shining core of all enlightened and happy people.

Wake up every day and make a mental list of what you’re grateful for. Then get going NOW on changing the rest.

The Gift of the Complaint

Thursday, February 19th, 2009

“You screwed up big time.”

If that sentence fails to send a shiver down your spine, either you are not human, you are not listening—or you are a brilliant and savvy businessperson.

On an emotional level, nobody likes criticism.  We all prefer to see ourselves as ever-so-competent and applause-worthy, so criticism hurts our morale.  From the first time Mom blew her top at the gorgeous and creative Technicolor blob of crayons you melted in the toaster, you’ve hated the sound of human disapproval.

Get over it.

Sure, a note from a happy customer can add to your joy at work.  But compliments, as yummy as they feel, are shiny brass beads.  Complaints, on the other hand, are 24-carat gold. (more…)